Set the data retention period and target for archiving.

Even if the user deletes data, data corresponding to the configured retention period and target is stored, and it can be searched by creating an issue.
Depending on the administrator's settings, data on emails and messages sent and received can be stored for 1 to 10 years.

The default settings for the archive retention policy are as follows:

• Scope of archive: Entire domain
• Retention period: 10 years

The constraints of the archive retention policy are as follows:

• The data of deleted members is not archived.
  However, message data from deleted members is archived to allow verification of messages exchanged with currently employed members, and will be deleted upon cancellation of NAVER WORKS.
• Emails permanently deleted from the trash before archiving will not be archived.
• Issues cannot be searched based on deleted members.

Message archiving

Set the scope and period for message data storage.

1. In the left menu of Admin, select 'Archive' to expand the menu, then click 'Storage Policy' to go to 'Storage Policy'.
2. Select 'Message'.
   • Archiving scope: Set the scope of message data to store. You can select from the entire domain, specific members, and none.
     • Entire domain: Stores message data sent and received by all members of the company.
     • Specific member: You can store message data exchanged by a specific member. When you select 'Specific member', the 'Specific member' field appears, allowing you to search for a member. There is no limit to the number of members you can select.
     • Not use: Message data will not be stored.
   • Storage period: Displays how long the message data will be stored. You can set up from 1 year to 10 years; each option increases yearly. Messages are stored for a set period based on the time they were sent and received.
     When setting up a new archive, historical data from 6 months prior to the date of setting is stored. When you continue to use archiving, data older than the retention period will be deleted after the set period.
3. Press 'Save'.

However, for Bot messages with external URL types (Bot_Audio, Bot_Video, Bot_Image), only the conversation content will be stored, and attachments will not be saved.

Email archiving

Set the scope and period for mail data storage.

1. In the left menu of Admin, select 'Archive' to expand the menu, then click 'Storage Policy' to go to 'Storage Policy'.
2. Press 'Mail'.
   • Archiving scope: Set the scope of email data to store. You can select from the entire domain, specific members, and none.
     • Entire domain: Stores email data of the entire company.
     • Specific member: Stores specific members' mailbox data. If you select 'Specific member', 'Specific member' where you can search for members appears. There is no limit to the number of members you can select.
     • Not use: Mailbox data will not be stored.
   • Storage period: Displays how long the mail data will be stored. You can set up from 1 year to 10 years; each option increases yearly. Emails are stored for a set period based on the time they were sent and received.
     For example, if you set the retention period to 1 year on January 1, 2022, data from January 2, 2021 to January 1, 2022 will be retained.
     Email sending and receiving data can be stored according to administrator settings, and historical data is retained based on the configured archiving period.
     A notification email will be sent once the archiving process is complete. Archiving may take a few days when there is a large volume of data to store.
3. Press 'Save'.