Received emails

This feature is available after applying for the Standard or Standard Plus plan of NAVER WORKS Core.

Create a policy for the emails that members receive, and monitor to detect cases that satisfy the conditions of that policy.

A received email that matches 2 or more policies will be processed according to the most recently created policy.

Each policy includes conditions and processing methods.

Manage policy on receiving emails

Mobile

Check and manage the status of monitoring policies related to receiving emails.

  1. Tap 'Monitoring' from the Admin menu.
  2. In the left menu, tap 'Received Mail' and then 'Manage Policies' to go the relevant page.
    • Policy Title: The title of the policy.
    • Filtered: The number of emails filtered by this policy. Up to 100,000 are displayed.
    • Number: The serial number of the policy. It is automatically generated when you save the policy.
    • Use status: Displays whether the policy is in use.

PC Web

Create monitoring policies related to emails that member receive, delete them, and manage them such as usage settings.

  1. Click 'Monitoring' from the Admin menu.
  2. In the left menu, tap 'Received Mail' and then 'Manage Policies' to go the relevant page.
    • Date: The date and time the policy was created.
    • Number: The serial number of the policy. It is automatically generated when you save the policy.
    • Policy Title: The title of the policy.
    • Registered By: The name and email address of the member who created the policy.
    • Filtered: The number of emails filtered by this policy. Click to check the filtering details such as the information of the filtered email. Up to 100,000 are displayed.
    • Use status: Displays whether the policy is in use.

Create policy on receiving emails

Create a policy related to receiving emails. You can create up to 500 per domain.

A policy consists of two elements: conditions and what will be carried out when the conditions are met.

PC Web

  1. Click 'Add Policy' at the top of the policy management page to go to the add policy page.
    • Policy title (required): Enter the title of the policy on receiving emails.
    • Set conditions (required): An item of conditions under which the policy will be applied. You can select multiple conditions at the same time. All of the selected conditions must be true to be monitored. (Operates with AND condition.)
      • Monitored: You need to choose at least one of the two.
        • Receive internally: Apply policies only on emails sent within the company.
        • Receive from outside: Apply policies only on emails sent from outside the company.
      • Sender, Recipient, Filter contents, and Attached file: One of the four must be selected.
        • Sender: After selecting the checkbox of the sender field, enter the email address or domain. If an email is from the saved email address or domain, the selected actions will proceed.
        • Recipient: Select either 'Select members' or 'Security Policy Group'.
          • Select members: Press 'Contacts' to search and select the members to apply the policy. If the entered member is the recipient, the selected actions will proceed. You can enter up to 200 email addresses and cannot enter a mailing list.
          • Security Policy Group: Select the Security Policy Group to set as a condition. When a member in Security Policy Group become a recipient, the selected actions will proceed. Only one Security Policy Group can be selected, and the member settings can be edited in 'Security > Security Policy Group'.
        • Filter contents: If the entered content is included, the selected actions will proceed. Select this to use the content or URL included in the mail as a condition of the policy.
          • Contents: Select this when an email containing a specific phrase is the condition of the policy. You can select one of the following: Subject+Body of message, Subject, Body, and Attached file name. You can enter only one phrase as a condition per policy.
          • URL: Select this when an email with a specific URL in the body is the condition of the policy. You can enter only one URL as a condition per policy.
        • Attached file: Select this when a file attachment in an email is the condition of the policy.
    • Performed details (required): Select the actions that will take place when the set conditions are satisfied.
      • Reception Blocked: Emails that satisfy the set conditions are blocked. As a result, no mail is sent to the recipient.
      • Update Mail: When you receive a mail that meets the setting criteria, it is modified and processed with the selected content of the mail. If you have selected Mail Modification, you must select one of the items below.
        • Recipient: You can add or edit recipients. You can add up to 5 email addresses.
        • Delete attached file: Delete the file attached in the email.
        • Insert text: Inserts a specific phrase at the beginning of the email subject before sending it to the recipient. You can choose between 'If there is an attached file' and 'Always' to enter the necessary phrase.
      • Move Mail: Emails that meet the set conditions will be moved to the recipient's Spam.
      • No task: The option does not change or block emails that satisfy the set conditions. Records remain in the monitoring log.
    • Notification settings: If 'Notifications' is selected, email and service notifications will be sent when the set conditions are satisfied. You can select between 1 hour and 6 hours for the notification interval.
      • Recipient: Click the 'Contacts' to select members to receive notifications. You can select up to 5 members.
      • Notification method: Choose how to receive notifications. You can select one or more options between email and service notifications.
  2. At the top right, click 'Save' to save the information to the list.

