{"id":54320,"date":"2018-05-27T09:34:06","date_gmt":"2018-05-27T00:34:06","guid":{"rendered":"\/en\/message-auto-response\/"},"modified":"2024-11-13T20:42:19","modified_gmt":"2024-11-13T11:42:19","slug":"message-auto-response","status":"publish","type":"use-guides","link":"https:\/\/help.worksmobile.com\/en\/use-guides\/message\/settings\/general\/message-setting\/message-auto-response\/","title":{"rendered":"Automatic replies to external messages"},"content":{"rendered":"

If you receive messages during specific days and times, you can automatically send pre-set replies about your availability or out-of-office status.<\/p>\n

You can also use the automatic reply feature on public holidays to send responses throughout the day.<\/p>\n

Set different times and message content for internal and external contacts.<\/p>\n

Note that automatic replies are only sent for messages received in 1:1 message rooms.<\/p>\n

Automatic replies to internal communications<\/h1>\n

Set up automatic replies for 1:1 messages from company members.<\/p>\n

Set up automatic replies for messages from company members<\/h2>\n

Mobile App<\/h3>
\n
    \n
  1. Tap 'Home' at the bottom.<\/li>\n
  2. Tap\u00a0\"\" at the top right.<\/li>\n
  3. Tap 'Auto-Reply'.<\/li>\n
  4. Tap 'Auto-Reply to Internal Messages'.<\/li>\n
  5. Enable 'Auto-Reply to Internal Messages'.<\/li>\n
  6. Set the automatic reply schedule and compose the reply content.\n
      \n
    1. Tap 'Add Hours' at the bottom of the auto-response time menu to set the days and times for automatic message sending. When 'All-Day' is enabled, messages will be sent automatically 24 hours a day on the selected days.<\/li>\n
    2. Select whether to enable 'Auto-Reply on Holidays'. When 'Auto-Reply on Holidays' is enabled, messages will be sent automatically 24 hours on holidays, regardless of the auto-response time.<\/li>\n
    3. Enter the content to be sent as a message in 'Auto-Reply Message'.<\/li>\n<\/ol>\n<\/li>\n
    4. Tap 'Save' to save the time you set and what you wrote.<\/li>\n<\/ol>\n<\/div><\/div>

      PC Web<\/h3>
      \n
        \n
      1. Click \"\" at the top.<\/li>\n
      2. Click 'Message'.<\/li>\n
      3. Click \"\" at the top right.<\/li>\n
      4. Click \"\" at the right of 'Auto-Reply to Internal Messages'.<\/li>\n
      5. Enable 'Auto-Reply to Internal Messages'.<\/li>\n
      6. Add an automatic reply time by clicking 'Add Hours' right to the automatic time reply menu.\n
          \n
        1. Set the days and times that messages will be sent automatically. If you enable 'All-day', messages will be sent automatically for 24 hours on the selected days of the week.<\/li>\n
        2. Click 'Save' to save changes.<\/li>\n<\/ol>\n<\/li>\n
        3. Select whether to enable 'Auto-Reply on Holidays'. When 'Auto-Reply on Holidays' is enabled, messages will be sent automatically 24 hours on holidays, regardless of the auto-response time.<\/li>\n
        4. Enter the message for the automatic reply.<\/li>\n
        5. Click 'Save' at the bottom.<\/li>\n<\/ol>\n<\/div><\/div>

          PC App<\/h3>
          \n
            \n
          1. Click \"\" at the bottom left.<\/li>\n
          2. Click 'Settings'.<\/li>\n
          3. Click the 'Message' tab.<\/li>\n
          4. Select 'Auto-reply to internal messages'.<\/li>\n
          5. Click 'Add Hours' at the bottom of the auto-reply time menu to add the hours when the automatic reply will be sent.\n
              \n
            1. Set the day and time that the message will be sent automatically. If you click 'All-day', the message will be sent automatically for 24 hours on the selected day of the week.<\/li>\n
            2. Click 'OK' to save changes.<\/li>\n<\/ol>\n<\/li>\n
            3. Select whether to enable 'Auto-reply on holidays'. When 'Auto-reply on holidays' is enabled, messages will be sent automatically 24 hours on holidays, regardless of the auto-response time.<\/li>\n
            4. Enter the message for the automatic reply.<\/li>\n
            5. Click 'Apply' at the bottom.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

