Mobile external email integration

With the NAVER WORKS mobile app, you can receive emails from services other than NAVER WORKS, such as Google Workspace and Microsoft 365.

This feature is useful for continuing to use your existing email service within the NAVER WORKS mobile app, allowing you to integrate it seamlessly with other NAVER WORKS services, such as messaging.

The conditions for using external email integration on mobile are as follows.

When using the Standard plan with a domain
If you do not use NAVER WORKS Mail services as a Standard or Standard Plus plan user
If the email addresses of your NAVER WORKS account and the external email service are the same
- When a member with the NAVER WORKS ID 'member1@companyA.com' syncs an external email, the external email must also be 'member1@companyA.com' to use the email sync function.
- If the ID (member2@companyA.com) or domain (member1@companyB.com) is different, external email sync is unavailable.
If the by-works.com domain provided by NAVER WORKS is not used as the primary domain

To use it, set it up as follows.

Mobile

In the left menu of Admin, select 'Security' to expand the menu, then click 'Service Authority' to go to 'Service Authority'. Tap to open the menu.
Press right to 'Default' to enable 'Edit'.
Set 'Sync external emails' to 'Use'.
Select the activated 'Server Settings' button.
After selecting the server setup method, click 'Save'.
- If you use Google Workspace or Microsoft 365 mail services: Press to select the service.
- If you are using a mail service other than the two: Press 'Set manually' and enter the information.
  - IMAP: Enter the inbound mail server information.
  - SMTP: Enter the outbound mail server information.
After changing the setting, press the 'Save' at the top right to apply changes.

PC Web

In the left menu of Admin, select 'Security' to expand the menu, then click 'Service Authority' to go to 'Service Authority'.
In the list of permission templates, select 'Default'.
Click 'Edit' at the top right from 'Authority Settings' to switch to edit mode.
Set 'Sync external emails' to 'Use'.
Click the activated 'Server Settings' button.
After selecting the server setup method, click 'Save'.
- If you use Google Workspace or Microsoft 365 mail services: Click to select the service.
- If you are using a mail service other than the two: Click 'Set manually' and enter the information.
  - IMAP: Enter the inbound mail server information.
  - SMTP: Enter the outbound mail server information.
After changing the setting, click the 'Save' at the top right to apply changes.

Once the settings are completed, external mail sync will be finalized when a member logged into the mobile app taps 'Sync External Email' on the Mail screen and enters their login information.