Approving Document

This feature is available after applying for WORKS Approval.

When a document approval request occurs, the document is displayed in the ‘Pending' document box of the member included in the approval line, and an approval request email is sent. You can approve documents through the mobile app, even when they are away for business trips, etc.

The following describes how to approve documents on the mobile app.

  1. Tap 'Approval' from the 'Services menu' in Mobile Home to navigate to the Approval Home, or tap the 'Approval Document' widget.
    When using as a corporate group, documents requested approval by employees in the primary company or other company's employees in the corporate group are displayed in the Document Pending Approval area.
  2. Select the document to approve from the list of 'Pending' documents.
    • You can add a recipient by tapping 'Recipient'.
      • If the admin has set Receipt Usage Status by form to ‘Use’, the Recipient button is displayed.
      • If there are recipients set by the admin and document creator, then they are automatically displayed.
      • If the admin has set Change of recipient to ‘Not allow’, you can't change the recipient set by the admin. If the admin has set Change of recipient to ‘Allow’, the document approver can add recipients. (See Add Recipient)
    • Tap ‘Receipt History’ to check the recipient change history.
      • If the admin has set Receipt Usage Status by form to ‘Use’, the ‘receipt history’ is displayed.
    • If necessary, tap ‘Edit’ to edit the document and approve it.
    • If necessary, tap ‘Sharing Options’ to check the sharing options of the document.
      • Sharing options of the form set by the admin or the document creator is displayed.
      • If the admin has set Change of sharing targets to Allow, the document approver can change the sharing settings. (See Change Document Sharing Settings)
    • If necessary, tap ‘Create Sharing Opinion’ to create sharing opinions.
      • Tap ‘Attach File’ to attach files to the sharing opinion.
    • If necessary, tap ‘Information Change History’ to view the document's approval line change history, sharing settings change history, and document edit history.
    • If needed, tap ON/OFF to enable or disable document notifications.
      • Even if notifications are enabled, you won't receive notifications if you've set to turn off notifications for that specific document.
  3. Tap ‘Proceed with Approval’.
    • If the admin has set Change of sharing targets of the form to ‘Allow’, tap ‘Settings’ at the bottom to add an approver.
    • For more information on how to add approvers and the approval type, see Set Approval Line.
    • When the admin has set the approval line as the Nth Reports To, if the creator has two or more Reports To, the creator must select one as the next approver.
    • If the approver is a department, an approval notification is sent to all employees in the department. Any employee in that department at the time of approval can select and approve the document in the ‘Approval > Pending’ or ‘Scheduled’ document box. In addition to the employee who approved it, everyone in the department can view the document.
      • After document approval, ‘Department’ is displayed under Approval Type (e.g., Agreement Approval - Department), and the name of the employee who approved is displayed (e.g., Gildong Hong/Planning team).
  4. Tap the Approval button to approve the document.
    • The name of the Approval button varies depending on the Approval admin’s settings. For more information, see Manage Name.
    • For more information on approval processing by case, see Approval Processing by Case.
    • When approval is completed, you will receive a notification via service notification, email, or integrated external solution based on your settings.
If there is a document pending approval after the document approval, then the list of documents pending approval is displayed. If you tap the document title, then you can immediately check and approve the next document.

Approval Processing by Case

Depending on the case, proceed with the approval by referring to the followings.


  • If the approval type is Consent, Agreement, Parallel Approval, or Parallel Agreement, then tap one of the Approval buttons (Delegate, Decline, Consent) to approve.
    • ‘Delegate’ (or displayed as ‘Forward’): Delegate the decision-making duties regarding the document to another person.
    • ‘Consent’ (or displayed as ‘Approve’, ‘Agree’ or ‘Confirm’): Consent to the content of the document and proceed with the next step.
    • ‘Decline’ (or displayed as ‘Reject’, ‘Disagree’, and ‘Cancel’): Stop the progress of the document.
    If you are set as a parallel approver or agreer and another parallel approver or agreer modifies the content or changes the approval line while expressing your opinion, then the content may not be saved. Do a refresh and check before processing.
  • If the approval type is Automatic Consent, then a separate consent process is not required, even if it still remains in the approval line.
    • The Automatic Consent notification is sent to the automatic consent approver.
  • If it is necessary to delegate the approval, then tap ‘Delegate’ to search a delegator.
    • An approval request notification mail and an approval request notification is sent to the delegator.
    • You can check the approval status in the ‘Scheduled’ and ‘Ongoing’ menu of the delegator and the delegate.
    • When the approval is completed, a notification is sent to both the delegated person and the delegating person.
    • If the approval line for the subject document is set to Nth Reports To and there are two or more people left to approve the document, then the delegate must select the approver in Select Reports To on behalf of the delegator.
  • In the case of expense-related documents, if a document contains content that violates the company's audit rules, Audit Violation is displayed on the View Document page, and you can tap the content to check it. Check the content before the approval. Audit Violationis only displayed in the Approve Documents stage and is not displayed after the Approval is completed.


If the Approval admin enables pre-approval, then approvers whose turn has not yet arrived in the processing order can approve, regardless of their turn.
Select a document whose status is To Be Approved to approve.

Defer Approval

If the Approval admin allows deferring approval, then ‘Defer’ is additionally displayed in the Approval button area. When deferring a document, the progress of the document will stop temporarily.