Edit policy on receiving emails

Edit the saved policies on receiving emails.

PC Web

  1. On the 'Manage policies' page, click 'Policy Title' of the policy you want to edit from the list and then access the 'Modify policy' page to make changes.
  2. At the top right, click 'Save' to edit the policy on receiving emails.

Delete policy on receiving emails

Delete the saved policies on receiving emails.

PC Web

  1. On the 'Manage Policies' page, check the checkbox of the policy you want to delete.
  2. Click 'Delete' at the top to delete the selected policy.

Search policy on receiving emails

Search the saved policies on receiving emails.

You can search by policy number, title, creator, and use status.

Mobile

  1. On the 'Manage Policies' page, tap the search icon and expand the search menu.
  2. Enter the search information and tap 'Search'.

PC Web

  1. Select the option from the search item of the 'Manage Policies' page.
  2. Enter the search information and click 'Search'.

Set use status of policy on receiving emails

Set whether to use the saved policy on receiving emails.

Only policies that have been set to be used will be monitored.

It is useful to create policies that require frequent monitoring first and set whether to use depending on the situation.

PC Web

  1. Check the checkbox of the policy you want to change the use status from the 'Manage Policies' page.
  2. Click 'Enable' or 'Not Used' at the top.

At the top right, you will see the number of policies currently in use.

Monitoring email reception

You can monitor the detected details of the policy in use.

  1. In the left menu of Admin, select 'Monitoring' to expand the menu, then click 'Received Mail' to go to 'Received Mail'. On mobile, tap to open the menu.
  2. Press 'Monitoring'.

Mobile

  • Date: The date and time the email was received.
  • Policy Number: The serial number of the policy that monitored this email.
  • Sender: The name and email address of the sender.
  • Subject: The subject of the email.

PC Web

  • Date: The date and time the email was received.
  • Policy Number: The serial number of the policy that monitored this email.
  • Recipient: The name and email address of the recipient.
  • Sender: The name and email address of the sender.
  • Subject: The subject of the email. Click to view the detailed information of the given email.
    • Date of the policy applied
    • Subject
    • Sender
    • Recipient
    • Mail size
    • Attachments
    • Policy application results
    • Original email text Original email text download link
  • Attachment: If there is an attachment, the file name of the attachment is displayed.

Search monitoring history of email received

Mobile

  1. Tap the search icon from the 'Monitoring' page to expand the search menu and enter conditions.
  2. Tap 'Search' to search.

PC Web

You can search by selecting the period and using advanced search to apply multiple conditions per search.

  1. On the 'Monitoring' page, select the period to search. Click 'Advanced' to apply multiple conditions at once for a search. The following search conditions are available.
    • Policy Number: The serial number of the created policy.
    • Recipient: The name and email address of the recipient.
    • Sender: The name and email address of the sender.
  2. Click 'Search' to view the search results.

Send monitoring report of policy on receiving emails

Automatically send the monitored content to specific email addresses.

  1. From the 'Monitoring' page, press the 'Report Settings' at the top right.
  2. Select how often to send the report and press 'Add address' to select the email addresses to receive it. You can choose between everyday and weekly for the reporting cycle.
  3. Press 'Save' at the bottom.

Download log

You can download the monitored content as a file.

At the top right, press 'Download' from the 'Monitoring' page. The log contains the date, policy number, recipient, sender, mail title, attached file, and mail size.

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