{"id":53812,"date":"2019-08-05T15:31:26","date_gmt":"2019-08-05T06:31:26","guid":{"rendered":"\/en\/add-contact-to-shared-contact\/"},"modified":"2025-12-04T19:21:33","modified_gmt":"2025-12-04T10:21:33","slug":"add-edit-delete","status":"publish","type":"use-guides","link":"https:\/\/help.worksmobile.com\/en\/use-guides\/contacts\/external-contacts\/add-edit-delete\/","title":{"rendered":"Add, edit, or delete external contacts"},"content":{"rendered":"

This feature is available after applying for NAVER WORKS Core.<\/div><\/div>
\nAdd contacts to share and manage with your company members.<\/p>\n

You can add up to 100 phone numbers, email addresses, birth dates, anniversary dates, companies, addresses, and so on for each respectively. The profile photo in the contact must be a .jpg, .png, or .gif file, and smaller than 10 MB.<\/p>\n

You can also add external contacts in Admin<\/a> and manage them.<\/p>\n

External contacts\u2019 information is added and used in compliance with the Act on the Protection of Personal Information.<\/p>\n

For a single company, you can add up to 500 external contacts with the Free plan, and up to 100,000 external contacts with the Lite, Standard, and Standard Plus.<\/p>\n

Add external contacts<\/h1>\n

The following are the ways to add external contacts.<\/p>\n

    \n
  • Add manually<\/li>\n
  • Add by scanning a business card<\/li>\n<\/ul>\n

    Add manually<\/h2>\n

    You can add external contacts by manually entering the information.<\/p>\n

    Mobile App<\/h3>
    \n
      \n
    1. Tap 'Contacts'.<\/li>\n
    2. Tap \"\" and then 'Add External Contacts'.<\/li>\n
    3. Tap 'Enter Contact Info'.<\/li>\n
    4. Enter the information and tap 'Save' to add a contact.<\/li>\n<\/ol>\n<\/div><\/div>

      PC Web<\/h3>
      \n
        \n
      1. Click \"\" at the top.<\/li>\n
      2. Click 'Contacts'.<\/li>\n
      3. Click \u2018New\u2019 at the top left.<\/li>\n
      4. Click 'External Contact'.<\/li>\n
      5. Click 'Enter Contact Info'.<\/li>\n
      6. Enter the new external contact information, and then click \u2018Save\u2019 to add. If you want to add more, click 'Save and Add More'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

        Add by scanning a business card<\/h2>\n

        You can quickly enter various information by scanning a business card.<\/p>\n

        Mobile App<\/h3>
        \n
          \n
        1. Tap 'Contacts'.<\/li>\n
        2. Tap \"\" and then 'Add External Contacts'.<\/li>\n
        3. Tap 'Enter Contact Info'.<\/li>\n
        4. Tap 'Scan Business Card' at the top in the add contact screen.<\/li>\n
        5. Scan the business card by placing it within the frame. You can select between 'AUTO' and 'MANUAL' at the top of the camera screen as a scanning method.\n
            \n
          • AUTO: Aligning the business card within the square automatically recognizes and scans the business card.<\/li>\n
          • MANUAL: Align the business card within the square and then press the shutter button.<\/li>\n<\/ul>\n<\/li>\n
          • Check the scanned image of the business card. Rescan or edit the image if necessary.<\/li>\n
          • Tap 'Use' at the top right.<\/li>\n
          • Check if the information on the business card is entered correctly in the add contact screen. Edit the information if necessary. Tap 'Save' at the top right.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

            Add external contacts in bulk<\/h1>\n

            You can add external contacts in bulk by importing .csv, .xls, .txt files or emails.<\/p>\n

