{"id":78032,"date":"2022-03-18T11:28:07","date_gmt":"2022-03-18T02:28:07","guid":{"rendered":"\/en\/message\/message-guide\/check-message\/download-photos-videos-and-files\/"},"modified":"2026-03-18T11:23:53","modified_gmt":"2026-03-18T02:23:53","slug":"download-photo-video-file","status":"publish","type":"use-guides","link":"https:\/\/help.worksmobile.com\/en\/use-guides\/message\/check-message\/download-photo-video-file\/","title":{"rendered":"Download photos, videos, and files"},"content":{"rendered":"<p><div class=\"green lw_tip\"><div class=\"lw_tip_content\">This feature is available after applying for NAVER WORKS Core.<\/div><\/div><br \/>\nYou can download photos, videos, and files sent and received in the message room to your device.<\/p>\n<h1>Download a photo<\/h1>\n<p>You can download a photo to your device or Drive within the retention period.<\/p>\n<div class=\"lwtabs\"><div class=\"lwtabs_item \"><h3 class=\"lwtab_title \">Mobile App<\/h3><div class=\"lwtab_content\">\n<ol>\n<li>Tap the photo you want to download from the message room.<\/li>\n<li>\u00a0Tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4907\" src=\"\/wp-content\/uploads\/2024\/05\/common_24_save_line.png\" alt=\"\" width=\"20\" height=\"20\" \/>.\n<ul>\n<li>For the bundled photos, you can select whether to download only the photo you are currently viewing or the entire set.<\/li>\n<\/ul>\n<\/li>\n<li>Select where you want to save the photo. Some options may not appear depending on the plan you are subscribed to.\n<ul>\n<li>Save on Device<\/li>\n<li>Save to Folder\/Save to Drive: Save to a folder or drive in the same message room<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><div class=\"lwtabs_item \"><h3 class=\"lwtab_title \">PC Web<\/h3><div class=\"lwtab_content\">\n<ol>\n<li>Click <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-164344\" src=\"https:\/\/help.worksmobile.com\/\/wp-content\/uploads\/2024\/04\/ic20_viewtype_thumbnail_767676.png\" alt=\"\" width=\"20\" height=\"20\" \/> at the top.<\/li>\n<li>Click 'Message'.<\/li>\n<li>Click the message room from which you want to download a photo.<\/li>\n<li>Click 'Save' at the bottom of the photo.\n<ul>\n<li>For the bundled photo, the entire set will be downloaded.<\/li>\n<\/ul>\n<\/li>\n<li>Select where you want to save the photo. Some options may not appear depending on the user environment.\n<ul>\n<li>Save to PC: Save in the computer<\/li>\n<li>Save to Folder\/Save to Drive: Save to a folder or drive in the same message room<\/li>\n<li>Send to Note: Send as a new post or as a reply to an existing post in Note of the message room.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><div class=\"lwtabs_item \"><h3 class=\"lwtab_title \">PC App<\/h3><div class=\"lwtab_content\">\n<ol>\n<li>Click <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29323\" src=\"\/wp-content\/uploads\/2024\/04\/icon-message-pc-web-board-button.png\" alt=\"\" width=\"20\" height=\"20\" \/> at the top left of the screen.<\/li>\n<li>Click the message room from which you want to download a photo.<\/li>\n<li>Click\u00a0'Save', 'Save to Drive', or 'Save to Folder' at the bottom of the photo.<\/li>\n<li>Click 'Save' to select a location and enter a file name to save the photo. Click 'Save to Drive' or 'Save to Folder' to select a location to save the photo.\n<ul>\n<li>For the bundled photo, the entire set will be downloaded.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<h2>Download a photo after editing<\/h2>\n<p><a href=\"\/en\/admin-guides\/security\/file-security\/\">If the 'Mobile app file download' function is allowed in Admin<\/a>, you can edit photos before downloading them.<\/p>\n<div class=\"lwtabs\"><div class=\"lwtabs_item \"><h3 class=\"lwtab_title \">Mobile App<\/h3><div class=\"lwtab_content\">\n<ol>\n<li>Tap the photo you want to edit.<\/li>\n<li>Tap 'Edit'.<\/li>\n<li>You can edit the photo using the tools below. Tap 'Apply' after editing.