{"id":53648,"date":"2020-06-22T15:47:35","date_gmt":"2020-06-22T06:47:35","guid":{"rendered":"\/en\/add-expired-members\/"},"modified":"2024-10-16T16:57:02","modified_gmt":"2024-10-16T07:57:02","slug":"add-expired-members","status":"publish","type":"admin-guides","link":"https:\/\/help.worksmobile.com\/en\/admin-guides\/manage-members\/members\/add-expired-members\/","title":{"rendered":"Regenerate expired member password"},"content":{"rendered":"

After the administrator adds a member, the registration will expire after 30 days if the member has not logged in using the provided account information.<\/p>\n

To re-add a member whose membership has expired, the administrator must resend the member the login information required.<\/p>\n

The method to add the expired member differs depending on the option selected when adding a member for the first time<\/a>.<\/p>\n

When a password is created and provided to a member for registration<\/span><\/h1>\n

If a password is automatically generated or created by the administrator when adding a member, and the member does not log in with the provided information within 30 days, their account status will change to 'Pending(Expired)', and the initial password will no longer work.<\/p>\n

To add the expired member again, the administrator must reset and then send the initial password.<\/p>\n

    \n
  1. In the left menu of Admin, select 'Member' to expand the menu, then click 'Member' to go to 'Member'. On mobile, tap \"\" to open the menu.<\/li>\n
  2. Press 'Reset Password' from the member's 'Account Status' field displayed on the member list.<\/li>\n
  3. Select the password setting option from the 'Reset password' window.\n