Create a group.

A group is a set of members organized by project or task, independent of their affiliated teams. Groups are divided into '(internal) Group' and 'External group' depending on its members.

• Internal Group: A group made up only of our company's employees
• External group: A group composed of employees from multiple companies, including your own

People who are in the group are called members. A group consists of members and the Group Master that manages these members.

You can create up to 100,000 groups for paid plans and 1,000 for the free plan, including both internal and external groups.

Create an internal group

Create a group made up only of our company's employees.

The administrators can select whether to allow only the administrators or members to create groups in 'Admin > Service > Contacts > General > Authority to create group'.

1. In the left menu of Admin, select 'Member' to expand the menu, then click 'Group' to go to 'Group'. On mobile, tap to open the menu.
2. At the top right, press 'Add Group' and then 'Group'.
3. After entering the items, press'Add 'to finish adding the group. If you selectContinue to add after saving '', you can continue adding groups.

The following are the list and descriptions of the information you can enter in the 'Add Group' window.

• Group information
  • Representative photo: Tap the camera icon to set a picture for the group message room.
  • Group Name (required): Enter up to 100 characters. There are no restrictions on entering special characters.
  • Description: Enter a group description.
  • Master(s) (required): Assign the Group Master. You can assign multiple Group Masters. If the administrator does not restrict permissions, the Group Master can manage group settings such as enabling Note, Folder, and Calendar, changing the group name, and setting visibility. The Group Master can also add or remove group members.
  • Member(s) (required): Select members to use the group. You can select members, teams, and groups.
• Message room features
  • Message: Select whether to use a message room specifically for the group members. You must enable Message to use the Group Note, Event, Task, and Folder features.
    • Note: Choose whether to use the Note. With the Note function, group members can share posts with photos and files.
    • Event: Select whether to use Event. Group members can update and share group events in Event.
    • Task: Select whether to use Task. With the Task, share and manage tasks together with group members.
    • Folder: Select whether to use Folder. Group members can upload, download, and share files with other members.
  • Delete Data: You can delete the data of the message room features (Note, Event, and Folder). Data can only be deleted if it exists, and cannot be restored once deleted.
  • Mailinglist: Select whether to use the mailing list and enter the address. By using mailing list, all members of the group will receive the email when they receive an email from that mailing list. It is convenient because the mailing list doesn't need to be updated when new group members are added. It can have 2 to 40 characters in a combination of English lowercase letters, numbers, periods (.), hyphens (-), underscores (_), exclamation marks (!), and hash (#). However, you cannot use email addresses already in use, including email addresses of members, groups, and teams.
• Advanced
  • Grant permission for the message room feature to the master : If enabled, Group Master can select whether to use Message room features such as Message, Note, Event, Task, Folder, and Mailing list.
  • Send group notifications to all members: If enabled, notifications will be sent to all group members when members are added or removed, and team functions will be disabled.
  • Make visible: Choose whether to make the group public. Groups are divided into public groups and private groups based on whether they are public, and private groups do not appear in all group lists, searches, or autocomplete results for users who are not members of the group. If you turn on theMake visible '' setting, it becomes a public group.
  • Set mailing list:
    • If you block emails of external domains, you will only receive emails from the sender with your company's email addresses.
    • If you set an email address that members can send an email with, only 'Designate members' can use the mailing list's email address to send emails. When an authorized member sends an email to an email address that receives the mailing list, the other members will automatically receive the Bcc email. When the recipient of the email responds, everyone on the team will receive the email. Administrators can check who actually sent the email in 'Admin > Audit > Mail'.
    • If you limit the members who can send emails, only the members with the authority as 'Designate members' can send emails to the mailing list email addresses.
    • You can register client or partner contacts, as well as external email addresses, as external contacts in the group mailing list.

Create an external group

Create groups made up of employees from multiple companies, including your own.

1. In the left menu of Admin, select 'Member' to expand the menu, then click 'Group' to go to 'Group'. On mobile, tap to open the menu.
2. At the top right, press 'Add Group' and then 'External group'.
3. Fill the required fields and select 'Add' to complete.
   • You can continue to create groups by pressing 'Continue to add after saving'.
   • For the new external group, indicating the external group and meaning private status are displayed.

The following are the list and descriptions of the information you can enter in the 'Add external group' window.

• Group information
  • Representative photo: Tap the camera icon to set a picture for the group message room.
  • Group Name (required): Enter up to 100 characters. There are no restrictions on entering special characters.
  • Description: Enter a group description.
  • Master(s) (required): Assign the Group Master. The Group Master must have permission to 'connect with external NAVER WORKS users' in advance. Multiple Group Masters can be assigned. If the administrator does not restrict permissions, the Group Master can manage group settings such as enabling Note, Folder, and Calendar, and changing the group name. The Group Master can also add or remove group members.
  • Member(s): Select the members to use the external group. Only the internal members with the 'Connect with outside NAVER WORKS' authority can be selected as the external group members. External members, who do not belong to your company, cannot be selected as the external group member from the 'Add Group > External group' page. You can add the external members from the Contacts after the group is created.
• Message room features
  • Message: Select whether to use a message room only for the external group members. You must enable Message to use the Group Note, Event, and Folder functions.
    • Note: Choose whether to use the Note. Group members can share posts with photos and files with the Note function.
    • Event: Select whether to use Event. Group members can update and share group events in Event.
    • Folder: Select whether to use Folder. Group members can upload, download, and share files with other members.
  • Advanced
    • Grant permission for the message room feature to the master: If enabled, Group Master can select whether to use the group features such as Message, Note, Event, and Folder.
    • Send group notifications to all members: If enabled, notifications will be sent to all group members when members are added or removed, and team functions will be disabled.
    • Make visible: You can only set external groups as private.