{"id":53739,"date":"2020-03-09T15:30:30","date_gmt":"2020-03-09T06:30:30","guid":{"rendered":"\/en\/windows-10-version-after-1809\/install\/"},"modified":"2026-04-09T09:20:28","modified_gmt":"2026-04-09T00:20:28","slug":"install","status":"publish","type":"use-guides","link":"https:\/\/help.worksmobile.com\/en\/use-guides\/drive\/explorer\/macos\/install\/","title":{"rendered":"Install and start Drive Explorer (macOS)"},"content":{"rendered":"
This feature is available after applying for WORKS Drive or the Standard or Standard Plus plan of NAVER WORKS Core.<\/div><\/div> \nInstall Drive Explorer to use NAVER WORKS Drive, the cloud storage, as if using PC folders.<\/p>\n
\n
\/\/ start of content for ko en<\/div>\n
Select 'Collaborative Folders', 'Message Room Folders', 'My Drive', and 'Shared Folder' for real-time sync, and optimize PC capacity by setting the sync status for each file.<\/p>\n
Select 'Collaborative Folders', 'Message Room Folders', 'My Drive', and 'Shared Folder' for real-time sync, and optimize PC capacity by setting the sync status for each file.<\/p>\n
To use Drive Explorer without issues, please refer to the\u00a0system requirements guide<\/a>.<\/p>\n\/\/ end of content for ko en tw<\/div>\n<\/div>\n\n\/\/ start of content for jp<\/div>\n
To use Drive Explorer without issues, please refer to the\u00a0system requirements<\/a>.<\/p>\n\/\/ end of content for jp<\/div>\n<\/div>\n
System requirements<\/h1>\n
Drive Explorer can be installed on macOS version 12.0 and later.<\/p>\n
\n- Disk format type: APFS<\/li>\n
- Memory: 8 GB or above<\/li>\n
- Minimum capacity: 3 GB<\/li>\n
- Recommended capacity: 1 TB or above<\/li>\n<\/ul>\n
How to check your OS version<\/h1>\n
Drive Explorer cannot be installed on macOS versions prior to 12.0.<\/p>\n
Check your OS version and update it to use the latest features.<\/p>\n
\n- Select 'System Settings' from the menu bar at the top of the screen.<\/li>\n
- Click 'About This Mac'.<\/li>\n<\/ol>\n
Permission settings guide<\/h1>\n
Written based on macOS 15 (Sequoia).<\/p>\n
\n- Go to the download page.<\/li>\n
- Click 'Download' in Drive Explorer for macOS.<\/li>\n
- Run the saved file to install Drive Explorer.<\/li>\n
- After installation, click 'System Settings' in the menu bar at the top of the screen.<\/li>\n
- Click 'General' in the left menu.<\/li>\n
- Select 'Login items and extensions'.<\/li>\n
- Find the 'File Providers' item in the 'Extensions' area at the bottom of the screen and click the \u24d8 icon.<\/li>\n
- Turn on the NAVER WORKS Drive item and click Done.<\/li>\n<\/ol>\n
Access path to the sync folder list<\/h1>\n
When Drive Explorer is newly installed, do not proceed with synchronization settings by selecting folders one by one.<\/p>\n
Once Drive Explorer is installed, if you click 'NAVER WORKS Drive - myID@mycompany.com (Show My Drive Explorer Account Information)' in Finder, all folders on the PC web will be displayed.<\/p>\n
All folders on your PC web Drive are reflected immediately upon installation without the need to configure any separate synchronization settings, making it easy and convenient to use.<\/p>\n
If synchronization is completed after installation and the folder exists in the Drive Explorer folder list as 'online-only', it will be displayed in the Drive Explorer folder list even during updates. 'Local-only' files, on the other hand, will not be displayed.<\/p>\n
If the installation was completed successfully but folders are not reflected on the PC web Drive, check the following:<\/p>\n
Check new Drive Explorer sync path<\/h2>\n
When you install the new Drive Explorer, the existing Drive Explorer will be unsynchronized.<\/p>\n
If you navigate to the existing Drive Explorer sync folder list, it will no longer be synchronized, even if it remains.<\/p>\n
