Help Center Product GuideClovaNoteCreate notes

Create new notes

This feature is available after applying for ClovaNote.

Record an audio or video meeting, or upload a recording file to create a note.

You can also create and prepare notes in advance before uploading recordings or files.

However, if the administrator restricts you from creating notes, you cannot create a new note. You can only access and view the shared note.

A network connection is required for uploading and transcription. On mobile, you can also allow it only when there is a WiFi connection.

Information on transcription time (quota)

// start of content for ko

Transcription quota: How it’s allocated

  • Transcription time (quota) is updated monthly, and unused transcription time (quota) does not roll over.
  • Transcription time (quota) is allocated on a pro-rata basis according to the contract start and end dates of the Note plan.
  • If the Note plan is changed during use, the transcription time (quota) from the previous plan will expire, and a new quota will be granted on a pro-rata basis according to the new plan.
  • Transcription time (quota) is shared by all members.
// end of content for ko
// start of content for jp

Transcription quota: How it’s allocated

  • Transcription time (quota) is updated monthly, and unused transcription time (quota) does not roll over.
  • When signing a new contract for a Note product, the entire transcription time (quota) based on that product (100%) will be paid.
    (However, when renewing the product, payment is calculated on a daily basis.) 
  • If the Note plan is changed during use, the transcription time (quota) from the previous plan will expire, and the full (100%) transcription time (quota) will be paid on a pro-rata basis according to the new plan.
  • Transcription time (quota) is shared by all members.
// end of content for jp
// start of content for ko en

Information for recording and file uploading

  • Depending on the product you are using, up to 360 minutes of recording and files may be uploaded at a time.
    • Lite/Team: 180 minutes
    • Business/Business Plus/Enterprise: 360 minutes
  • If your recording exceeds the maximum recording time for each product, the recording will end and only the content recorded up to that point will be transcribed.
  • Files that exceed the maximum recording time for each product cannot be uploaded. Only upload files not longer than the maximum time limit.
// end of content for ko en
// start of content for jp

Information for recording and file uploading

  • Depending on the product you are using, up to 360 minutes of recording and files may be uploaded at a time.
    • Free: 60 minutes
    • solo: 180 minutes
    • Team/Business/Enterprise: 360 minutes
  • If your recording exceeds the maximum recording time for each product, the recording will end and only the content recorded up to that point will be transcribed.
  • Files that exceed the maximum recording time for each product cannot be uploaded. Only upload files not longer than the maximum time limit.
// end of content for jp

Recording quota deduction

  • Transcription time (quota) is deducted based on the time the transcription begins.
  • If you cancel uploading, the usage time will not be deducted.
  • If you try to create a note while there is even a little recording transcription time (quota) left, you can convert transcripts normally for up to the maximum time (up to 360 minutes) of the product you are using.
  • If your transcription time (quota) has been fully used up, recordings can still be made, but they won’t be transcribed into text.

Record audio

You can start recording and create a new note.

You can also set the recognized language, add bookmarks and create a memo while recording.

Mobile App

  1. Tap in ClovaNote.
  2. Tap 'Record' to start recording. Place the microphone as close as possible to the person speaking while recording.
  3. To end recording, press 'Done'.
  4. Select 'Audio category' and 'Number of participants'.
  5. The audio is automatically transcribed, and a push notification for the new transcript will be sent.

PC Web

  1. Click Record > Record in the top left corner to begin recording. Place the microphone as close as possible to the person speaking while recording.
  2. To end recording, press 'Done'.
  3. Select 'Audio category' and 'Number of participants'.
  4. The audio is automatically transcribed, and a push notification for the new transcript will be sent.

However, a microphone must be connected when recording on PC.

On PC, you cannot record any audio playing on the browser such as the audio from other members during a video call.

If a dialog box asking a permission to record appears, you must allow ClovaNote to access your microphone in the browser settings.

Record video meeting audio

Record audio during a video meeting to create a note.

When you enter a video meeting link, the ClovaNote bot automatically joins the meeting, records it, and generates meeting minutes.

Recording is supported on the following video conferencing services: NAVER WORKS, Zoom, Microsoft Teams, Webex, and Google Meet.