              Change the automatic reply time for messages within company<\/h2>\n

              Mobile App<\/h3>
              \n
                \n
              1. Tap 'Home' at the bottom.<\/li>\n
              2. Tap\u00a0\"\" at the top right.<\/li>\n
              3. Tap 'Auto-Reply'.<\/li>\n
              4. Tap 'Auto-Reply to Internal Messages'.<\/li>\n
              5. Tap \"\" right to the automatic reply time that you have set.<\/li>\n
              6. Tap 'Edit'.<\/li>\n
              7. Change the day and time.<\/li>\n
              8. Tap 'Save' to save the changes.<\/li>\n<\/ol>\n<\/div><\/div>

                PC Web<\/h3>
                \n
                  \n
                1. Click \"\" at the top.<\/li>\n
                2. Click 'Message'.<\/li>\n
                3. Click \"\" at the top right.<\/li>\n
                4. Click \"\" right to 'Auto-Reply to Internal Messages'.<\/li>\n
                5. Click 'Edit' right to the automatic reply time that you have set.<\/li>\n
                6. Change the day and time in the 'Auto-Reply Time' window.<\/li>\n
                7. Click 'Save'.<\/li>\n<\/ol>\n<\/div><\/div>

                  PC App<\/h3>
                  \n
                    \n
                  1. Click \"\" at the bottom left.<\/li>\n
                  2. Click 'Settings'.<\/li>\n
                  3. Click the 'Message' tab.<\/li>\n
                  4. Click 'Edit' right to the automatic reply time that you have set.<\/li>\n
                  5. Change the day and time in the 'Auto-Reply Time' window.<\/li>\n
                  6. Click 'OK'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                    Delete the time slot for automatic replies to internal company messages<\/h2>\n

                    You must have at least one time slot set for automatic replies. The last remaining time slot cannot be deleted.<\/p>\n

                    Mobile App<\/h3>
                    \n
                      \n
                    1. Tap 'Home' at the bottom.<\/li>\n
                    2. Tap\u00a0\"\" at the top right.<\/li>\n
                    3. Tap 'Auto-Reply'.<\/li>\n
                    4. Tap 'Auto-Reply to Internal Messages'.<\/li>\n
                    5. Tap \"\" right to the automatic reply time that you have set.<\/li>\n
                    6. Tap 'Delete'.<\/li>\n
                    7. Tap 'Save' to save the changes.<\/li>\n<\/ol>\n<\/div><\/div>

                      PC Web<\/h3>
                      \n
                        \n
                      1. Click \"\" at the top.<\/li>\n
                      2. Click 'Message'.<\/li>\n
                      3. Click \"\" at the top right.<\/li>\n
                      4. Click \"\" right to 'Auto-Reply to Internal Messages'.<\/li>\n
                      5. Click 'Delete' right to the automatic reply time that you have set.<\/li>\n<\/ol>\n<\/div><\/div>

                        PC App<\/h3>
                        \n
                          \n
                        1. Click \"\" at the bottom left.<\/li>\n
                        2. Click 'Settings'.<\/li>\n
                        3. Click the 'Message' tab.<\/li>\n
                        4. Click 'Delete' right to the automatic reply time that you have set.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                          Disable automatic replies for internal company messages<\/h1>\n

                          If you disable the automatic reply, the set message will no longer be sent automatically.<\/p>\n

                          Mobile App<\/h3>
                          \n
                            \n
                          1. Tap 'Home' at the bottom.<\/li>\n
                          2. Tap\u00a0\"\" at the top right.<\/li>\n
                          3. Tap 'Auto-Reply'.<\/li>\n
                          4. Disable 'Auto-Reply to Internal Messages'.<\/li>\n
                          5. \u00a0Tap 'Save' to save the changes.<\/li>\n<\/ol>\n<\/div><\/div>

                            PC Web<\/h3>
                            \n
                              \n
                            1. Click \"\" at the top.<\/li>\n
                            2. Click 'Message'.<\/li>\n
                            3. Click \"\" at the top right.<\/li>\n
                            4. Click \"\" right to 'Auto-Reply to Internal Messages'.<\/li>\n
                            5. Disable 'Auto-Reply to Internal Messages'.<\/li>\n<\/ol>\n<\/div><\/div>

                              PC App<\/h3>
                              \n
                                \n
                              1. Click \"\" at the bottom left.<\/li>\n
                              2. Click 'Settings'.<\/li>\n
                              3. Click the 'Message' tab.<\/li>\n
                              4. Disable 'Auto-reply to internal messages'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                                Automatic replies to external messages<\/h1>\n

                                Set up automatic reply messages to be sent when you receive 1:1 messages from LINE or NAVER WORKS users outside your company.<\/p>\n