Therefore, the sync folder list in the existing Drive Explorer is no longer synchronized.<\/p>\n
To access the sync folder list in the new Drive Explorer, follow these steps:<\/p>\n
\n- Click the tray icon.<\/li>\n
- When the tray window appears, click 'Open Finder' at the bottom.<\/li>\n
- When Finder opens, click NAVER WORKS Drive - myid@mycompany.com (the account using My Explorer) under 'Where' on the left.<\/li>\n<\/ol>\n
Delete the previous Drive Explorer<\/h1>\n
While installing a new Drive Explorer, a message is displayed asking if you want to delete the previous Drive Explorer.<\/p>\n
If you select 'Do not allow' when initially setting OS permissions, you cannot delete the previous Drive Explorer.<\/p>\n
The message asking whether to allow permission is as follows:<\/p>\n
\n- The system requires permission to control 'System Events.app' from 'NAVER WORKS Drive.app'. Granting control permits access to documents and data in 'System Events.app' and enables the app to perform actions. [Do not allow][OK]<\/li>\n<\/ul>\n
If you select 'Do not allow', you cannot delete the previous Drive Explorer.<\/p>\n
Finder control must be allowed to delete the previous Drive Explorer.<\/p>\n
If you run the previous Drive Explorer with OS permissions set to 'Do not allow', it cannot be deleted.<\/p>\n
Therefore, please grant Finder control permissions, and select 'OK' when the message appears again.<\/p>\n
If the previous Drive Explorer is not deleted even after selecting OK, proceed with the deletion after configuring the settings as follows:<\/p>\n
\n- Go to 'System Settings > General > Login Items and Extensions'.<\/li>\n
- Click the \u24d8 icon next to the Endpoint Security Extension item.<\/li>\n
- Disable the toggle button on the right of NAVER WORKS Drive.app.<\/li>\n
- Attempt manual deletion again<\/li>\n<\/ol>\n
If the previous Drive Explorer does not get deleted properly, it may be an issue caused by restrictions on complete deletion because the app is implemented in an Enterprise format.<\/p>\n
Perform the deletion using one of the two methods below:<\/p>\n
\n- Method 1: Do not select and delete individual apps from the Trash; instead, use the 'Empty Trash' function to delete the app along with all other items in bulk.<\/li>\n
- Method 2: Launch the Terminal app and attempt to delete the app directly using the command format below.\n
\n- sudo rm -rf [app's Trash path + app name]<\/span>\n
\n- How to check the app path:\n
\n- Right-click the app in the Trash and select 'Get Info'.<\/li>\n
- Double-click the path under 'Where' and select 'Copy as Pathname'.\n
\n- Example: \/Users\/username\/.Trash\/ --> \/Users\/truong.hoang\/.Trash<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n
- How to check the app name:\n
\n- Right-click the app, select 'Rename', and copy the full name.<\/li>\n
- If the name contains spaces, add {} before the spaces.\n
\n- Example: NAVER WORKS Drive.app \u2192 NAVER WORKS\\ Drive.app<\/li>\n<\/ul>\n
\n- Final example command: sudo rm -rf \/Users\/truong.hoang\/.Trash\/WORKS\\ Drive.app<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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Guide to viewing the sync folder list<\/h1>\n
If, after installing the new Drive Explorer, you click on the created 'NAVER WORKS Drive -myid@mycompany.com' in the 'Where' menu on the left side of Finder but the sync folder list does not appear, an error has occurred in 'NAVER WORKS Drive - myid@mycompany.com' at the top of the screen. The item may have expired. '[Retry]' is displayed.<\/p>\n
After logging out and logging back in, press the 'Retry' button displayed at the top of the screen or re-enter the folder, and the Drive Explorer folder list will be displayed normally.<\/p>\n","protected":false},"featured_media":0,"parent":383663,"menu_order":0,"template":"","yoast_head":"\n