// start of content for ko en

Note that NAVER WORKS video meetings are available only to NAVER WORKS Core users.

// end of content for ko en
// start of content for jp

Note that LINE WORKS video meetings are available only to LINE WORKS users.

// end of content for jp

In the case of Zoom, Webex, and Google Meet, only the host account can approve the ClovaNote bot's participation.

A single user can record up to 2 video meetings simultaneously.

Mobile App

  1. Tap in the ClovaNote app.
  2. Select 'Record Video Meeting'.
  3. Select the language to recognize the meeting.
  4. Tap 'Request' after entering the meeting link.
  5. If the video meeting host approves the ClovaNote bot's participation, the bot automatically joins the meeting and starts recording.
  6. When the meeting ends, audio is automatically converted to text.

PC Web

  1. Click Record > Record a video meeting in the upper left corner of the ClovaNote website.
  2. Select the language to recognize the meeting.
  3. After entering the meeting link, click 'Request'.
  4. If the video meeting host approves the ClovaNote bot's participation, the bot automatically joins the meeting and starts recording.
  5. When the meeting ends, audio is automatically converted to text.

// start of content for ko en

Information on video meeting recording 'Checking connection'

  • In cases of Microsoft Teams and Google Meet, if the video conferencing service undergoes an update or structural change, the integration with ClovaNote may be temporarily interrupted, and the recording function via the bot may not work properly.
  • This is not a system issue with ClovaNote, but rather an integration interruption caused by structural changes in the external video conferencing service and may result in 'Checking connection' situations. Thank you for your understanding.
  • ClovaNote continuously monitors the integration status through a health check process and responds as quickly as possible when an issue occurs.

Information on service recovery

  • Restoring this feature may take more than 1 day, and the duration could be extended depending on the stabilization of the integrated video conferencing service.
  • If the integration issue lasts for an extended period, we’ll quickly share updates through the Help Center and NAVER WORKS notices.
// end of content for ko en
// start of content for jp

About video meeting recording 'Checking connection' 

  • If an update or specification change is made to an integrated service such as Microsoft Teams or Google Meet, integration with AiNote may be temporarily suspended and the web meeting recording function may become unavailable. If integration is temporarily suspended, you will be notified via a 'temporarily unavailable' badge in the external service section on the web meeting URL input screen.
  • This is not an error on the AiNote side; it is due to an integration interruption resulting from specification changes or internal structure updates on the external service's side. Thank you in advance for your understanding.
  • AiNote always checks the situation through automatic monitoring of the integration status, and if a problem is detected, recovery measures are carried out as quickly as possible.

※ Regarding the period until restoration

  • If the web meeting recording function is temporarily suspended due to a specification change on the external service side, recovery may take 1 day or more.
  • Also, since the recovery period will vary depending on the situation on the integrated web meeting service side, it may take longer in some cases.
// end of content for jp

Record from Calendar

This feature is available after applying for NAVER WORKS Core.

You can record an audio or video meeting by importing calendar information from NAVER WORKS Calendar.

NAVER WORKS integration is required to start a ClovaNote recording from the calendar.

If 'Record Video Meeting' is selected, the ClovaNote bot will automatically be requested to participate using a video meeting link saved in the event.

If automatic meeting recording is scheduled for the event, the ClovaNote bot will automatically be requested to participate as soon as the event begins.

When you record events that you’ve created, you can also view your note in 'View Note' on the event view screen.

However, recording is not available while offline.

Mobile App

  1. At the top of the ClovaNote app, tap ‘Record’ or ‘Record Video Meeting’ button for the event you want to record from ‘Today’.
  2. Make sure the recording has started.

PC Web

  1. At the top of the ClovaNote app, click ‘Record’ or ‘Record Video Meeting’ button for the event you want to record from ‘Today’.
  2. Make sure the recording has started.

Upload an audio file

You can create a note by uploading a recording file.

You can also edit the title, participants, and memo you enter later.

