{"id":82993,"date":"2023-10-31T17:44:35","date_gmt":"2023-10-31T08:44:35","guid":{"rendered":"\/en\/message\/message-guide\/message-with-external-user\/%ec%99%b8%eb%b6%80-%eb%8c%80%ed%99%94-%ec%83%81%eb%8c%80-%ec%8b%a0%ea%b3%a0\/"},"modified":"2024-09-24T17:20:50","modified_gmt":"2024-09-24T08:20:50","slug":"report-external-members","status":"publish","type":"use-guides","link":"https:\/\/help.worksmobile.com\/en\/use-guides\/message\/message-with-external-user\/report-external-members\/","title":{"rendered":"Report an external contact"},"content":{"rendered":"

This feature is available after applying for NAVER WORKS Core.<\/div><\/div>
\nIf you receive a spam message from an external NAVER WORKS user, you can report the conversation content, message room, or contact person.<\/p>\n

Please note that the act violating the terms of service will be handled accordingly after investigation. Investigation details cannot be informed.<\/p>\n

The reported user will not be notified of the report.<\/p>\n

However, you cannot report LINE users or message rooms with LINE users.<\/p>\n

Report a conversation<\/strong><\/h1>\n

Report the content of a message sent by an external NAVER WORKS user.<\/p>\n

Mobile App<\/h3>
\n
    \n
  1. \u00a0Long-press the message you want to report.<\/li>\n
  2. \u00a0Tap 'Report'.<\/li>\n
  3. \u00a0Select or enter a reason for reporting.<\/li>\n
  4. \u00a0Tap 'Agree and Report'.<\/li>\n<\/ol>\n<\/div><\/div>

    PC Web<\/h3>
    \n
      \n
    1. \u00a0Right-click the message you want to report.
      \nAlternatively, hover the mouse next to the message and then click \"\".<\/li>\n
    2. \u00a0Click 'Report'.<\/li>\n
    3. \u00a0Select or enter a reason for reporting.<\/li>\n
    4. \u00a0Click 'Agree and Report'.<\/li>\n<\/ol>\n<\/div><\/div>

      PC App<\/h3>
      \n
        \n
      1. \u00a0Right-click the message you want to report.
        \nAlternatively, hover the mouse next to the message and then click \"\".<\/li>\n
      2. \u00a0Click 'Report'.<\/li>\n
      3. \u00a0Select or enter a reason for reporting.<\/li>\n
      4. \u00a0Click 'Agree and Report'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

        Report a message room<\/strong><\/h1>\n

        Report a message room created by an external NAVER WORKS user.<\/p>\n

        Mobile App<\/h3>
        \n
          \n
        1. Enter a message room, and tap \"\".<\/li>\n
        2. \u00a0Tap 'Report'.<\/li>\n
        3. \u00a0Select or enter a reason for reporting.<\/li>\n
        4. \u00a0Tap 'Agree and Report'.<\/li>\n<\/ol>\n<\/div><\/div>

          PC Web<\/h3>
          \n
            \n
          1. Click \"\" at the top.<\/li>\n
          2. Click 'Message'.<\/li>\n
          3. Click a message room from the message room list.<\/li>\n
          4. Click \"\" at the top right of the message room.<\/li>\n
          5. \u00a0Click 'Report'.<\/li>\n
          6. \u00a0Select or enter a reason for reporting.<\/li>\n
          7. \u00a0Click 'Agree and Report'.<\/li>\n<\/ol>\n<\/div><\/div>

            PC App<\/h3>
            \n
              \n
            1. Click \"\" at the top left.<\/li>\n
            2. Click a message room from the message room list.<\/li>\n
            3. Click \"\" at the top right of the message room.<\/li>\n
            4. \u00a0Click 'Report'.<\/li>\n
            5. \u00a0Select or enter a reason for reporting.<\/li>\n
            6. \u00a0Click 'Agree and Report'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n

              Report a contact<\/strong><\/h1>\n

              Report an external NAVER WORKS contact.<\/p>\n

              Mobile App<\/h3>
              \n
                \n
              1. \u00a0Tap the profile image of the person you want to report.<\/li>\n
              2. \u00a0Tap 'More'.<\/li>\n
              3. \u00a0Tap \"\".<\/li>\n
              4. \u00a0Tap 'Report'.<\/li>\n
              5. \u00a0Select or enter a reason for reporting.<\/li>\n
              6. \u00a0Tap 'Agree and Report'.<\/li>\n<\/ol>\n<\/div><\/div>

                PC Web<\/h3>
                \n
                  \n
                1. \u00a0Click the profile image of the contact you want to report.<\/li>\n
                2. \u00a0Click \"\" at the top right.<\/li>\n
                3. \u00a0Click 'Report'.<\/li>\n
                4. \u00a0Select or enter a reason for reporting.<\/li>\n
                5. \u00a0Click 'Agree and Report'.<\/li>\n<\/ol>\n<\/div><\/div>

                  PC App<\/h3>
                  \n
                    \n
                  1. \u00a0Click the profile image of the contact you want to report.<\/li>\n
                  2. \u00a0Click \"\" at the top right.<\/li>\n
                  3. \u00a0Click 'Report'.<\/li>\n
                  4. \u00a0Select or enter a reason for reporting.<\/li>\n
                  5. \u00a0Click 'Agree and Report'.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n","protected":false},"featured_media":0,"parent":54610,"menu_order":3,"template":"","yoast_head":"\nReport an external contact - NAVER WORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.worksmobile.com\/en\/use-guides\/message\/message-with-external-user\/report-external-members\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Report an external contact - NAVER WORKS\" \/>\n<meta property=\"og:description\" content=\"If you receive a spam message from an external NAVER WORKS user, you can report the conversation content, message room, or contact person. Please note that the act violating the terms of service will be handled accordingly after investigation. 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