            PC Web<\/h3>
            \n

            Import from files<\/h3>\n
              \n
            1. Click \"\" at the top.<\/li>\n
            2. Click 'Contacts'.<\/li>\n
            3. In the left menu, click 'Import Contacts'.<\/li>\n
            4. Click the format you want from 'Download CSV Sample', 'Download Excel Sample', or 'View Text Sample', and download the sample file.<\/li>\n
            5. Add contacts to the sample file, and save. If you are using the .csv sample file, you must save the text code as UTF-8. For the .txt sample file, after clicking 'View Text Sample', copy the message shown on the screen. Then paste the text to an editing tool such as Notepad. Edit the text, and save as UTF-8.<\/li>\n
            6. Click 'Select File' and then 'Import' to upload the saved file.<\/li>\n
            7. Check the contact list and then select the contacts you want to save.\n
                \n
              • If required fields are not filled in, they are displayed in red.<\/li>\n
              • Click 'No tags' to add tags or 'Change Visibility' to change privacy settings.<\/li>\n<\/ul>\n<\/li>\n
              • Click 'Save' to add the contacts in bulk.<\/li>\n<\/ol>\n

                Import from emails<\/h3>\n

                Use this method to add contacts with email addresses.<\/p>\n

                  \n
                1. Click \"\" at the top.<\/li>\n
                2. Click 'Contacts'.<\/li>\n
                3. Click 'Import Contacts' on the left menu.<\/li>\n
                4. Click 'Import from Email'.<\/li>\n
                5. Select a mailbox, set the conditions, and then click 'Import'.<\/li>\n
                6. Check the contact list and then select the contacts you want to save.\n
                    \n
                  • If required fields are not filled in, they are displayed in red.<\/li>\n
                  • Click 'No tags' to add tags or 'Change Visibility' to change privacy settings.<\/li>\n<\/ul>\n<\/li>\n
                  • Click 'Save' to add the contacts in bulk.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                    Edit external contacts<\/h1>\n

                    The following are the ways to edit external contacts:<\/p>\n

                      \n
                    • Edit manually<\/li>\n
                    • Edit by scanning a business card<\/li>\n
                    • Edit who can view a contact<\/li>\n<\/ul>\n

                      Edit manually<\/h2>\n

                      Mobile App<\/h3>
                      \n
                        \n
                      1. Tap 'Contacts'.<\/li>\n
                      2. Tap \"\".<\/li>\n
                      3. Tap 'All' of 'External Contacts'.<\/li>\n
                      4. Tap the name of contact you want to edit.<\/li>\n
                      5. \u00a0Tap \"\".<\/li>\n
                      6. Tap 'Edit'.<\/li>\n
                      7. Edit the contact information, and tap 'Save'.<\/li>\n<\/ol>\n<\/div><\/div>

                        PC Web<\/h3>
                        \n
                          \n
                        1. Click \"\" at the top.<\/li>\n
                        2. Click 'Contacts'.<\/li>\n
                        3. In the left menu, click 'External contacts'.<\/li>\n
                        4. From 'External contacts', click 'All contacts', 'Managed Contacts',\u00a0 or the tag name of the contact you want to edit.<\/li>\n
                        5. Click the contact you want to edit.<\/li>\n
                        6. Click \"\" in the detailed view of the contact at the right.<\/li>\n
                        7. Click 'Edit'.<\/li>\n
                        8. Edit the contact information, and click 'Save'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                          Edit by scanning a business card<\/h2>\n

                          Mobile App<\/h3>
                          \n
                            \n
                          1. Tap 'Contacts'.<\/li>\n
                          2. Tap \"\".<\/li>\n
                          3. Tap 'All' of 'External Contacts'.<\/li>\n
                          4. Tap the name of contact you want to edit.<\/li>\n
                          5. \u00a0Tap \"\".<\/li>\n
                          6. Tap 'Edit'.<\/li>\n
                          7. Tap 'Scan Business Card' at the top of the external contact edit window.<\/li>\n
                          8. Scan the business card by placing it within the frame. You can select between 'AUTO' and 'MANUAL' at the top of the camera screen as a scanning method.\n
                              \n
                            • AUTO: Aligning the business card within the square automatically recognizes and scans the business card.<\/li>\n
                            • MANUAL: Align the business card within the square and then press the shutter button.<\/li>\n<\/ul>\n<\/li>\n
                            • Check the scanned image of the business card. Rescan or edit the image if necessary.<\/li>\n
                            • Tap 'Use' at the top right.<\/li>\n
                            • Check if the information on the business card is entered correctly in the screen. You will find the added information below the existing information. Edit the information if necessary. Tap 'Save' at the top right.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                              Edit who can view a contact<\/h2>\n

                              You can adjust who can view the contact to share contacts with specific members.<\/p>\n

