{"id":399726,"date":"2026-04-03T10:47:38","date_gmt":"2026-04-03T01:47:38","guid":{"rendered":"https:\/\/help.worksmobile.com\/use-guides\/sync-failure-and-conflict-macos\/"},"modified":"2026-04-06T19:11:26","modified_gmt":"2026-04-06T10:11:26","slug":"sync-fail-conflict","status":"publish","type":"use-guides","link":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/","title":{"rendered":"Sync failure and conflict (macOS)"},"content":{"rendered":"

This feature is available after applying for WORKS Drive or the Standard or Standard Plus plan of NAVER WORKS Core.<\/div><\/div><\/p>\n

Display when sync failures and conflicts occur<\/h1>\n

Once synchronization is complete, any sync failures and conflicts will be displayed in the tray window.<\/p>\n

Clicking on the failure\/conflict item will allow you to view detailed information in the Sync Failure\/Conflict list.<\/p>\n

\n
\/\/ start of content for ko<\/div>\n\n\n\n\n
Tray window > Display content by sync status<\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n
\"\"<\/td>\n\n
    \n
  • Sync is complete.<\/li>\n
  • There are items that have failed to sync, and the number of those items is displayed in parentheses.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
    \/\/ end of content for ko<\/div>\n<\/div>\n
    \n
    \/\/ start of content for en tw<\/div>\n

    <\/h1>\n\n\n\n\n
    Tray window > Display content by sync status<\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n
    \"\"<\/td>\n\n
      \n
    • Sync is complete.<\/li>\n
    • There are items that have failed to sync, and the number of those items is displayed in parentheses.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      <\/h1>\n
      \/\/ end of content for en tw<\/div>\n<\/div>\n
      \n
      \/\/ start of content for jp<\/div>\n\n\n\n\n
      Tray window > Display content by sync status<\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n
      \"\"<\/td>\n\n
        \n
      • Sync is complete.<\/li>\n
      • There are items that have failed to sync, and the number of those items is displayed in parentheses.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
        \/\/ end of content for jp<\/div>\n<\/div>\n

        Sync failure<\/h1>\n
        \n
        \/\/ start of content for ko<\/div>\n\n\n\n\n
        Screen<\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n
        \"\"<\/td>\nThis is when the synchronized folder\/file is edited separately on the PC and server, so that the file data or file information is different even though the name is the same.<\/p>\n

        In this case, the files are saved in the WORKS Drive folder and My Computer in the following formats, respectively.<\/p>\n

        If an editing conflict occurs, files created in that format can be found on My Computer and WORKS Drive.<\/p>\n

          \n
        1. Click the 'Failed\/Conflicted Items' button in the sync feedback.<\/li>\n
        2. Click the Edit Conflicts tab in the Sync Failures\/Conflicts list pop-up.<\/li>\n
        3. Check the file name or folder name of the item with the editing conflict and the name of the file saved on the server or locally.<\/li>\n<\/ol>\n

          The conflicting files are stored locally and on the server in the following file formats:<\/p>\n

            \n
          • Local files: Conflict_Local_File.ext<\/li>\n
          • Server files: Conflict_Serverl_File.ext<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
            \/\/ end of content for ko<\/div>\n<\/div>\n
            \n
            \/\/ start of content for en tw<\/div>\n\n\n\n\n
            Screen<\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n
            \"\"<\/td>\nThis is when the synchronized folder\/file is edited separately on the PC and server, so that the file data or file information is different even though the name is the same.<\/p>\n

            In this case, the files are saved in the WORKS Drive folder and My Computer in the following formats, respectively.<\/p>\n

            If an editing conflict occurs, files created in that format can be found on My Computer and WORKS Drive.<\/p>\n

              \n
            1. Click the 'Failed\/Conflicted Items' button in the sync feedback.<\/li>\n
            2. Click the Edit Conflicts tab in the Sync Failures\/Conflicts list pop-up.<\/li>\n
            3. Check the file name or folder name of the item with the editing conflict and the name of the file saved on the server or locally.<\/li>\n<\/ol>\n

              The conflicting files are stored locally and on the server in the following file formats:<\/p>\n

                \n
              • Local files: Conflict_Local_File.ext<\/li>\n
              • Server files: Conflict_Serverl_File.ext<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
                \/\/ end of content for en tw<\/div>\n<\/div>\n
                \n
                \/\/ start of content for jp<\/div>\n\n\n\n\n
                Screen<\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n
                \"\"<\/td>\nThis is when the synchronized folder\/file is edited separately on the PC and server, so that the file data or file information is different even though the name is the same.<\/p>\n

