{"id":384427,"date":"2025-03-27T11:37:05","date_gmt":"2025-03-27T02:37:05","guid":{"rendered":"https:\/\/help.worksmobile.com\/admin-guides\/message-content\/"},"modified":"2026-01-23T13:50:38","modified_gmt":"2026-01-23T04:50:38","slug":"message-contents","status":"publish","type":"admin-guides","link":"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/","title":{"rendered":"Message content"},"content":{"rendered":"

This feature is available after applying for the Lite, Standard, or Standard Plus plan of NAVER WORKS Core.<\/div><\/div><\/p>\n

Check the sent and received history of messages exchanged by members on NAVER WORKS.<\/p>\n

Even if you use the exception management<\/a> feature, you cannot exclude some members from monitoring.<\/p>\n

You can search by setting specific conditions and download the search results.<\/p>\n

Logs are stored for up to 180 days.<\/p>\n

Message content<\/h1>\n

Check and search message contents.<\/p>\n

\n
\/\/ start of content for ko en tw<\/div>\n

Mobile App<\/h3>
\n
    \n
  1. Tap 'Message Content' from the Admin menu.<\/li>\n
  2. Press 'Search' to display the 'Message Content' search results on the screen.<\/li>\n<\/ol>\n
      \n
    • Message: The content of the sent message.<\/li>\n
    • Sender: The name and email address of the member who sent the message.<\/li>\n
    • Receiver: The name and email address of the recipient of the message.<\/li>\n
    • Date: The date and time the message was sent.<\/li>\n<\/ul>\n<\/div><\/div>

      PC Web<\/h3>
      \n
        \n
      1. Click 'Message Content' from the Admin menu.<\/li>\n
      2. Press 'Search' to display the 'Message Content' search results on the screen.<\/li>\n<\/ol>\n
          \n
        • Message: The content of the sent message.<\/li>\n
        • Sender: The name and email address of the member who sent the message.<\/li>\n
        • Receiver: The name and email address of the recipient of the message.<\/li>\n
        • Date: The date and time the message was sent.<\/li>\n
        • Channel ID: The ID of the message room that exchanged messages.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n
          \/\/ end of content for ko en tw<\/div>\n<\/div>\n
          \n
          \n
          \/\/ start of content for jp<\/div>\n

          Mobile App<\/h3>
          \n
            \n
          1. Tap 'Message Content' from the Admin menu.<\/li>\n
          2. Press 'Search' to display the 'Message Content' search results on the screen.<\/li>\n<\/ol>\n
              \n
            • Message: The content of the sent message. In the case of 'Roger', it is displayed as Roger Message instead of 'Message Content'. In the case of CX Talk, it is displayed as 'CX Talk message' instead of 'Message Content'.<\/li>\n
            • Sender: The name and email address of the member who sent the message.<\/li>\n
            • Receiver: The name and email address of the recipient of the message.<\/li>\n
            • Date: The date and time the message was sent.<\/li>\n<\/ul>\n<\/div><\/div>

              PC Web<\/h3>
              \n
                \n
              1. Click 'Message Content' from the Admin menu.<\/li>\n
              2. Press 'Search' to display the 'Message Content' search results on the screen.<\/li>\n<\/ol>\n
                  \n
                • Message: The content of the sent message. In the case of 'Roger', it is displayed as 'Roger Message' instead of 'Message Content'. In this case of CX Talk, it is displayed 'CX Talk message' instead of content.<\/li>\n
                • Sender: The name and email address of the member who sent the message.<\/li>\n
                • Receiver: The name and email address of the recipient of the message.<\/li>\n
                • Date: The date and time the message was sent.<\/li>\n
                • Channel ID: The ID of the message room that exchanged messages.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n
                  \/\/ end of content for jp<\/div>\n<\/div>\n<\/div>\n
                  <\/div>\n

                  Search message content<\/h2>\n

                  Search for message content.<\/p>\n

                  On the PC web, you can search by date range and use the advanced search option to specify multiple conditions simultaneously.<\/p>\n

                  \n
                  \/\/ start of content for ko en tw<\/div>\n

                  Mobile App<\/h3>
                  \n
                    \n
                  1. Tap the search icon on the 'Message Content' page to expand the search menu and enter conditions.\n
                      \n
                    • Bot message: The option to filter messages sent by bots.<\/li>\n<\/ul>\n<\/li>\n
                    • Tap 'Search' to search.<\/li>\n<\/ol>\n<\/div><\/div>

                      PC Web<\/h3>
                      \n
                        \n
                      1. \u00a0On the 'Message Content' page, select 'Period'. Click 'Advanced' to apply multiple conditions at once for a search.\n
                          \n
                        • Bot message: The option to filter messages sent by bots.<\/li>\n<\/ul>\n<\/li>\n
                        • Click 'Search' to view the search results.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n
                          \/\/ end of content for ko en tw<\/div>\n<\/div>\n
                          \n
                          \/\/ start of content for jp<\/div>\n

                          Mobile App<\/h3>
                          \n
                            \n
                          1. Tap the search icon on the 'Message Content' page to expand the search menu and enter conditions.\n
                              \n
                            • Bot message: The option to filter messages sent by bots.<\/li>\n
                            • Roger message:The option to filter 'Roger message'.<\/li>\n
                            • CX Talk message: The option to filter CX Talk messages.<\/li>\n<\/ul>\n<\/li>\n
                            • Tap 'Search' to search.<\/li>\n<\/ol>\n<\/div><\/div>

