{"id":53724,"date":"2020-03-10T13:51:37","date_gmt":"2020-03-10T04:51:37","guid":{"rendered":"\/en\/windows-10-version-after-1809\/tray-menu\/"},"modified":"2026-04-06T16:56:24","modified_gmt":"2026-04-06T07:56:24","slug":"tray-menu","status":"publish","type":"use-guides","link":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/tray-menu\/","title":{"rendered":"Tray window (macOS)"},"content":{"rendered":"

This feature is available after applying for WORKS Drive or the Standard or Standard Plus plan of NAVER WORKS Core.<\/div><\/div>
\nYou can access the tray window by clicking the NAVER WORKS Drive app icon on the taskbar.<\/p>\n

You can check the sync status or quickly use drive-related functions.<\/p>\n

Taskbar icon<\/h1>\n

You can quickly check the current sync status with the NAVER WORKS Drive Explorer icon on the taskbar.<\/p>\n\n\n\n\n\n\n\n\n\n
\"\"<\/td>\nDefault status<\/p>\n

Or,<\/p>\n

no recent synchronization has occurred and the latest updates are complete.<\/td>\n<\/tr>\n

\"\"<\/td>\nSync completed<\/td>\n<\/tr>\n
\"\"<\/td>\nSync in progress<\/td>\n<\/tr>\n
\"\"<\/td>\nSync failed\/conflicted or sync folder modified\/deleted<\/td>\n<\/tr>\n
\"\"<\/td>\nSync paused<\/td>\n<\/tr>\n
\"\"<\/td>\nLogged out<\/td>\n<\/tr>\n
\"\"<\/td>\nUnstable network connection<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Login\/logout guidance<\/h1>\n

Network disconnection while logged in<\/h2>\n

Despite the app icon indicating a logged-in status, if the network connection is lost, even if the login was successful, it is actually in an unauthorized state and synchronization will not proceed properly.<\/p>\n

The message below informs the user of the reason for synchronization failure. In such cases, do not determine the login status based solely on the state of the tray app icon; first, ensure that the network connection is functioning properly.<\/p>\n

    \n
  • Error message when sync fails: Network connection is unstable. Please check the network connection status.<\/li>\n<\/ul>\n

    Tray window<\/h1>\n

    Clicking the app icon opens the tray window where you can check the synchronization status and menu.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    Category<\/strong><\/td>\nMenus<\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n
    Bottom menu<\/td>\nShortcut buttons at the bottom of the tray window provide quick access to the Explorer Sync list and the PC web NAVER WORKS Drive.<\/td>\n<\/tr>\n
    Open Finder<\/td>\nOpens the Finder > Drive Explorer Sync Folder list.<\/td>\n<\/tr>\n
    Open in web<\/td>\nNavigates to the PC web NAVER WORKS Drive.<\/td>\n<\/tr>\n
    Trash<\/td>\nNavigates to the Trash of the PC web NAVER WORKS Drive.<\/td>\n<\/tr>\n
    Settings<\/td>\nNavigates to the Settings where you can change the Drive Explorer settings.<\/td>\n<\/tr>\n
    More menu<\/td>\nRight-click the taskbar icon or click the More Settings icon in the upper right corner of the tray window to open the tray menu.<\/td>\n<\/tr>\n
    Pause sync<\/td>\nIf synchronization is in progress, the pause synchronization option will be activated and displayed, and clicking it will stop the synchronization.<\/td>\n<\/tr>\n
    Resume sync<\/td>\nIf synchronization is paused, clicking it will resume synchronization from the last paused item.<\/td>\n<\/tr>\n
    Announcements<\/td>\nNavigates to the list of updates and announcements for Drive Explorer.<\/td>\n<\/tr>\n
    Help Center<\/td>\nNavigates to the Help Center, where you can find frequently asked questions about Drive.<\/td>\n<\/tr>\n
    Version information<\/td>\nCheck the version information of the NAVER WORKS Drive Explorer.<\/td>\n<\/tr>\n
    Log out<\/td>\nIf you are logged in, this menu will be displayed, and clicking it will log you out of NAVER WORKS Drive.<\/td>\n<\/tr>\n
    Log in<\/td>\nIf you are logged out, this menu will be displayed, and clicking it will open the NAVER WORKS Drive login window.<\/td>\n<\/tr>\n
    Settings<\/td>\nNavigates to the Settings, where you can change sync and notification settings.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    If Finder does not open when you press Open Finder in the bottom menu, go to Mac Settings and check that File Provider permissions are granted.<\/p>\n

    Drive Explorer for Mac is implemented based on File Provider. Therefore, File Provider permissions must be granted for normal access when opening Finder.<\/p>\n

      \n
    • Path: Settings > General > Login Items and Extensions > File Provider > Set Permissions to ON<\/li>\n<\/ul>\n

      Sync status check area<\/h2>\n

      You can check sync feedback in the NAVER WORKS Drive tray window.<\/p>\n

      The sync status is displayed in the tray window as follows:<\/p>\n\n\n\n\n\n\n\n
      Sync status<\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n
      Sync complete icon + latest status (text) + number of sync failures\/conflicts displayed<\/td>\n\n
        \n
      • Sync is complete.<\/li>\n
      • There are items that have failed to sync, and the number of those items is displayed in parentheses.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      Sync complete icon + latest status (text)<\/td>\n\n
        \n
      • Sync is complete.<\/li>\n
      • There are no items that have failed to sync.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      Sync paused icon + sync paused (text) + resume sync (button)<\/td>\n\n
        \n
      • Sync was paused while it was in progress.<\/li>\n
      • If you want to proceed with the sync, press the Resume Sync button.<\/li>\n
      • When you press the Resume Sync button, the sync will continue from the point at which it was paused.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      Sync in progress icon + sync in progress (text) + pause sync (button)<\/td>\n\n
        \n
      • Sync is in progress.<\/li>\n
      • If you want to stop the sync, press the Pause Sync button.<\/li>\n
      • When you press the Pause Sync button, the sync will be paused at the point it is currently at.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        Guidance for tasks during sync<\/h2>\n

        If the app icon continues to show that sync is in progress, you can check the sync status by looking at the list in the tray window.<\/p>\n

        If there are many items to sync, check the list to see if the items you want to perform tasks on have finished syncing. Then, if sync is complete, proceed with the tasks.<\/p>\n

        To perform tasks on items that are syncing or waiting to sync, you can click the More button in the top right of the tray window and click 'Pause Sync' to pause the sync.<\/p>\n

        Once you have completed all tasks after pausing the sync, click the Resume Sync button displayed in the tray window to resume the sync. The items that tasks were performed on will also be reflected as items waiting to sync.<\/p>\n","protected":false},"featured_media":0,"parent":383663,"menu_order":1,"template":"","yoast_head":"\nTray window (macOS) - NAVER WORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/tray-menu\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tray window (macOS) - NAVER WORKS\" \/>\n<meta property=\"og:description\" content=\"You can access the tray window by clicking the NAVER WORKS Drive app icon on the taskbar. 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