{"id":386937,"date":"2025-05-30T18:25:00","date_gmt":"2025-05-30T09:25:02","guid":{"rendered":"https:\/\/help.worksmobile.com\/use-guides\/cx%e3%83%88%e3%83%bc%e3%82%af%e3%81%ae%e7%b4%b9%e4%bb%8b\/"},"modified":"2025-06-10T18:36:06","modified_gmt":"2025-06-10T09:36:06","slug":"overview","status":"publish","type":"use-guides","link":"https:\/\/help.worksmobile.com\/ja\/use-guides\/cx-talk\/overview\/","title":{"rendered":"CX\u30c8\u30fc\u30af\u306e\u7d39\u4ecb"},"content":{"rendered":"<div class=\"entry-content \">\n<p><div class=\"green lw_tip\"><div class=\"lw_tip_content\">\u3053\u306e\u6a5f\u80fd\u306fLINE WORKS\u30b5\u30fc\u30d3\u30b9\u306e\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u3001\u30a2\u30c9\u30d0\u30f3\u30b9\u30c8\u30d7\u30e9\u30f3\u3067CX\u30c8\u30fc\u30af\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\u3057\u305f\u5834\u5408\u306e\u307f\u3054\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/div><\/div><\/p>\n<p>CX\u30c8\u30fc\u30af\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u30c1\u30fc\u30e0\u5358\u4f4d\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u30c1\u30e3\u30c3\u30c8\u30d9\u30fc\u30b9\u306e\u7a93\u53e3\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002<\/p>\n<p>\u793e\u5185\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306f\u3082\u3061\u308d\u3093\u3001\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u793e\u5916\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>CX\u30c8\u30fc\u30af\u3067\u7c21\u5358\u3067\u30b9\u30d4\u30fc\u30c7\u30a3\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3044\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>\n<h1 id=\"i-1\">CX\u30c8\u30fc\u30af\u3067\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u304a\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/h1>\n<p>CX\u30c8\u30fc\u30af\u306f\u5927\u304d\u304f\u5206\u3051\u3066\u793e\u5185\u554f\u3044\u5408\u308f\u305b\u3068\u793e\u5916\u554f\u3044\u5408\u308f\u305b\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u793e\u5185\u554f\u3044\u5408\u308f\u305b\u306e\u5834\u5408\u3001\u793e\u5185\u30e1\u30f3\u30d0\u30fc\u3068LINE WORKS\u306e\u30c8\u30fc\u30af\u3067\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3001<\/p>\n<p>\u793e\u5916\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306e\u5834\u5408\u3001\u4ed6\u793e\u306eLINE WORKS\u306e\u30c8\u30fc\u30af\u3084\u30e1\u30fc\u30eb\u3001LINE\u516c\u5f0f\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u9023\u643a\u3067\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<div class=\"entry-content \">\n<h1 id=\"i-1\">CX\u30c8\u30fc\u30af\u3067\u4f55\u304c\u3067\u304d\u307e\u3059\u304b\uff1f<\/h1>\n<p><strong># \u304a\u554f\u3044\u5408\u308f\u305b\u3092\u4e00\u5143\u7ba1\u7406<\/strong><\/p>\n<p>CX\u30c8\u30fc\u30af\u4e00\u7b87\u6240\u3067\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u307e\u3068\u3081\u3066\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/>\n\u30d6\u30e9\u30a6\u30b6\u7248\u3001\u30e2\u30d0\u30a4\u30eb\u7248\u30a2\u30d7\u30ea\u3068\u3082\u306bCX\u30c8\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u3001\u3044\u3064\u3067\u3082\u3069\u3053\u3067\u3082\u7c21\u5358\u306b\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><strong># \u30c1\u30fc\u30e0\u5358\u4f4d\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc<\/strong><\/p>\n<p>\u8907\u6570\u306e\u5bfe\u5fdc\u8005\u304c1\u3064\u306e\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u9867\u5ba2\u5bfe\u5fdc\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong># \u7c21\u5358\u306a\u62c5\u5f53\u8005\u6307\u5b9a<\/strong><\/p>\n<p>\u7a93\u53e3\u3054\u3068\u306b\u62c5\u5f53\u8005\u6307\u5b9a\u304c\u53ef\u80fd\u3067\u3059\u3002\u672c\u4eba\u307e\u305f\u306f\u4ed6\u306e\u30e1\u30f3\u30d0\u30fc\u3092\u62c5\u5f53\u8005\u3068\u3057\u3066\u6307\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong># \u5bfe\u5fdc\u5c65\u6b74\u306e\u4fdd\u5b58<\/strong><\/p>\n<p>\u5bfe\u5fdc\u304c\u7d42\u4e86\u3059\u308b\u3068\u3001CX\u30c8\u30fc\u30af\u306e\u9023\u7d61\u5148\u306b\u305d\u306e\u5c65\u6b74\u60c5\u5831\u304c\u4fdd\u5b58\u3055\u308c\u307e\u3059\u3002<\/p>\n<h1>\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8<\/h1>\n<p