{"id":77639,"date":"2021-11-24T17:29:58","date_gmt":"2021-11-24T08:29:58","guid":{"rendered":"\/en\/admin\/admin-guide\/monitoring\/manage-exceptions\/"},"modified":"2024-10-16T17:01:02","modified_gmt":"2024-10-16T08:01:02","slug":"monitoring-exception","status":"publish","type":"admin-guides","link":"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/monitoring-exception\/","title":{"rendered":"Manage exceptions"},"content":{"rendered":"<p><div class=\"green lw_tip\"><div class=\"lw_tip_content\">This feature is available after applying for WORKS Drive or the Lite, Standard, or Standard Plus plan of NAVER WORKS Core.<\/div><\/div><\/p>\n<p>You can manage the list of members to exclude from monitoring.<\/span><\/p>\n<p><span style=\"font-size: 12pt; letter-spacing: -0.8px;\">Members registered in the exception management list are excluded from the monitoring policies below.<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Received messages: If a member registered in the exception management list is included in 'Recipient' of the <a href=\"\/en\/admin-guides\/monitoring\/message\/#i\">message monitoring policy<\/a>, messages received by this member are not included in the message monitoring history. <\/span><\/li>\n<li>Sent messages:\u00a0If a member registered in the exception management list is included in 'Sender' of the <a href=\"\/en\/admin-guides\/monitoring\/message\/#i\">message monitoring policy<\/a>, messages sent by this member are not included in the message monitoring history.<\/li>\n<li>Received Mail: If a member registered in the exception management list is included in 'Recipient' of the <a href=\"\/en\/admin-guides\/monitoring\/received-mail\/#i\">incoming email monitoring policy<\/a>, emails received by this member will not be retained under the incoming email monitoring policy.<\/li>\n<li>Sent Mail: If a member registered in the exception management list is included in 'Sender' of the <a href=\"\/en\/admin-guides\/monitoring\/sent-mail\/#i\">outgoing email monitoring policy<\/a>, emails sent by this member will not be retained under the outgoing email monitoring policy.<\/li>\n<li>Drive: If a member registered in the exception management list is included in 'Appoint members' of the <a href=\"\/en\/admin-guides\/monitoring\/drive\/#i\">Drive monitoring policy<\/a>, the records of file uploads, downloads, and link sharing of this member will not be retained under the Drive monitoring policy.<\/li>\n<\/ul>\n<h1>Add members to the exception management list<\/h1>\n<p>Manage exceptions When a member is added to the list, that member is not subject to the monitoring policy.<\/p>\n<p>You can add up to 200 members.<\/p>\n<ol>\n<li>In the left menu of Admin, select 'Monitoring' to expand the menu. On mobile, tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22912 s_img\" src=\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/04\/icon-admin-mobile-menu.png\" alt=\"\" width=\"20\" height=\"20\" \/> to open the menu.<\/li>\n<li>Select <span class=\"s1\">'<\/span>Manage exceptions<span class=\"s1\">'<\/span>.<\/li>\n<li>Press <span class=\"s1\">'<\/span>Add member<span class=\"s1\">'<\/span> at the top right.<\/li>\n<li>Select the member to add and press \u2018OK\u2019.<\/li>\n<\/ol>\n<h1>Delete a member from the exception management list<\/h1>\n<p>Manage exceptions From the time a member registered in the list is deleted, that member is included in the monitoring policy.<\/p>\n<ol>\n<li>In the left menu of Admin, select 'Monitoring' to expand the menu. On mobile, tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22912 s_img\" src=\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/04\/icon-admin-mobile-menu.png\" alt=\"\" width=\"20\" height=\"20\" \/> to open the menu.<\/li>\n<li>Select <span class=\"s1\">'<\/span>Manage exceptions<span class=\"s1\">'<\/span>.<\/li>\n<li>\u00a0Press <span class=\"s1\">'<\/span>Delete<span class=\"s1\">'<\/span> at the right of the member to delete from the list. To delete multiple members at once, select the members and press <span class=\"s1\">'<\/span>Delete<span class=\"s1\">'<\/span>.<\/li>\n<\/ol>\n<h1>Search for members in the exception management list<\/h1>\n<p>Manage exceptions You can search for members belonging to a list.<\/p>\n<ol>\n<li>In the left menu of Admin, select 'Monitoring' to expand the menu. On mobile, tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22912 s_img\" src=\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/04\/icon-admin-mobile-menu.png\" alt=\"\" width=\"20\" height=\"20\" \/> to open the menu.<\/li>\n<li>Select <span class=\"s1\">'<\/span>Manage exceptions<span class=\"s1\">'<\/span>.<\/li>\n<li>\u00a0Press <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-74195\" src=\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/04\/icon-n-act_com_search-1.png\" alt=\"\" width=\"17\" height=\"17\" \/> at the top right.<\/li>\n<li>Enter the member\u2019s name or account to search.<\/li>\n<\/ol>\n","protected":false},"featured_media":0,"parent":53568,"menu_order":5,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Manage exceptions - NAVER WORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.worksmobile.com\/en\/admin-guides\/monitoring\/monitoring-exception\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manage exceptions - NAVER WORKS\" \/>\n<meta property=\"og:description\" content=\"You can manage the list of members to exclude from monitoring. 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