Help Center Product GuideMailCheck emails

View, download, send photos and files

You can download photos, videos, and files attached to emails to your device, or send them to a message room or Drive folder.

However, attachments with a download deadline can only be sent if they are sent or received via NAVER WORKS Mail.

Attachments of restricted emails cannot be sent to message rooms that contain external users, and attachments of confidential emails are restricted.

Files are automatically scanned when you download or send them to detect viruses for security.

However, if you download a file with a download deadline, it will be excluded from scanning depending on the size.

View/download/send photos and videos

You can view photos or videos attached to emails, download them to your device, or send them to a Drive folder or message room.

Mobile

Download to your device

  1. Tap the photo or video you want to download from the email.
  2. Tap .
  3. Tap 'Save on Device' to save the photo to your device, or tap 'Save to Drive' and select a location to save the photo to Drive.

PC Web

Download to PC

  1. Click at the top.
  2. Click 'Mail'.
  3. Select the photo or video you want to download, and then click .
    If you want to save multiple photos or videos at once, click 'Save All'.

 

Send to message room or Drive

  1. Click at the top.
  2. Click 'Mail'.
  3. Select the photos or videos you want to send to the messages room or Drive folder. Then click .
    If you want to send multiple photos or videos at once, click 'Save All' and send them to the message room or Drive folder.

Edit and download photos

If the 'Mobile app file download' function is set as 'Do not restrict' in Admin, you can edit photos before downloading them.

Mobile

  1. Tap the photo you want to edit.
  2. Tap 'Edit'.
  3. If you need to edit the photo, use the functions below, and tap 'Apply'.
    Rotate
    Crop
    Draw

    If you want to revert your photo back to the original, tap 'Back to Original'.

  4. Tap .
  5. Tap 'Save on Device' to save the photo to your device, 'Save to Drive' to save to Drive, or 'Save to Folder' to select a location to save.

View/download/send attachments

You can download the attached document file to your device or send it to a message room or Drive folder.

View attachments

You can preview the photos or document files attached.

  1. Press an attachment to view the content.

Download/send attachments

Mobile

Send attachments

  1. Tap an email with an attachment.
  2. Tap to the right of the attachment name.
    Tap to send all attachments to another service.
  3. Select a message room, member, or location in Drive, and then send the attachments.

 

Download an attachment on iOS devices

You can only download files to devices with iOS 11 or later versions.

  1. Tap the attachment you want to download.
  2. Tap .
  3. Tap to save the attachment.

 

Download an attachment on Android devices

When you open a file on an Android device, the file is automatically saved to your device.

PC Web

Download to PC

  1. Click at the top.
  2. Click 'Mail'.
  3. Select the file you want to download from the email, and then click .
    If you want to save multiple files at once, click 'Save All'.

 

Send to message room or Drive

  1. Click at the top.
  2. Click 'Mail'.
  3. In Mail, select the file you want to send to the message room or Drive folder, and then click .
    If you want to send multiple files at once, click 'Save All' to send them to the message room or Drive folder.

View/save/send files with download deadlines

When composing an email, the attachment will be automatically switched to 'Files with download time limit' if it exceeds the file size limit set by the administrator and if the administrator has enabled the 'Files with download time limit' function.

Download to your device

'Files with download limit' can be downloaded up to 100 times within 7 days.

Files that exceed the download deadline and maximum number of downloads are automatically deleted and cannot be restored.

Viewing or downloading 'Files with download limit' is done the same way as regular attachments.

Send to message room or Drive

If you send or receive emails via NAVER WORKS Mail, you can send files with a download deadline to the message room or Drive folder.

However, files that pass the download deadline and exceed the maximum number of downloads cannot be sent, and they are not sent when 'Save All' is pressed.

Retention period of email attachments

There is no limit in the retention period for general attachments, and are saved in the personal storage that is in use.

Delete an attachment

You can keep the contents of the email and only delete the attachments.

PC Web

  1. Click at the top.
  2. Click 'Mail'.
  3. Click the email with attachments to delete on the Mail screen.
  4. Click on the attachment you want to delete from the email.
  5. Click 'OK'.

You cannot restore the attachments you deleted.

Save an email to PC

You can save your email in .eml format to your PC.

When saving all emails in a mailbox, you can create a backup for the mailbox in the 'Manage/Back up Mailbox' setting.

PC Web

  1. Click at the top.
  2. Click 'Mail'.
  3. Click the email to save to PC on the Mail screen.
  4. Open the email, and click 'More' at the top.
  5. Click 'Save to PC'.
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