                                Set up an automatic reply to external messages<\/h2>\n

                                Mobile App<\/h3>
                                \n
                                  \n
                                1. Tap 'Home' at the bottom.<\/li>\n
                                2. Tap\u00a0\"\" at the top right.<\/li>\n
                                3. Tap 'Auto-Reply'.<\/li>\n
                                4. Tap 'Auto-Reply to External Messages'.<\/li>\n
                                5. Enable 'Auto-Reply to External Messages'.<\/li>\n
                                6. Set the automatic reply schedule and compose the reply content.\n
                                    \n
                                  1. Tap 'Add Hours' at the bottom of the auto-response time menu to set the days and times for automatic message sending. When 'All-Day' is enabled, messages will be sent automatically 24 hours a day on the selected days.<\/li>\n
                                  2. Select whether to enable 'Auto-Reply on Holidays'. When 'Auto-Reply on Holidays' is enabled, messages will be sent automatically 24 hours on holidays, regardless of the auto-response time.<\/li>\n
                                  3. Enter the content to be sent as a message in 'Auto-Reply Message'.<\/li>\n<\/ol>\n<\/li>\n
                                  4. Tap 'Save' to save the time you set and what you wrote.<\/li>\n<\/ol>\n<\/div><\/div>

                                    PC Web<\/h3>
                                    \n
                                      \n
                                    1. Click \"\" at the top.<\/li>\n
                                    2. Click 'Message'.<\/li>\n
                                    3. Click \"\" at the top right.<\/li>\n
                                    4. Click \"\" at the right of 'Auto-Reply to External Messages'.<\/li>\n
                                    5. Enable 'Auto-Reply to External Messages'.<\/li>\n
                                    6. Add an automatic reply time by clicking 'Add Hours' right to the automatic time reply menu.\n
                                        \n
                                      1. Set the days and times that messages will be sent automatically. If you enable 'All-day', messages will be sent automatically for 24 hours on the selected days of the week.<\/li>\n
                                      2. Click 'Save' to save changes.<\/li>\n<\/ol>\n<\/li>\n
                                      3. Select whether to enable 'Auto-Reply on Holidays'. When 'Auto-Reply on Holidays' is enabled, messages will be sent automatically 24 hours on holidays, regardless of the auto-response time.<\/li>\n
                                      4. Enter the message for the automatic reply.<\/li>\n
                                      5. Click 'Save' at the bottom.<\/li>\n<\/ol>\n<\/div><\/div>

                                        PC App<\/h3>
                                        \n
                                          \n
                                        1. Click \"\" at the bottom left.<\/li>\n
                                        2. Click 'Settings'.<\/li>\n
                                        3. Click the 'Message' tab.<\/li>\n
                                        4. Select 'Auto-reply to external messages'.<\/li>\n
                                        5. Click 'Add Hours' at the bottom of the auto-reply time menu to add the hours when the automatic reply will be sent.\n
                                            \n
                                          1. Set the day and time that the message will be sent automatically. If you click 'All-day', the message will be sent automatically for 24 hours on the selected day of the week.<\/li>\n
                                          2. Click 'OK' to save changes.<\/li>\n<\/ol>\n<\/li>\n
                                          3. Select whether to enable 'Auto-reply on holidays'. When 'Auto-reply on holidays' is enabled, messages will be sent automatically 24 hours on holidays, regardless of the auto-response time.<\/li>\n
                                          4. Enter the message for the automatic reply.<\/li>\n
                                          5. Click 'Apply' at the bottom.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                                            Change the automatic reply time for external messages<\/h2>\n

                                            Mobile App<\/h3>
                                            \n
                                              \n
                                            1. Tap 'Home' at the bottom.<\/li>\n
                                            2. Tap\u00a0\"\" at the top right.<\/li>\n
                                            3. Tap 'Auto-Reply'.<\/li>\n
                                            4. Tap 'Auto-Reply to External Messages'.<\/li>\n
                                            5. Tap \"\" right to the automatic reply time that you have set.<\/li>\n
                                            6. Tap 'Edit'.<\/li>\n
                                            7. Change the day and time.<\/li>\n
                                            8. \u00a0Tap 'Save' to save the changes.<\/li>\n<\/ol>\n<\/div><\/div>

