View and manage the status of monitoring policies related to messages.

1. Tap 'Monitoring' from the Admin menu.
2. From the menu on the left, tap 'Message' and then 'Manage policies' to access the page.
   • Policy number: The serial number of the policy. Saving a policy automatically creates the policy number.
   • Policy title: The title of the policy.
   • Filtered: The number of messages filtered by this policy. Up to 100,000 are displayed.
   • Use status: Displays whether the policy is in use.

Manage policies on messages by creating, deleting, and using monitoring policies (rules).

1. Click 'Monitoring' from the Admin menu.
2. From the menu on the left, click 'Message' and then 'Manage policies' to access the page.
   • Date: The date and time the policy was created.
   • Policy number: The serial number of the policy. Saving a policy automatically creates the policy number.
   • Policy title: The title of the policy.
   • Registered By: The name and email address of the member who created the policy.
   • Filtered: The number of messages filtered by this policy. Click to check the filtering details such as the information of the filtered message. Up to 100,000 are displayed.
   • Use status: Displays whether the policy is in use.

Policies consist of two elements: conditions and what will happen if they are satisfied.

1. • Policy title(required): Enter the title of the policy on messages.
   • Set conditions(required): Companies to apply policy conditions. You can select multiple conditions at the same time. All of the selected conditions must be true to be monitored. (Operates with AND condition.)
     • Monitored: You must select one of the two.
       • Send to internal: For messages to send within the company.
       • Forward to outside: For messages to send outside the company.
     • Sender, Recipient, Filter contents, and Attached file: One of the four must be selected. Filter contents and attached files cannot be selected together.
       • Sender: After selecting the checkbox of the 'Sender' field, press the 'Add address' to access the window, and add members. You can search members on the 'Contacts' window and add email addresses of the selected members. The maximum number of email addresses you can add is 50 and mailing lists cannot be entered.
       • Recipient: After selecting the checkbox of the 'Recipient' field, press the 'Add address' to access the window, and add members. You can search members on the 'Contacts' window and add email addresses of the selected members. The maximum number of email addresses you can add is 50 and mailing lists cannot be entered.
         • Not monitored when sender and recipient are the same.
       • Filter contents: If the content you saved is included, the selected actions will take place. Select this to use the message content or attached file name as the policy conditions. When inserting a space between phrases, you can filter content that contains all of those phrases.
         • Message contents: Select this when using a specific phrase as the condition of the policy. 
         • Attached File Name: Select this when using a specific phrase in the attached file name is the condition of the policy.
       • Attached file: Select this when a file attachment in an email is the condition of the policy. If not selected, file transfer history is not included in the monitoring results.
       • Bot message: Set whether to include the messages sent from Bots.
         • Exclude Bot messages: Exclude Bot messages from the condition.
         • Include Bot messages: Include all messages in the condition.
         • Only select Bot messages: Only include Bot messages in the condition.Click 'Add policy' at the top of the Message page to access the 'Manage policies' page.
   • Notification settings(required): Service and email notifications will be sent when the set conditions are met. You can choose between 1 hour or 6 hours as a notification time.
     • Email notification: Enter the email address to add the administrator who will receive the email. You can enter up to 5 email addresses.
     • Service notification: Check the checkbox of the 'Message notification' field and click 'Contacts' to access the window then add email addresses of selected members. You can enter up to 5 email addresses.
2. At the top right, click 'Save' to save the information to the list.

1. On the 'Manage policies' page, click the Policy title of the policy you want to edit from the list and then access the 'Modify policy' page to make changes.
2. At the top right, click 'Save' to edit the policy on messages.

1. On the 'Manage policies' page, check the checkbox of the policy you want to delete.
2. Click 'Delete' on the top to delete the selected policy.

1. On the 'Manage policies' page, tap the search icon and expand the search menu.
2. Enter the search information and tap 'Search'.

1. Select the option from the search item of the 'Manage policies' page.
2. Enter the search information and click 'Search'.

1. Check the checkbox of the policy you want to change the use status from the 'Manage policies' page.
2. Click 'Enable' or 'Not Used' on the top.

At the top right, you will see the number of policies currently in use.

• Date: The date and time monitored by the policy in use.
• Policy no.: The serial number of the policy that was monitored. Tap to view the details of the policy.
• Sender: The name of the member or Bot who sent the message.
• Message: Part of the monitored message content.

• Date: The date and time monitored by the policy in use.
• Policy no.: The serial number of the policy that was monitored. Click to view the details of the policy.
• Sender: The name of the member or Bot who sent the message.
• Receiver: The name of the member or bot who receives the sent message.
• Message: Part of the monitored message content. Click to view the detailed information.
  • Detailed information: Date, Sender, Recipient, and Message

1. Tap the search icon from the 'Monitoring' page to expand the search menu and enter search conditions.
2. Tap 'Search' to view the search results.

You can search by setting a period or entering details. Also, you can apply multiple conditions per search.

1. On the 'Monitoring' page, select the 'Period' to search. Click 'Advanced' to apply multiple conditions at once for a search. The following search conditions are available.
   • Policy no.
   • Sender
   • Recipient
2. Click 'Search' to view the search results.