                              Mobile App<\/h3>
                              \n
                                \n
                              1. Tap 'Contacts'.<\/li>\n
                              2. Tap \"\".<\/li>\n
                              3. Tap 'All' of 'External Contacts'.<\/li>\n
                              4. Tap the name of contact you want to edit.<\/li>\n
                              5. Tap \"\" and then 'Edit'.<\/li>\n
                              6. At the bottom, select scope to 'Visible To'.<\/li>\n
                              7. Change the scope to open to 'All' or 'Members'.\n
                                  \n
                                • All: Any member within the company can see the contact.<\/li>\n
                                • Members: You can specify which members, groups, and teams to display contacts. If you add yourself as the only member, the contact will become private.<\/li>\n<\/ul>\n<\/li>\n
                                • Tap 'Save'.<\/li>\n<\/ol>\n<\/div><\/div>

                                  PC Web<\/h3>
                                  \n
                                    \n
                                  1. Click \"\" at the top.<\/li>\n
                                  2. Click 'Contacts'.<\/li>\n
                                  3. In the left menu, click 'External contacts'.<\/li>\n
                                  4. From 'External contacts', click 'All contacts', 'Managed Contacts',\u00a0 or the tag name of the contact you want to edit.<\/li>\n
                                  5. Click the contact to edit.<\/li>\n
                                  6. Click a contact to edit. At the right, click \"\" on the contact details and then 'Edit'.<\/li>\n
                                  7. Change the scope to open to 'All' or 'Members'.\n
                                      \n
                                    • All: Any member within the company can see the contact.<\/li>\n
                                    • Members: You can specify which members, groups, and teams to display contacts. If you add yourself as the only member, the contact will become private.<\/li>\n<\/ul>\n<\/li>\n
                                    • Click 'Save'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                                      Change the external contact owner<\/h1>\n

                                      Change the external contact owner to another member.<\/p>\n

                                      The owner can set permissions to edit the contact.<\/p>\n

                                      Change the contact owner of individual contacts<\/h2>\n

                                      Change the contact owner of the individual contact to another member.<\/p>\n

                                      Mobile App<\/h3>
                                      \n
                                        \n
                                      1. Tap 'Contacts'.<\/li>\n
                                      2. Tap \"\".<\/li>\n
                                      3. Tap 'Managed Contacts' of 'External Contacts'.<\/li>\n
                                      4. Tap the name of contact you want to edit.<\/li>\n
                                      5. \u00a0Tap \"\".<\/li>\n
                                      6. Tap 'Change Owner'.<\/li>\n
                                      7. Select a new contact owner.
                                        \nIn external NAVER WORKS contact, you can set whether to add the external user to the new owner\u2019s message contact.<\/li>\n
                                      8. Tap 'Confirm'.<\/li>\n<\/ol>\n<\/div><\/div>

                                        PC Web<\/h3>
                                        \n
                                          \n
                                        1. Click \"\" at the top.<\/li>\n
                                        2. Click 'Contacts'.<\/li>\n
                                        3. In the left menu, click 'External contacts'.<\/li>\n
                                        4. Click 'Managed Contacts'.<\/li>\n
                                        5. Click the contact you want to edit.<\/li>\n
                                        6. Click \"\" in the detailed view of the contact at the right.<\/li>\n
                                        7. Click 'Change Owner'.<\/li>\n
                                        8. Select a new contact owner.
                                          \nIn external NAVER WORKS contact, you can set whether to add the external user to the new owner\u2019s message contact.<\/li>\n
                                        9. Click 'OK'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                                          Change the contact owner of multiple contacts<\/h2>\n

                                          Change the contact owner of multiple contacts at once.<\/p>\n

                                          Mobile App<\/h3>
                                          \n
                                            \n
                                          1. Tap 'Contacts'.<\/li>\n
                                          2. Tap \"\".<\/li>\n
                                          3. Tap 'Managed Contacts' of 'External Contacts'.<\/li>\n
                                          4. Long-press the contact you want to change the contact owner.<\/li>\n
                                          5. Select all contacts to change the contact owner.<\/li>\n
                                          6. Tap \"\".<\/li>\n
                                          7. Select a new contact owner.
                                            \nYou can set whether to add the external user to the new owner\u2019s message contact if external NAVER WORKS contacts are included.<\/li>\n
                                          8. Tap 'Confirm'.<\/li>\n<\/ol>\n<\/div><\/div>