<br \/>\n<table>\n<tbody>\n<tr>\n<td><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19428 aligncenter\" src=\"\/wp-content\/uploads\/2024\/04\/icon-n-act_com_rotate-1.png\" alt=\"\" width=\"40\" height=\"40\" \/><\/td>\n<td>Rotate<\/td>\n<\/tr>\n<tr>\n<td><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19426 aligncenter\" src=\"\/wp-content\/uploads\/2024\/04\/icon-n-act_com_crop-2.png\" alt=\"\" width=\"40\" height=\"40\" \/><\/td>\n<td>Crop<\/td>\n<\/tr>\n<tr>\n<td><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19424 aligncenter\" src=\"\/wp-content\/uploads\/2024\/04\/icon-n-act_com_pen-1.png\" alt=\"\" width=\"40\" height=\"40\" \/><\/td>\n<td>Draw<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>If you want to revert your photo back to the original, tap 'Back to Original'.<\/li>\n<li>Tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4907\" src=\"\/wp-content\/uploads\/2024\/05\/common_24_save_line.png\" alt=\"\" width=\"20\" height=\"20\" \/> to save the photo.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<h1>Download a video<\/h1>\n<div class=\"lwtabs\"><div class=\"lwtabs_item \"><h3 class=\"lwtab_title \">Mobile App<\/h3><div class=\"lwtab_content\">\n<ol>\n<li>Tap the video you want to download.<\/li>\n<li>Tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4907\" src=\"\/wp-content\/uploads\/2024\/05\/common_24_save_line.png\" alt=\"\" width=\"20\" height=\"20\" \/>.<\/li>\n<li>Select where you want to save the photo. Some options may not appear depending on the user environment.\n<ul>\n<li>Save on Device<\/li>\n<li>Save to Folder\/Save to Drive: Save to a folder or drive in the same message room<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><div class=\"lwtabs_item \"><h3 class=\"lwtab_title \">PC Web<\/h3><div class=\"lwtab_content\">\n<ol>\n<li>Click <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-164344\" src=\"https:\/\/help.worksmobile.com\/\/wp-content\/uploads\/2024\/04\/ic20_viewtype_thumbnail_767676.png\" alt=\"\" width=\"20\" height=\"20\" \/> at the top.<\/li>\n<li>Click 'Message'.<\/li>\n<li>Click the message room from which you want to download a video.<\/li>\n<li>Click 'Save' at the bottom of the video.<\/li>\n<li>Select where you want to save the photo. Some options may not appear depending on the user environment.\n<ul>\n<li>Save to PC: Save in the computer.<\/li>\n<li>Save to Folder\/Save to Drive: Save to a folder or drive in the same message room<\/li>\n<li>Send to Note: Send as a new post or as a reply to an existing post in Note of the message room.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><div class=\"lwtabs_item \"><h3 class=\"lwtab_title \">PC App<\/h3><div class=\"lwtab_content\">\n<ol>\n<li>Click <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29323\" src=\"\/wp-content\/uploads\/2024\/04\/icon-message-pc-web-board-button.png\" alt=\"\" width=\"20\" height=\"20\" \/> at the top left of the screen.<\/li>\n<li>Click the message room from which you want to download a video.<\/li>\n<li>Click 'Save', 'Save to Drive', or 'Save to Folder' at the bottom of the video.<\/li>\n<li>Click 'Save' to select a location and enter a file name to save the video. Click 'Save to Drive' or 'Save to Folder' to select a location to save the video.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<h1>Download a file<\/h1>\n<p>You can save a file in your device or Drive within the storage period.<\/p>\n<div class=\"lwtabs\"><div class=\"lwtabs_item \"><h3 class=\"lwtab_title \">Mobile App<\/h3><div class=\"lwtab_content\">\n<h3>Download to Folder\/Drive<\/h3>\n<ol>\n<li>Long-press the file you want to download from the message room.<\/li>\n<li>Tap 'Folder' or 'Drive' to select a location to save the file.<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<h3>Download a file to iOS device<\/h3>\n<p>Files can only be downloaded to devices on iOS 11 and later. Due to the nature of iOS 11 and earlier devices, files cannot be saved to the device.