\nThe external group is used to collaborate with NAVER WORKS users from other companies.<\/p>\n
External groups can use messages and message room features (Note, Event, Task, Folder) on a group basis.<\/p>\n
The member who creates the group becomes the Group Master. The Group Master can change the group setting and manage group members.<\/p>\n
The available shared storage<\/a> of the domain that created the external group will decrease according to the exact amount used by the external group.<\/p>\n However, you cannot create external groups with LINE users.\u00a0You can collaborate with LINE users<\/a> in General Message Room.<\/p>\n The following are the ways to create an external group.<\/p>\n To create an external group, all members must have permission to chat with external users. Members without this permission will be automatically removed from the group.<\/p>\n Before creating an external group, the Group Master must first add the external NAVER WORKS users to Contacts.<\/p>\n You can create an external group with NAVER WORKS users from other companies in Contacts.<\/p>\n Group members can be added or deleted via the bottom guide banner that will display after the group has been added, or via the More button at the top of the Group Details screen.<\/p>\n<\/div><\/div> After adding a group, you can select one of 'Add Members to This Group', 'View Group Details', or 'Create New Group' to proceed with subsequent tasks.<\/p>\n You can convert a message room with multiple members, including NAVER WORKS users from other companies, to an external group. However, please note that you cannot convert the external group back to the general message room.<\/p>\n After adding a group, you can select one of 'Add Members to This Group', 'View Group Details', or 'Create New Group' to proceed with subsequent tasks.<\/p>\n If the administrator allowed the Group Master to change the group settings<\/a>, the Group Master of an external group can edit the basic information and change settings for group features.<\/p>\n Also, the Group Master for an external group can manage the group members, such as adding or deleting them.<\/p>\n The Group Master of an external group can change the following information and feature settings.<\/p>\n You can create an external group to collaborate more closely with your partners. Group Master of external group can delete the external groups in the group setting.<\/p>\n Deleting a group deletes all data stored in the group\u2019s Message, Note, Event, and Folder, and cannot be restored.<\/p>\n When you delete an external group, related data will be deleted from the companies of all group members at the same time.<\/p>\n External group members cannot leave an External Group Message Room by themselves.<\/p>\n The Group Master must remove the member from the group for a member to leave the Group Message Room.<\/p>\n A member who has left cannot enter the Group Message Room. However, the posts and photos that have already been posted by that member remain in the Group Message Room.<\/p>\nCreate an external group<\/h1>\n
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Create an external group in Contacts<\/h2>\n
Mobile App<\/h3>
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![\"\"](\"\/wp-content\/uploads\/2024\/02\/icon_plus.png\"){kind=icon}
.<\/li>\n
\nYou can enter up to 100 characters for the group name and 300 characters for the group description. All external groups are set as private by default and will not be exposed to users other than the group members in their list of all groups, search results, and autocomplete.<\/li>\n![\"\"](\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/05\/ic16_MemberAdd.png\")
icon and select the member to add as the Group Master. When the 'Automatically add the Master as a group member' option is selected, the Group Master is also added as a group member.\u00a0However, you can only select members who have permission to chat with external users.<\/li>\nPC Web<\/h3>
\n
![\"\"](\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/04\/ic20_viewtype_thumbnail_767676.png\")
at the top.<\/li>\n
\nYou can enter up to 100 characters for the group name and 300 characters for the group description. All external groups are set as private by default and will not be exposed to users other than the group members in their list of all groups, search results, and autocomplete.<\/li>\n\n
Convert a General Message Room to an external group<\/h2>\n
Mobile App<\/h3>
\n
![\"\"](\"\/wp-content\/uploads\/2024\/05\/common_24_menu_line.png\")
.<\/li>\n
\nYou can enter up to 100 characters for the group name and 300 characters for the group description. All external groups are set as private by default and will not be exposed to users other than the group members in their list of all groups, search results, and autocomplete.<\/li>\nPC Web<\/h3>
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at the top.<\/li>\n![\"\"](\"\/wp-content\/uploads\/2024\/04\/pc-icon-dotdotdot.png\"){kind=icon}
at the top right, and click 'Create group'.<\/li>\n
\nYou can enter up to 100 characters for the group name and 300 characters for the group description. All external groups are set as private by default and will not be exposed to users other than the group members in their list of all groups, search results, and autocomplete.<\/li>\n\n
Change external group settings and manage members<\/h1>\n
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Invite a member to an external group<\/h1>\n
\nIf your partners are already using NAVER WORKS, they can join immediately.
\nEven if they are not using NAVER WORKS yet, they can easily create a domain and start using the service.<\/p>\nShare an invitation link to a partner<\/h2>\n
Mobile App<\/h3>
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.<\/li>\n![\"\"](\"\/wp-content\/uploads\/2024\/05\/common_24_logoworks_fill_serviceicon.png\")
on the left of the group name.<\/li>\n![\"\"](\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2024\/05\/common_24_more_line.png\")
at the top right.<\/li>\nPC Web<\/h3>
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at the top.<\/li>\n on the left of the group name.<\/li>\n![\"\"](\"https:\/\/gsaas-help.pstatic.net\/wp-content\/uploads\/2019\/06\/ic12_new_window_gray800-1.png\")
at the top right in Group details.<\/li>\nJoin an invited external group<\/h2>\n
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Delete an external group<\/h1>\n
Leave an external group<\/h1>\n