{"id":77639,"date":"2021-11-24T17:29:58","date_gmt":"2021-11-24T08:29:58","guid":{"rendered":"\/en\/admin\/admin-guide\/monitoring\/manage-exceptions\/"},"modified":"2026-07-21T20:40:04","modified_gmt":"2026-07-21T11:40:04","slug":"monitoring-exception","status":"publish","type":"admin-guides","link":"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/monitoring-exception\/","title":{"rendered":"Manage exceptions"},"content":{"rendered":"<p><div class=\"green lw_tip\"><div class=\"lw_tip_content\">This feature is available after applying for WORKS Drive or the Standard or Standard Plus plan of NAVER WORKS Core.<\/div><\/div><\/p>\n<p>You can manage the list of members to exclude from monitoring.<\/span><\/p>\n<p><span style=\"font-size: 12pt; letter-spacing: -0.8px;\">Members registered in the exception management list are excluded from the monitoring policies below.<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Received messages: If a member registered in the exception management list is included in 'Recipient' of the <a href=\"\/en\/admin-guides\/monitoring\/message\/#i\">message monitoring policy<\/a>, messages received by this member are not included in the message monitoring history. <\/span><\/li>\n<li>Sent messages:\u00a0If a member registered in the exception management list is included in 'Sender' of the <a href=\"\/en\/admin-guides\/monitoring\/message\/#i\">message monitoring policy<\/a>, messages sent by this member are not included in the message monitoring history.<\/li>\n<li>Received Mail: If a member registered in the exception management list is included in 'Recipient' of the <a href=\"\/en\/admin-guides\/monitoring\/received-mail\/#i\">received email monitoring policy<\/a>, emails received by this member will not be retained under the incoming email monitoring policy.<\/li>\n<li>Sent Mail: If a member registered in the exception management list is included in 'Sender' of the <a href=\"\/en\/admin-guides\/monitoring\/sent-mail\/#i\">sent email monitoring policy<\/a>, emails sent by this member will not be retained under the outgoing email monitoring policy.<\/li>\n<li>Drive: If a member registered in the exception management list is included in 'Appoint members' of the <a href=\"\/en\/admin-guides\/monitoring\/drive\/#i\">Drive monitoring policy<\/a>, the records of file uploads, downloads, and link sharing of this member will not be retained under the Drive monitoring policy.<\/li>\n<\/ul>\n<h1>Add members to the exception management list<\/h1>\n<p>Manage exceptions When a member is added to the list, that member is not subject to the monitoring policy.<\/p>\n<p>You can add up to 200 members.<\/p>\n<ol>\n<li>In the left menu of Admin, select 'Monitoring' to expand the menu. On mobile, tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22912 s_img\" src=\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/04\/icon-admin-mobile-menu.png\" alt=\"\" width=\"20\" height=\"20\" \/> to open the menu.<\/li>\n<li>Select 'Manage exceptions'.<\/li>\n<li>Press 'Add member' at the top right.<\/li>\n<li>Select the member to add and press 'OK'.<\/li>\n<\/ol>\n<h1>Delete a member from the exception management list<\/h1>\n<p>Manage exceptions From the time a member registered in the list is deleted, that member is included in the monitoring policy.<\/p>\n<ol>\n<li>In the left menu of Admin, select 'Monitoring' to expand the menu. On mobile, tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22912 s_img\" src=\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/04\/icon-admin-mobile-menu.png\" alt=\"\" width=\"20\" height=\"20\" \/> to open the menu.<\/li>\n<li>Select 'Manage exceptions'.<\/li>\n<li>\u00a0Press 'Delete' at the right of the member to delete from the list. If you want to delete multiple members at once, select the members you want to delete and press 'Delete'.<\/li>\n<\/ol>\n<h1>Search for members in the exception management list<\/h1>\n<p>Manage exceptions You can search for members belonging to a list.<\/p>\n<ol>\n<li>In the left menu of Admin, select 'Monitoring' to expand the menu. On mobile, tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22912 s_img\" src=\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/04\/icon-admin-mobile-menu.png\" alt=\"\" width=\"20\" height=\"20\" \/> to open the menu.<\/li>\n<li>Select 'Manage exceptions'.<\/li>\n<li>\u00a0Press <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-74195\" src=\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/04\/icon-n-act_com_search-1.png\" alt=\"\" width=\"17\" height=\"17\" \/> at the top right.<\/li>\n<li>Enter the member\u2019s name or account to search.<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"featured_media":0,"parent":53568,"menu_order":5,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Manage exceptions - NAVER WORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/monitoring-exception\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manage exceptions - NAVER WORKS\" \/>\n<meta property=\"og:description\" content=\"You can manage the list of members to exclude from monitoring. 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