                                              PC Web<\/h3>
                                              \n
                                                \n
                                              1. Click \"\" at the top.<\/li>\n
                                              2. Click 'Message'.<\/li>\n
                                              3. Click \"\" at the top right.<\/li>\n
                                              4. Click \"\" at the right of 'Auto-Reply to External Messages'.<\/li>\n
                                              5. Click 'Edit' right to the automatic reply time that you have set.<\/li>\n
                                              6. Change the day and time in the 'Auto-Reply Time' window.<\/li>\n
                                              7. Click 'Save'.<\/li>\n<\/ol>\n<\/div><\/div>

                                                PC App<\/h3>
                                                \n
                                                  \n
                                                1. Click \"\" at the bottom left.<\/li>\n
                                                2. Click 'Settings'.<\/li>\n
                                                3. Click the 'Message' tab.<\/li>\n
                                                4. Click 'Edit' right to the automatic reply time that you have set.<\/li>\n
                                                5. Change the day and time in the 'Auto-Reply Time' window.<\/li>\n
                                                6. Click 'OK'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                                                  Delete time slot for the automatic reply<\/h2>\n

                                                  There must be at least 1 automatic reply time slot set. The last remaining time slot cannot be deleted.<\/p>\n

                                                  Mobile App<\/h3>
                                                  \n
                                                    \n
                                                  1. Tap 'Home' at the bottom.<\/li>\n
                                                  2. Tap\u00a0\"\" at the top right.<\/li>\n
                                                  3. Tap 'Auto-Reply'.<\/li>\n
                                                  4. Tap 'Auto-Reply to External Messages'.<\/li>\n
                                                  5. Tap \"\" right to the automatic reply time that you have set.<\/li>\n
                                                  6. Tap 'Delete'.<\/li>\n
                                                  7. Tap 'Save' to save the changes.<\/li>\n<\/ol>\n<\/div><\/div>

                                                    PC Web<\/h3>
                                                    \n
                                                      \n
                                                    1. Click \"\" at the top.<\/li>\n
                                                    2. Click 'Message'.<\/li>\n
                                                    3. Click \"\" at the top right.<\/li>\n
                                                    4. Click \"\" right to 'Auto-Reply to External Messages'.<\/li>\n
                                                    5. Click 'Delete' right to the automatic reply time that you have set.<\/li>\n<\/ol>\n<\/div><\/div>

                                                      PC App<\/h3>
                                                      \n
                                                        \n
                                                      1. Click \"\" at the bottom left.<\/li>\n
                                                      2. Click 'Settings'.<\/li>\n
                                                      3. Click the 'Message' tab.<\/li>\n
                                                      4. Click 'Delete' right to the automatic reply time that you have set.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

                                                        Disable automatic replies to messages from external contacts<\/h1>\n

                                                        If you disable the automatic reply, the set message will no longer be sent automatically.<\/p>\n

                                                        Mobile App<\/h3>
                                                        \n
                                                          \n
                                                        1. Tap 'Home' at the bottom.<\/li>\n
                                                        2. Tap\u00a0\"\" at the top right.<\/li>\n
                                                        3. Tap 'Auto-Reply'.<\/li>\n
                                                        4. Tap 'Auto-Reply to External Messages'.<\/li>\n
                                                        5. Disable 'Auto-Reply to External Messages'.<\/li>\n
                                                        6. Tap 'Save' to save the changes.<\/li>\n<\/ol>\n<\/div><\/div>

                                                          PC Web<\/h3>
                                                          \n
                                                            \n
                                                          1. Click \"\" at the top.<\/li>\n
                                                          2. Click 'Message'.<\/li>\n
                                                          3. Click \"\" at the top right.<\/li>\n
                                                          4. Click \"\" at the right of 'Auto-Reply to External Messages'.<\/li>\n
                                                          5. Disable 'Auto-Reply to External Messages'.<\/li>\n<\/ol>\n<\/div><\/div>

                                                            PC App<\/h3>
                                                            \n
                                                              \n
                                                            1. Click \"\" at the bottom left.<\/li>\n
                                                            2. Click 'Settings'.<\/li>\n
                                                            3. Click the 'Message' tab.<\/li>\n
                                                            4. Disable 'Auto-reply to external messages'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n","protected":false},"featured_media":0,"parent":53799,"menu_order":5,"template":"","yoast_head":"\nAutomatic replies to external messages - NAVER WORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.worksmobile.com\/en\/use-guides\/message\/settings\/general\/message-setting\/message-auto-response\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatic replies to external messages - NAVER WORKS\" \/>\n<meta property=\"og:description\" content=\"If you receive messages during specific days and times, you can automatically send pre-set replies about your availability or out-of-office status. You can also use the automatic reply feature on public holidays to send responses throughout the day. Set different times and message content for internal and external contacts. 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