  • When the document approval is deferred, the next approver can't approve the document. However, approvers on the same parallel approval (agreement) line can approve the document.
  • If the company uses pre-approval, then other approvers can process the approval, regardless of whether the approval is deferred.
  • You can enter a deferral comment when processing the document deferral, and you can check the deferral comment in the View Document page.
  • The approver deferring the document can reapprove it anytime.

Arbitrary Decision

If you exercise your arbitrary decision permission, then you can close the document approval, regardless of the processing order on the approval line.
If you are granted the arbitrary decision permission, then tap ‘Approve’ in the Approval button area to display Arbitrary Decision. If you want arbitrary decision on the document, then tap ‘Arbitrary Decision’.

  • For the approver who processed arbitrary decision, the processing status is displayed as ‘Arbitrary Decision’ and that of remaining approvers is displayed as ‘Consent to Arbitrary Decision’.
  • The permission to make arbitrary decisions can be granted by form. For more information, see Manage Form > Set Approval Line.
  • If the company is using pre-approval, then it will be processed as ‘Consent to Arbitrary Decision’ for employees located before the arbitrary decision maker in the processing order who have not yet approved.

Reject and Specify

Reject and specify involve specifying one of the approvers who have already approved so that the approved document can be reapproved by the specified approver and other following approvers.
If the Approval admin has enabled Reject and Send Back and a previous approver who approved the document exists, tap ‘Reject’ to display the Reject and Specify item.

  • In case of Reject and Specify, the approval by the approvers following the designated approver is canceled and converted to the pending approval status.
  • When approving a document with pre-approval, Reject and Specify is not displayed, and only general rejection is available.
  • The button name of Reject and Specify may vary depending on the name setting by the admin (e.g., Specify and Decline, Specify and Oppose, Specify and Cancel).
  • Once rejecting and specifying proceeds, the rejected approver and the current approver are added to a new position immediately following their original position in the approval line, with the unapproved status.
  • Reject and Specify can only be performed once.

Cancel Approval

Employees who have approved a document may cancel the approval of the document approved by themselves.
For documents that you have approved, ‘Cancel Approval’ is displayed next to your name in the Approval Line area. To cancel the approval of the document, tap ‘Cancel Approval’.

  • You can only cancel the approval before the next approver approves.
  • Approvers who have set automatic consent can't cancel approval.
  • You can't cancel the reject and specify.
  • You can't cancel approval in case of arbitrary decision.
  • If you cancel the approval of a document, then the document is restored to the status before approval and converted to a status that can be approved again.
  • When the company does not use pre-approval, if the document approval is canceled, then the next approver can't approve the document.

Consent After Document Modification

The approver can consent after editing the document. For documents whose content can be edited, ‘Edit’ is displayed. After tapping ‘Edit’, edit the content of the document, and then tap ‘Consent after Saving’ or ‘Arbitrary Decision after Saving’ to approve the document.

  • The modification history can be viewed in the Change Information History on the View Document page, and items edited by the approver are displayed in blue.
    • However, in case of a form created by the company, if the component name is not entered, you can't check changed items. (See Create Form)
  • You can't edit the purchase price settlement request form for accounting.
  • Modifiable items per form are as follows.
    Form Name Modifiable Item
    Absence Schedule Title, Evidence Document, Period, Reason, Absence Status Sharing, Attach File, Related Document
    Absence Schedule Cancellation Title, Reason, Attach File
    Work Result Request Title, Clock-in/out, Breaks, Outside Work, Absence, Reason, Attach File
    Cancel Work Result Title, Reason, Attach File
    Work Plan Request Title, Overtime, Reason, Attach File
    Certificate Request Title, Number of Copies, manual input items, Reason
    General Title, Content, Attach File, Related Document
    Forms created with form generator Components excluding instruction text, automatically displayed text, and automatic number issuance
    Expense Plan Request (only for unsettled cases) Title, Estimated Schedule, Outsider/Attendee (not available in case of audit violation), Details, Reason, Related Document
    Expense Settlement Request Title, Receipt (additional), Expense Item, Outsider/Attendee (not available in case of audit violation), Details, Reason, Related document
    Modification of expense items follows the settings for the ‘Add Attendee’ value of the admin (See Expense > Settings > Manage Expense Item Code)

    • Changes can be made between expense items whose Add Attendee value is Y
    • Expense items whose Add Attendee value is N can be changed to items whose Add Attendee value is ‘Y’
    • Expense items whose Add Attendee value is Y can be changed to items whose Add Attendee value is ‘N’. However, all attendee information is deleted
    Expenditure Report When using budgets: Title, Amount, Content, Reason, Attach File (Additional), Related document
    When not using budgets: Title, Amount, Content, Reason, Attach File (Additional), Related document, Expenditure Item, Project Code
    Expenditure Resolution Report Title, Evidence Data (additional), Content, Reason, Related Document
    Request Payroll Certificate Receipt for Wage and Salary Income Tax Withholding: Title, Certificate Item, Imputed Year, personal information, Language, Purpose of Issuance, Number of Copies
    Certificate of Income Tax Withheld: Title, Certificate Item, Payroll Month, Purpose of Use, Place of Submission, Creation Date, personal information, Language, Purpose of Issuance, Number of Copies
    Book of Wage and Salary Income Withheld: Payroll Month, Purpose of Issuance, Number of Copies
Availability of modification when approving a document is decided by the Approval admin's settings. For more information, see Manage Form.
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