                In this case, the files are saved in the WORKS Drive folder and My Computer in the following formats, respectively.<\/p>\n

                If an editing conflict occurs, files created in that format can be found on My Computer and WORKS Drive.<\/p>\n

                  \n
                1. Click the 'Failed\/Conflicted Items' button in the sync feedback.<\/li>\n
                2. Click the Edit Conflicts tab in the Sync Failures\/Conflicts list pop-up.<\/li>\n
                3. Check the file name or folder name of the item with the editing conflict and the name of the file saved on the server or locally.<\/li>\n<\/ol>\n

                  The conflicting files are stored locally and on the server in the following file formats:<\/p>\n

                    \n
                  • Local files: Conflict_Local_File.ext<\/li>\n
                  • Server files: Conflict_Serverl_File.ext<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
                    \/\/ end of content for jp<\/div>\n<\/div>\n

                    Sync conflict<\/h1>\n
                    \n
                    \/\/ start of content for ko<\/div>\n\n\n\n\n
                    Screen<\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n
                    \"\"<\/td>\nThis is when the synchronized folder\/file is edited separately on the PC and server, so that the file data or file information is different even though the name is the same.<\/p>\n

                    In this case, the files are saved in the WORKS Drive folder and My Computer in the following formats, respectively.<\/p>\n

                    If an editing conflict occurs, files created in that format can be found on My Computer and WORKS Drive.<\/p>\n

                      \n
                    1. Click the 'Failed\/Conflicted Items' button in the sync feedback.<\/li>\n
                    2. Click the Edit Conflicts tab in the Sync Failures\/Conflicts list pop-up.<\/li>\n
                    3. Check the file name or folder name of the item with the editing conflict and the name of the file saved on the server or locally.<\/li>\n<\/ol>\n

                      The conflicting files are stored locally and on the server in the following file formats:<\/p>\n

                        \n
                      • Local files: Conflict_Local_File.ext<\/li>\n
                      • Server files: Conflict_Serverl_File.ext<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
                        \/\/ end of content for ko<\/div>\n<\/div>\n
                        \n
                        \/\/ start of content for en tw<\/div>\n\n\n\n\n
                        Screen<\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n
                        \"\"<\/td>\nThis is when the synchronized folder\/file is edited separately on the PC and server, so that the file data or file information is different even though the name is the same.<\/p>\n

                        In this case, the files are saved in the WORKS Drive folder and My Computer in the following formats, respectively.<\/p>\n

                        If an editing conflict occurs, files created in that format can be found on My Computer and WORKS Drive.<\/p>\n

                          \n
                        1. Click the 'Failed\/Conflicted Items' button in the sync feedback.<\/li>\n
                        2. Click the Edit Conflicts tab in the Sync Failures\/Conflicts list pop-up.<\/li>\n
                        3. Check the file name or folder name of the item with the editing conflict and the name of the file saved on the server or locally.<\/li>\n<\/ol>\n

                          The conflicting files are stored locally and on the server in the following file formats:<\/p>\n

                            \n
                          • Local files: Conflict_Local_File.ext<\/li>\n
                          • Server files: Conflict_Serverl_File.ext<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
                            \/\/ end of content for en tw<\/div>\n<\/div>\n
                            \n
                            \/\/ start of content for jp<\/div>\n\n\n\n\n
                            Screen<\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n
                            \"\"<\/td>\nThis is when the synchronized folder\/file is edited separately on the PC and server, so that the file data or file information is different even though the name is the same.<\/p>\n

                            In this case, the files are saved in the WORKS Drive folder and My Computer in the following formats, respectively.<\/p>\n

                            If an editing conflict occurs, files created in that format can be found on My Computer and WORKS Drive.<\/p>\n

                              \n
                            1. Click the 'Failed\/Conflicted Items' button in the sync feedback.<\/li>\n
                            2. Click the Edit Conflicts tab in the Sync Failures\/Conflicts list pop-up.<\/li>\n
                            3. Check the file name or folder name of the item with the editing conflict and the name of the file saved on the server or locally.<\/li>\n<\/ol>\n

                              The conflicting files are stored locally and on the server in the following file formats:<\/p>\n