// start of content for ko en

Mobile App

  • If the file is recorded with the iOS default recorder, you need to move the file in Voice Memos before uploading.
  • Check the file you want to use in Voice Memos. Tap 'Save To Files' and move the file to iCloud Drive or My iPhone folder.
  1. Tap in ClovaNote.
  2. Tap 'Upload file'.
  3. Enter the title, participants, and memo in 'New note'.
  4. Select the file to upload.
    • Android: Select the audio file from either the call audio or general tab.
      If you use automatic recording in the settings, the audio file is saved in the call audio tab.
    • iOS:Select the audio file to transcribe from the iCloud Drive or My iPhone folder.
      However, only files with .m4a, .mp3, .aad, .amr, and .wav extensions can be uploaded on iOS.
  5. Select 'Audio category' and 'Number of participants' of the uploaded file.
  6. When the file is uploaded, the audio is automatically transcribed and a push notification for a new transcript will be sent.

PC Web

  1. Click New Note in the upper left corner of the ClovaNote website.
  2. Drag and drop or attach the file to upload after selecting a recognized language.
    • You can only upload files with .m4a, .mp3, .aac, and .wav extensions and the maximum file size is 300 MB.
  3. Select 'Audio category' and 'Number of participants' of the uploaded file.
  4. When the file is uploaded, the audio is automatically transcribed and a push notification for a new transcript will be sent.

On the PC web, you can create notes by uploading multiple files at once.

Files are transcribed sequentially and created as individual notes when you select and drag 2 or more files into the My Notes list on the PC home or in a folder.

You can select a recognized language, and the audio type and number of participants are set as default.

However, we recommend that you do not upload more than 100 files at once. Please check on the network connection and available quota before uploading files.

// end of content for ko en
// start of content for jp

Mobile App

  • If the file is recorded with the iOS default recorder, you need to move the file in Voice Memos before uploading.
  • Check the file you want to use in Voice Memos. Tap 'Save To Files' and move the file to iCloud Drive or My iPhone folder.
  1. Tap in ClovaNote.
  2. Tap 'Upload file'.
  3. Enter the title, participants, and memo in 'New note'.
  4. Select the file to upload.
    • iOS/Android: Select the audio file you want to transcribe.
      You can only upload audio files with .m4a, .mp3, .aad, .amr, and .wav extensions.
  5. Select 'Audio category' and 'Number of participants' of the uploaded file.
  6. When the file is uploaded, the audio is automatically transcribed and a push notification for a new transcript will be sent.

PC Web

  1. Click New Note in the upper left corner of the ClovaNote website.
  2. Drag and drop or attach the file to upload after selecting a recognized language.
    • You can only upload files with .m4a, .mp3, .aac, and .wav extensions and the maximum file size is 300 MB.
  3. Select 'Audio category' and 'Number of participants' of the uploaded file.
  4. When the file is uploaded, the audio is automatically transcribed and a push notification for a new transcript will be sent.

On the PC web, you can create notes by uploading multiple files at once.

Files are transcribed sequentially and created as individual notes when you select and drag 2 or more files into the My Notes list on the PC home or in a folder.

You can select a recognized language, and the audio type and number of participants are set as default.

However, we recommend that you do not upload more than 100 files at once. Please check on the network connection and available quota before uploading files.

// end of content for jp

Create a note in advance

You can enter the title, participants, topics, etc. in advance if you don’t have a file or cannot start recording.

Then, start recording or uploading a file to create a new note when the meeting starts.

Mobile App

  1. Tap in ClovaNote.
  2. Tap 'New note'.
  3. Enter the title, 'Participants', and 'Memo'.
  4. Tap 'Record' to start recording or upload the file you already have in 'New note'.
  5. When the file is uploaded, the audio is automatically transcribed and a push notification for a new transcript will be sent.

PC Web

  1. Click at the top left.
  2. Enter the title, 'Participants', and 'Memo'.
  3. Click 'Record' to start recording or upload the file you already have in 'New note'.
  4. When the file is uploaded, the audio is automatically transcribed and a push notification for a new transcript will be sent.
Was this article helpful?
  • Yes
  • No
Sorry about that! Please tell us why.
  • The information provided in the guide is wrong.
  • The information is difficult to understand.
  • There is insufficient information on specific devices. (e.g. There is no explanation on Mobile.)
  • Other

How can we make it better?

Thank you for your feedback!