                                            PC Web<\/h3>
                                            \n
                                              \n
                                            1. Click \"\" at the top.<\/li>\n
                                            2. Click 'Contacts'.<\/li>\n
                                            3. In the left menu, click 'External contacts'.<\/li>\n
                                            4. Click 'Managed Contacts'.<\/li>\n
                                            5. Select \"\" left to the name of the members to edit.<\/li>\n
                                            6. Click 'Change Owner' at the top of the screen.<\/li>\n
                                            7. Select a new contact owner.
                                              \nYou can set whether to add the external user to the new owner\u2019s message contact if external NAVER WORKS contacts are included.<\/li>\n
                                            8. Click 'OK'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                                              Merge external contacts<\/h1>\n

                                              This feature is available after applying for the Lite, Standard, or Standard Plus plan of NAVER WORKS Core.<\/div><\/div><\/p>\n

                                              You can merge multiple duplicate contacts into a single contact.<\/p>\n

                                              However, external NAVER WORKS contacts and LINE contacts cannot be merged.<\/p>\n

                                              PC Web<\/h3>
                                              \n
                                                \n
                                              1. Click \"\" at the top.<\/li>\n
                                              2. Click 'Contacts'.<\/li>\n
                                              3. In the left menu, click 'External contacts'.<\/li>\n
                                              4. In 'External contacts', click 'All contacts', 'Managed Contacts', or the tag name of the contact you want to merge.<\/li>\n
                                              5. Select \"\" left to the contact to merge.<\/li>\n
                                              6. Click 'Merge' at the top of the screen.<\/li>\n
                                              7. Select a primary contact.\n
                                                  \n
                                                • Profile photo, edit permission: Based on the primary contact settings.<\/li>\n
                                                • \n

                                                  Scope of sharing: If any of the selected contacts are public, the visibility scope will be set to public. If only contacts with member-only visibility are selected, the visibility scope will be set to the public members of all selected contacts.<\/p>\n<\/li>\n

                                                • Last\/First name: When merging external NAVER WORKS or LINE contacts with regular contacts, data from the external NAVER WORKS or LINE contacts will take priority and be saved. When merging external NAVER WORKS contacts with each other or LINE contacts with each other, the data is saved based on the primary contact.<\/li>\n
                                                • Department, phone number, email, address, birthday\/anniversary, website, messenger\/SNS, business card image, and memo: Data from the primary contact is prioritized; if missing, data from other contacts is used.<\/li>\n<\/ul>\n<\/li>\n
                                                • Click 'OK' to save changes.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                                                  Delete external contacts<\/h1>\n

                                                  You can delete external contacts.<\/p>\n

                                                  Mobile App<\/h3>
                                                  \n
                                                    \n
                                                  1. Tap 'Contacts'.<\/li>\n
                                                  2. Tap \"\".<\/li>\n
                                                  3. Tap 'All' of 'External Contacts'.<\/li>\n
                                                  4. Tap the name of contact you want to delete.<\/li>\n
                                                  5. \u00a0Tap \"\".<\/li>\n
                                                  6. Tap 'Delete' to delete the contact. Please note that you cannot delete the contacts of external members who are currently in a message room with other members.<\/li>\n<\/ol>\n<\/div><\/div>

                                                    PC Web<\/h3>
                                                    \n
                                                      \n
                                                    1. Click \"\" at the top.<\/li>\n
                                                    2. Click 'Contacts'.<\/li>\n
                                                    3. In the left menu, click 'External contacts'.<\/li>\n
                                                    4. From 'External contacts', click 'All contacts', 'Managed Contacts',\u00a0 or the tag name of the contact you want to delete.<\/li>\n
                                                    5. Click the contact you want to delete.<\/li>\n
                                                    6. Click \"\" in the detailed view of the contact at the right.<\/li>\n
                                                    7. Click 'Delete' to delete the contacts.\u00a0Please note that you cannot delete the contacts of external members who are currently in a message room with other members.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                                                      Permanently delete a contact<\/h1>\n