                                \n
                              • Local files: Conflict_Local_File.ext<\/li>\n
                              • Server files: Conflict_Serverl_File.ext<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
                                \/\/ end of content for jp<\/div>\n<\/div>\n","protected":false},"featured_media":0,"parent":383663,"menu_order":5,"template":"","yoast_head":"\nSync failure and conflict (macOS) - NAVER WORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sync failure and conflict (macOS) - NAVER WORKS\" \/>\n<meta property=\"og:description\" content=\"Display when sync failures and conflicts occur Once synchronization is complete, any sync failures and conflicts will be displayed in the tray window. Clicking on the failure\/conflict item will allow you to view detailed information in the Sync Failure\/Conflict list. \/\/ start of content for ko Tray window > Display content by sync status Description\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/\" \/>\n<meta property=\"og:site_name\" content=\"NAVER WORKS\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-06T10:11:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.worksmobile.com\/wp-content\/uploads\/2024\/11\/WORKS_OG_Tag_1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/\",\"url\":\"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/\",\"name\":\"Sync failure and conflict (macOS) - NAVER WORKS\",\"isPartOf\":{\"@id\":\"https:\/\/help.worksmobile.com\/en\/#website\/\"},\"datePublished\":\"2026-04-03T01:47:38+00:00\",\"dateModified\":\"2026-04-06T10:11:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/help.worksmobile.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Drive\",\"item\":\"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Drive Explorer\",\"item\":\"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"macOS\",\"item\":\"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Sync failure and conflict (macOS)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/help.worksmobile.com\/en\/#website\/\",\"url\":\"https:\/\/help.worksmobile.com\/en\/\",\"name\":\"LINE WORKS\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/help.worksmobile.com\/en\/#organization\/\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/help.worksmobile.com\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/help.worksmobile.com\/en\/#organization\/\",\"name\":\"LINE WORKS\",\"url\":\"https:\/\/help.worksmobile.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/help.worksmobile.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/03\/cropped-favicon-1.png\",\"contentUrl\":\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/03\/cropped-favicon-1.png\",\"width\":512,\"height\":512,\"caption\":\"LINE WORKS\"},\"image\":{\"@id\":\"https:\/\/help.worksmobile.com\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Sync failure and conflict (macOS) - NAVER WORKS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/","og_locale":"en_US","og_type":"article","og_title":"Sync failure and conflict (macOS) - NAVER WORKS","og_description":"Display when sync failures and conflicts occur Once synchronization is complete, any sync failures and conflicts will be displayed in the tray window. Clicking on the failure\/conflict item will allow you to view detailed information in the Sync Failure\/Conflict list. \/\/ start of content for ko Tray window > Display content by sync status Description","og_url":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/","og_site_name":"NAVER WORKS","article_modified_time":"2026-04-06T10:11:26+00:00","og_image":[{"url":"https:\/\/help.worksmobile.com\/wp-content\/uploads\/2024\/11\/WORKS_OG_Tag_1.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/","url":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/","name":"Sync failure and conflict (macOS) - NAVER WORKS","isPartOf":{"@id":"https:\/\/help.worksmobile.com\/en\/#website\/"},"datePublished":"2026-04-03T01:47:38+00:00","dateModified":"2026-04-06T10:11:26+00:00","breadcrumb":{"@id":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/sync-fail-conflict\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/help.worksmobile.com\/en\/"},{"@type":"ListItem","position":2,"name":"Drive","item":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/"},{"@type":"ListItem","position":3,"name":"Drive Explorer","item":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/"},{"@type":"ListItem","position":4,"name":"macOS","item":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/"},{"@type":"ListItem","position":5,"name":"Sync failure and conflict (macOS)"}]},{"@type":"WebSite","@id":"https:\/\/help.worksmobile.com\/en\/#website\/","url":"https:\/\/help.worksmobile.com\/en\/","name":"LINE WORKS","description":"","publisher":{"@id":"https:\/\/help.worksmobile.com\/en\/#organization\/"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.worksmobile.com\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/help.worksmobile.com\/en\/#organization\/","name":"LINE WORKS","url":"https:\/\/help.worksmobile.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/help.worksmobile.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/03\/cropped-favicon-1.png","contentUrl":"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/03\/cropped-favicon-1.png","width":512,"height":512,"caption":"LINE WORKS"},"image":{"@id":"https:\/\/help.worksmobile.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/use-guides\/399726"}],"collection":[{"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/use-guides"}],"about":[{"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/types\/use-guides"}],"version-history":[{"count":2,"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/use-guides\/399726\/revisions"}],"predecessor-version":[{"id":399937,"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/use-guides\/399726\/revisions\/399937"}],"up":[{"embeddable":true,"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/use-guides\/383663"}],"wp:attachment":[{"href":"https:\/\/help.worksmobile.com\/en\/wp-json\/wp\/v2\/media?parent=399726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}