<\/p>\n<p>However, when a file is tapped, the mobile <a href=\"\/en\/use-guides\/general\/docviewer\/\">Document Viewer<\/a> opens depending on the <a href=\"\/en\/admin-guides\/security\/file-security\/\">administrator's settings<\/a>, and downloads may be restricted.<\/p>\n<ol>\n<li>Tap the attachment to download in the message room.<\/li>\n<li>Tap 'Open File'.<\/li>\n<li>Tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-61511\" src=\"https:\/\/help.worksmobile.com\/\/wp-content\/uploads\/2024\/04\/icon-n-act_com_share.png\" alt=\"\" width=\"15\" height=\"20\" \/> at the top right.<\/li>\n<li>Tap 'Save to file' to save.<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<h3>Download a file on Android devices<\/h3>\n<p>When you open a file on an Android device, the file is automatically saved on the device.<\/p>\n<p>However, when a file is tapped, the mobile <a href=\"\/en\/use-guides\/general\/docviewer\/\">Document Viewer<\/a> opens depending on the <a href=\"\/en\/admin-guides\/security\/file-security\/\">administrator's settings<\/a>, and downloads may be restricted.<\/p>\n<\/div><\/div><div class=\"lwtabs_item \"><h3 class=\"lwtab_title \">PC Web<\/h3><div class=\"lwtab_content\">\n<ol>\n<li>Click <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-164344\" src=\"https:\/\/help.worksmobile.com\/\/wp-content\/uploads\/2024\/04\/ic20_viewtype_thumbnail_767676.png\" alt=\"\" width=\"20\" height=\"20\" \/> at the top.<\/li>\n<li>Click 'Message'.<\/li>\n<li>Click the message room from which you want to download a file.<\/li>\n<li>Click 'Save' at the bottom of the file.<\/li>\n<li>Select where you want to save the photo. Some options may not appear depending on the user environment.\n<ul>\n<li>Save to PC: Save in the computer.<del><\/del><\/li>\n<li>Save to Folder\/Save to Drive: Save to a folder or drive in the same message room<\/li>\n<li>Send to Note: Send as a new post or as a reply to an existing post in Note of the message room.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><div class=\"lwtabs_item \"><h3 class=\"lwtab_title \">PC App<\/h3><div class=\"lwtab_content\">\n<ol>\n<li>Click <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29323\" src=\"\/wp-content\/uploads\/2024\/04\/icon-message-pc-web-board-button.png\" alt=\"\" width=\"20\" height=\"20\" \/> at the top left of the screen.<\/li>\n<li>Click the message room from which you want to download a file.<\/li>\n<li>Click 'Save', 'Save to Drive', or 'Save to Folder' below the file.<\/li>\n<li>Click 'Save' to select a location and enter a file name to save the file. Click 'Save to Drive' or 'Save to Folder' to select a location to save the file.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<h1>Storage period for files shared in message rooms<\/h1>\n<p>The storage period of photos, videos, and files in the message room depends on the <a href=\"\/en\/admin-guides\/manage-service\/message\/general-settings\/#i-2\">photo\/file download period set by the administrator<\/a> of the company or organization.<\/p>\n<p>The administrator can set the retention period from 7 days to a maximum of 3 years.<\/p>\n<p>Photos, videos, and files past the storage period cannot be previewed, downloaded, or searched in the message room.<\/p>\n","protected":false},"featured_media":0,"parent":54601,"menu_order":4,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Download photos, videos, and files - NAVER WORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.worksmobile.com\/en\/use-guides\/message\/check-message\/download-photo-video-file\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Download photos, videos, and files - NAVER WORKS\" \/>\n<meta property=\"og:description\" content=\"You can download photos, videos, and files sent and received in the message room to your device. 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