                                                      You can permanently delete external contacts.<\/p>\n

                                                      Mobile App<\/h3>
                                                      \n
                                                        \n
                                                      1. Tap 'Contacts'.<\/li>\n
                                                      2. Tap \"\".<\/li>\n
                                                      3. Tap 'Trash' of 'External Contacts'.<\/li>\n
                                                      4. Tap the name of the contact you want to permanently delete.<\/li>\n
                                                      5. \u00a0Tap \"\".<\/li>\n
                                                      6. Tap 'Delete' to delete the contact permanently.<\/li>\n<\/ol>\n<\/div><\/div>

                                                        PC Web<\/h3>
                                                        \n
                                                          \n
                                                        1. Click \"\" at the top.<\/li>\n
                                                        2. Click 'Contacts'.<\/li>\n
                                                        3. In the left menu, click 'External contacts'.<\/li>\n
                                                        4. Click 'Trash'.<\/li>\n
                                                        5. Select \"\" at the left of the contact you want to permanently delete, and click 'Delete Permanently' at the top.<\/li>\n
                                                        6. Click 'OK' to permanently delete the contact.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                                                          Restore a deleted contact<\/h1>\n

                                                          You can also restore deleted external contacts.<\/p>\n

                                                          Mobile App<\/h3>
                                                          \n
                                                            \n
                                                          1. Tap 'Contacts'.<\/li>\n
                                                          2. Tap \"\".<\/li>\n
                                                          3. Tap 'Trash' of 'External Contacts'.<\/li>\n
                                                          4. Tap the name of contact you want to restore.<\/li>\n
                                                          5. \u00a0Tap \"\".<\/li>\n
                                                          6. Tap 'Restore' to restore the contacts.<\/li>\n<\/ol>\n<\/div><\/div>

                                                            PC Web<\/h3>
                                                            \n
                                                              \n
                                                            1. Click \"\" at the top.<\/li>\n
                                                            2. Click 'Contacts'.<\/li>\n
                                                            3. In the left menu, click 'External contacts'.<\/li>\n
                                                            4. Click 'Trash'.<\/li>\n
                                                            5. Select \"\" at the left of the contact you want to restore, and click 'Restore'.<\/li>\n
                                                            6. Click 'OK' to restore the contact.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                                                              Check contact revision history<\/h1>\n

                                                              Members who manage contacts together can check the revision history of their contacts.
                                                              \nYou can check the revision history for the last 60 days, and the initial contact details are always available.<\/p>\n

                                                              The criteria for which contact revision history is provided are as follows.<\/p>\n

                                                                \n
                                                              • Registered the contact<\/li>\n
                                                              • Edited the contact<\/li>\n
                                                              • Merge Contacts<\/li>\n
                                                              • Deleted the contact<\/li>\n
                                                              • Restored the contact<\/li>\n
                                                              • Change Owner<\/li>\n<\/ul>\n

                                                                Mobile App<\/h3>
                                                                \n
                                                                  \n
                                                                1. Tap 'Contacts'.<\/li>\n
                                                                2. Tap \"\".<\/li>\n
                                                                3. Tap 'All' of 'External Contacts'.<\/li>\n
                                                                4. Tap the name of the contact to view revision history.<\/li>\n
                                                                5. Tap 'Last Update' at the bottom of the contact details.<\/li>\n<\/ol>\n<\/div><\/div>

                                                                  PC Web<\/h3>
                                                                  \n
                                                                    \n
                                                                  1. Click \"\" at the top.<\/li>\n
                                                                  2. Click 'Contacts'.<\/li>\n
                                                                  3. In the left menu, click 'External contacts'.<\/li>\n
                                                                  4. From 'External contacts', click 'All contacts'.<\/li>\n
                                                                  5. Click the name of the contact to view revision history.<\/li>\n
                                                                  6. Check 'Updated by' at the bottom of the contact details. If you would like to see the full revision history, click 'More'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n","protected":false},"featured_media":0,"parent":54254,"menu_order":2,"template":"","yoast_head":"\nAdd, edit, or delete external contacts - NAVER WORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.worksmobile.com\/en\/use-guides\/contacts\/external-contacts\/add-edit-delete\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Add, edit, or delete external contacts - NAVER WORKS\" \/>\n<meta property=\"og:description\" content=\"Add contacts to share and manage with your company members. 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