data-start=\"200\" data-end=\"326\">\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u308bCX\u30c8\u30fc\u30af\u306e\u7a93\u53e3\u3067\u3059\u3002<\/p>\n<p data-start=\"200\" data-end=\"326\">\u7ba1\u7406\u8005\u304c\u30e1\u30f3\u30d0\u30fc\u3092\u5bfe\u5fdc\u8005\u3068\u3057\u3066\u8ffd\u52a0\u3059\u308b\u3068\u3001\u305d\u306e\u30e1\u30f3\u30d0\u30fc\u306f\u5225\u9014\u30a2\u30ab\u30a6\u30f3\u30c8\u304c\u306a\u304f\u3066\u3082LINE WORKS\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u30ed\u30b0\u30a4\u30f3\u3057\u3066CX\u30c8\u30fc\u30af\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p data-start=\"328\" data-end=\"413\">\u3064\u307e\u308a\u3001\u30e1\u30f3\u30d0\u30fc\u306f\u4ed6\u306e\u696d\u52d9\u3092\u3057\u3066\u3044\u308b\u6642\u3067\u3082\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u308c\u3070\u3001CX\u30c8\u30fc\u30af\u753b\u9762\u306b\u5207\u308a\u66ff\u3048\u3066\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u793e\u5185\u9023\u643a\u3068\u9867\u5ba2\u5bfe\u5fdc\u3092\u540c\u6642\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p data-start=\"415\" data-end=\"514\">\u5916\u90e8\u306eLINE WORKS\u30e6\u30fc\u30b6\u30fc\u3060\u3051\u3067\u306a\u304f\u3001LINE\u3001\u30e1\u30fc\u30eb\u306a\u3069\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u5bc4\u305b\u3089\u308c\u305f\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u4e00\u3064\u306e\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u307e\u3068\u3081\u3066\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u52b9\u7387\u7684\u306b\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p data-start=\"521\" data-end=\"628\">\u307e\u305f\u30011\u3064\u306e\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u8907\u6570\u306e\u5bfe\u5fdc\u8005\u304c\u53c2\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u8ab0\u3067\u3082\u9867\u5ba2\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p data-start=\"521\" data-end=\"628\">\u9867\u5ba2\u306b\u306f1\u3064\u306e\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\u3068\u3057\u3066\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u4e00\u8cab\u3057\u305f\u7a93\u53e3\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p data-start=\"630\" data-end=\"693\">\u4e00\u3064\u306e\u30c9\u30e1\u30a4\u30f3\u5185\u306b\u8907\u6570\u306e\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u3054\u3068\u306b\u8ffd\u52a0\u3067\u304d\u308b\u5bfe\u5fdc\u8005\u306e\u6570\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul data-start=\"695\" data-end=\"757\">\n<li data-start=\"695\" data-end=\"713\">\n<p data-start=\"697\" data-end=\"713\">5\u4eba\u7528\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\uff1a\u6700\u59275\u540d\u69d8\u307e\u3067<\/p>\n<\/li>\n<li data-start=\"714\" data-end=\"734\">\n<p data-start=\"716\" data-end=\"734\">30\u4eba\u7528\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\uff1a\u6700\u592730\u540d\u69d8\u307e\u3067<\/p>\n<\/li>\n<li data-start=\"735\" data-end=\"757\">\n<p data-start=\"737\" data-end=\"757\">100\u4eba\u7528\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\uff1a\u6700\u5927100\u540d\u69d8\u307e\u3067<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"759\" data-end=\"837\">\u5404\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\u306f\u3001\u55b6\u696d\u6642\u9593\u3001\u5916\u90e8\u30c1\u30e3\u30f3\u30cd\u30eb\u9023\u643a\u306a\u3069\u306e\u8a73\u7d30\u8a2d\u5b9a\u3092\u500b\u5225\u306b\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u7d44\u7e54\u306e\u898f\u6a21\u3084\u76ee\u7684\u306b\u5408\u308f\u305b\u3066\u67d4\u8edf\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h1>\u5bfe\u5fdc\u8005<\/h1>\n<p