                              PC Web<\/h3>
                              \n
                                \n
                              1. \u00a0On the 'Message Content' page, select 'Period'. Click 'Advanced' to apply multiple conditions at once for a search.\n
                                  \n
                                • Bot message: The option to filter messages sent by bots.<\/li>\n
                                • Roger message:The option to filter 'Roger message'.<\/li>\n
                                • CX Talk message: The option to filter CX Talk messages.<\/li>\n<\/ul>\n<\/li>\n
                                • Click 'Search' to view the search results.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n
                                  \/\/ end of content for jp<\/div>\n<\/div>\n

                                  Download message content log<\/h2>\n

                                  Download the retrieved log. File download links will expire in 2 weeks.<\/span><\/p>\n

                                    \n
                                  1. \u00a0On the 'Message Content' page, use search to view the contents you want to download on the screen.<\/li>\n
                                  2. At the top right, press 'Download' to request download.<\/li>\n
                                  3. When your file download is ready, you will receive a service notification message. Press 'Download' in the message to download.<\/li>\n<\/ol>\n

                                     <\/p>\n","protected":false},"featured_media":0,"parent":53568,"menu_order":1,"template":"","yoast_head":"\nMessage content - NAVER WORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Message content - NAVER WORKS\" \/>\n<meta property=\"og:description\" content=\"Check the sent and received history of messages exchanged by members on NAVER WORKS. Even if you use the exception management feature, you cannot exclude some members from monitoring. You can search by setting specific conditions and download the search results. Logs are stored for up to 180 days. Message content Check and search message\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/\" \/>\n<meta property=\"og:site_name\" content=\"NAVER WORKS\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-23T04:50:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.worksmobile.com\/wp-content\/uploads\/2024\/11\/WORKS_OG_Tag_1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2880\" \/>\n\t<meta property=\"og:image:height\" content=\"2880\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/\",\"url\":\"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/\",\"name\":\"Message content - NAVER WORKS\",\"isPartOf\":{\"@id\":\"https:\/\/help.worksmobile.com\/en\/#website\/\"},\"datePublished\":\"2025-03-27T02:37:05+00:00\",\"dateModified\":\"2026-01-23T04:50:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/help.worksmobile.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Monitoring\",\"item\":\"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Message content\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/help.worksmobile.com\/en\/#website\/\",\"url\":\"https:\/\/help.worksmobile.com\/en\/\",\"name\":\"LINE WORKS\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/help.worksmobile.com\/en\/#organization\/\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/help.worksmobile.com\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/help.worksmobile.com\/en\/#organization\/\",\"name\":\"LINE WORKS\",\"url\":\"https:\/\/help.worksmobile.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/help.worksmobile.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/03\/cropped-favicon-1.png\",\"contentUrl\":\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/03\/cropped-favicon-1.png\",\"width\":512,\"height\":512,\"caption\":\"LINE WORKS\"},\"image\":{\"@id\":\"https:\/\/help.worksmobile.com\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Message content - NAVER WORKS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/","og_locale":"en_US","og_type":"article","og_title":"Message content - NAVER WORKS","og_description":"Check the sent and received history of messages exchanged by members on NAVER WORKS. Even if you use the exception management feature, you cannot exclude some members from monitoring. You can search by setting specific conditions and download the search results. Logs are stored for up to 180 days. Message content Check and search message","og_url":"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/","og_site_name":"NAVER WORKS","article_modified_time":"2026-01-23T04:50:38+00:00","og_image":[{"width":2880,"height":2880,"url":"https:\/\/help.worksmobile.com\/wp-content\/uploads\/2024\/11\/WORKS_OG_Tag_1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/","url":"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/","name":"Message content - NAVER WORKS","isPartOf":{"@id":"https:\/\/help.worksmobile.com\/en\/#website\/"},"datePublished":"2025-03-27T02:37:05+00:00","dateModified":"2026-01-23T04:50:38+00:00","breadcrumb":{"@id":"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/message-contents\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/help.worksmobile.com\/en\/"},{"@type":"ListItem","position":2,"name":"Monitoring","item":"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/"},{"@type":"ListItem","position":3,"name":"Message content"}]},{"@type":"WebSite","@id":"https:\/\/help.worksmobile.com\/en\/#website\/","url":"https:\/\/help.worksmobile.com\/en\/","name":"LINE WORKS","description":"","publisher":{"@id":"https:\/\/help.worksmobile.com\/en\/#organization\/"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.worksmobile.com\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/help.worksmobile.com\/en\/#organization\/","name":"LINE WORKS","url":"https:\/\/help.worksmobile.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/help.worksmobile.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/03\/cropped-favicon-1.png","contentUrl":"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/03\/cropped-favicon-1.png","width":512,"height":512,"caption":"LINE WORKS"},"image":{"@id":"https:\/\/help.worksmobile.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/admin-guides\/384427"}],"collection":[{"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/admin-guides"}],"about":[{"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/types\/admin-guides"}],"version-history":[{"count":3,"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/admin-guides\/384427\/revisions"}],"predecessor-version":[{"id":396383,"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/admin-guides\/384427\/revisions\/396383"}],"up":[{"embeddable":true,"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/admin-guides\/53568"}],"wp:attachment":[{"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/media?parent=384427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}