data-start=\"844\" data-end=\"969\">\u5bfe\u5fdc\u8005\u306f\u3001CX\u30c8\u30fc\u30af\u306e\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u3063\u305f\u3068\u304d\u306b\u76f4\u63a5\u5bfe\u5fdc\u3059\u308b\u30e1\u30f3\u30d0\u30fc\u3067\u3059\u3002<\/p>\n<p data-start=\"844\" data-end=\"969\">LINE WORKS\u306e\u7d44\u7e54\u56f3\u306b\u767b\u9332\u3055\u308c\u305f\u30e1\u30f3\u30d0\u30fc\u3092\u5bfe\u5fdc\u8005\u3068\u3057\u3066\u8ffd\u52a0\u3059\u308b\u3068\u3001\u305d\u306e\u30e1\u30f3\u30d0\u30fc\u306f\u3059\u3050\u306bCX\u30c8\u30fc\u30af\u3078\u306e\u30a2\u30af\u30bb\u30b9\u6a29\u9650\u304c\u4ed8\u4e0e\u3055\u308c\u307e\u3059\u3002<\/p>\n<p data-start=\"971\" data-end=\"1050\">\u5bfe\u5fdc\u8005\u306fCX\u30c8\u30fc\u30af\u753b\u9762\u306e\u30c8\u30fc\u30af\u30eb\u30fc\u30e0\u3067\u306e\u307f\u9867\u5ba2\u3068\u4f1a\u8a71\u3092\u4ea4\u308f\u3059\u3053\u3068\u304c\u3067\u304d\u30011\u3064\u306e\u7a93\u53e3\u30a2\u30ab\u30a6\u30f3\u30c8\u3060\u3051\u3067\u306a\u304f\u3001\u8907\u6570\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u540c\u6642\u306b\u53c2\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p data-start=\"1052\" data-end=\"1127\"><a href=\"https:\/\/help.worksmobile.com\/ja\/admin-guides\/manage-service\/message\/message-with-external-users\/\">\u5916\u90e8\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u30c8\u30fc\u30af\u6a29\u9650\u3092\u6301\u3064\u30e1\u30f3\u30d0\u30fc<\/a>\u5bfe\u5fdc\u8005\u3068\u3057\u3066\u6307\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304c\u3001\u6307\u5b9a\u3055\u308c\u3066\u3082\u5916\u90e8\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u30c8\u30fc\u30af\u6a29\u9650\u306e\u5f71\u97ff\u3092\u53d7\u3051\u307e\u305b\u3093\u3002<\/p>\n<\/div>\n","protected":false},"featured_media":0,"parent":387006,"menu_order":0,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CX\u30c8\u30fc\u30af\u306e\u7d39\u4ecb - LINE WORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.worksmobile.com\/ja\/use-guides\/cx-talk\/overview\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX\u30c8\u30fc\u30af\u306e\u7d39\u4ecb - LINE WORKS\" \/>\n<meta property=\"og:description\" content=\"CX\u30c8\u30fc\u30af\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u30c1\u30fc\u30e0\u5358\u4f4d\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u30c1\u30e3\u30c3\u30c8\u30d9\u30fc\u30b9\u306e\u7a93\u53e3\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002 \u793e\u5185\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306f\u3082\u3061\u308d\u3093\u3001\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u793e\u5916\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002 CX\u30c8\u30fc\u30af\u3067\u7c21\u5358\u3067\u30b9\u30d4\u30fc\u30c7\u30a3\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3044\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 CX\u30c8\u30fc\u30af\u3067\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u304a\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u304b\uff1f CX\u30c8\u30fc\u30af\u306f\u5927\u304d\u304f\u5206\u3051\u3066\u793e\u5185\u554f\u3044\u5408\u308f\u305b\u3068\u793e\u5916\u554f\u3044\u5408\u308f\u305b\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002 \u793e\u5185\u554f\u3044\u5408\u308f\u305b\u306e\u5834\u5408\u3001\u793e\u5185\u30e1\u30f3\u30d0\u30fc\u3068LINE WORKS\u306e\u30c8\u30fc\u30af\u3067\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3001 \u793e\u5916\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306e\u5834\u5408\u3001\u4ed6\u793e\u306eLINE 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