Help Center User GuideMessageMessage settingsGeneral settings for MessageMessage settings

Automatic replies to external messages

This feature is available after applying for NAVER WORKS Core.

If you receive a message on a particular day of the week and time slot, you can set an automatic reply to share your working hours and availability.

You can use the automatic reply function on public holidays to send automatic replies throughout the day.

You can set different response hours and message contents accordingly for each internal or external contact.

However, automatic reply messages will only be sent when the message is recieved in a 1:1 message room.

Automatic replies to messages within company

Set up automatic replies to 1:1 message from a member from the same company.

Set up an automatic reply to messages within company

Mobile

  1. Tap 'Home' on the bottom.
  2. Tap on the top right.
  3. Tap 'Auto-Reply'.
  4. Tap 'Auto-reply to internal messages'.
  5. Turn on 'Auto-reply to internal messages'.
  6. Set the automatic reply time and write the reply content.
    1. Tap 'Add hours' below the Auto-Reply Time menu to select the day and time for the message to be sent. Turning on 'All Day', will ensure the message is automatically sent throughout the selected day for a continuous 24-hour period.
    2. Turn on/off 'Auto-reply on holidays'. If you turn this function on, the automatic reply is sent throughout the day on public holidays for 24 hours regardless of the previously set automatic reply hours.
    3. Enter the 'Auto-reply message'.
  7. Tap 'Save' to save the set time and content.

PC Web

  1. Click on the top.
  2. Click 'Message'.
  3. Click on the top right.
  4. Click  on the right of 'Auto-reply to internal messages'.
  5. Turn on 'Auto-reply to internal messages'.
  6. Click 'Add hours' on the right of the Auto-Reply Time menu to add the hours when the automatic reply will be sent.
    1. Select the day and time when the message will be sent. If you turn on 'All Day', the message will be sent automatically throughout the selected day for 24 hours.
    2. Click 'Save' to save changes.
  7. Turn on/off 'Auto-reply on holidays'. If you turn this function on, the automatic reply will be sent throughout the day on public holidays for 24 hours regardless of the previously set automatic reply hours.
  8. Enter the message for the automatic reply.
  9. Click 'Save' at the bottom.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Message' tab.
  4. Select 'Auto-reply to internal messages'.
  5. Click 'Add hours' at the bottom of the Auto-Reply Time menu to add the hours when the automatic reply will be sent.
    1. Select the day and time when the message will be sent. If you click 'All Day', the message will be sent automatically throughout the selected day for 24 hours.
    2. Click 'OK' to save changes.
  6.  Turn on/off 'Auto-reply on holidays'. If you turn this function on, the automatic reply will be sent throughout the day on public holidays for 24 hours regardless of the previously set automatic reply hours.
  7. Enter the message for the automatic reply.
  8. Click 'Apply' at the bottom.

Change the automatic reply time for messages within company

Mobile

  1. Tap 'Home' on the bottom.
  2. Tap on the top right.
  3. Tap 'Auto-Reply'.
  4. Tap 'Auto-reply to internal messages'.
  5. Tap  on the right of the Auto-Reply Time that you have set.
  6. Tap 'Edit'.
  7. Change the day and time.
  8. Tap 'Save' to save the changes.

PC Web

  1. Click on the top.
  2. Click 'Message'.
  3. Click on the top right.
  4. Click  on the right of 'Auto-reply to internal messages'.
  5. Click 'Edit' on the right of the Auto-Reply Time that you have set.
  6. Change the day and time in the 'Auto-Reply Time' window.
  7. Click 'Save'.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Message' tab.
  4. Click 'Edit' on the right of the Auto-Reply Time that you have set.
  5. Change the day and time in the 'Auto-Reply Time' window.
  6. Click 'OK'.

Delete time slot for the automatic reply to messages within company

There must be at least 1 automatic reply time slot set. You cannot delete the last set automatic reply time slot.

Mobile

  1. Tap 'Home' on the bottom.
  2. Tap on the top right.
  3. Tap 'Auto-Reply'.
  4. Tap 'Auto-reply to internal messages'.
  5. Tapon the right of the Auto-Reply Time that you have set.
  6. Tap 'Delete'.
  7. Tap 'Save' to save the changes.

PC Web

  1. Click on the top.
  2. Click 'Message'.
  3. Click on the top right and click 'Settings'.
  4. Click  on the right of 'Auto-reply to internal messages'.
  5. Click 'Delete' on the right of the Auto-Reply Time that you have set.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Message' tab.
  4. Click 'Delete' on the right of the Auto-Reply Time that you have set.

Turn off automatic replies to messages within company

If you turn off the automatic reply function, it will no longer send automatic replies.

Mobile

  1. Tap 'Home' on the bottom.
  2. Tap on the top right.
  3. Tap 'Auto-Reply'.
  4. Turn off 'Auto-reply to internal messages'.
  5. Tap 'Save' to save the changes.

PC Web

  1. Click on the top.
  2. Click 'Message'.
  3. Click on the top right.
  4. Click  right to 'Auto-reply to internal messages'.
  5. Turn off 'Auto-reply to internal messages'.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Message' tab.
  4. Turn off 'Auto-reply to internal messages'.

Automatic replies to external messages

Set up automatic reply messages to send when receiving 1:1 messages from LINE or NAVER WORKS users from other companies.

Set up an automatic reply to external messages

Mobile

  1. Tap 'Home' on the bottom.
  2. Tap on the top right.
  3. Tap 'Auto-Reply'.
  4. Tap 'Auto-reply to external messages'.
  5. Turn on 'Auto-reply to external messages'.
  6. Set the automatic reply time and write the reply contents.
    1. Tap 'Add hours' below the Auto-Reply Time menu to select the day and time when the message will be sent. If you turn on 'All Day', the message is sent automatically throughout the selected day for 24 hours.
    2. Turn on/off 'Auto-reply on holidays'. When you turn on 'Auto-reply on holidays', the automatic reply is sent throughout the day on public holidays for 24 hours regardless of the automatic reply hours previously set.
    3. Tap 'Auto-reply message' to enter the message for automatic reply.
  7. Tap 'Save' to save the set time and content you wrote.

PC Web

  1. Click on the top.
  2. Click 'Message'.
  3. Click on the top right.
  4. Click  right to 'Auto-reply to external messages'.
  5. Turn on 'Auto-reply to external messages'.
  6. Click 'Add hours' on the right of the Auto-Reply Time menu to add the hours when the automatic reply will be sent.
    1. Select the day and time when the message will be sent. If you turn on 'All Day', the message is sent automatically throughout the selected day for 24 hours.
    2. Click 'Save' to save changes.
  7. Turn on/off 'Auto-reply on holidays'. If you turn this function on, the automatic reply is sent throughout the day on public holidays for 24 hours regardless of the automatic reply hours previously set.
  8. Enter the message for the automatic reply.
  9. Click 'Save' at the bottom.

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Message' tab.
  4. Select 'Auto-reply to external messages'.
  5. Click 'Add hours' at the bottom of the Auto-Reply Time menu to add the hours when the automatic reply will be sent.
    1. Select the day and time when the message will be sent. If you click 'All Day', the message is sent automatically throughout the selected day for 24 hours.
    2. Click 'OK' to save changes.
  6.  Turn on/off 'Auto-reply on holidays'. If you turn this function on, the automatic reply is sent throughout the day on public holidays for 24 hours regardless of the automatic reply hours previously set.
  7. Enter the message for the automatic reply.
  8. Click 'Apply' at the bottom.

Change the automatic reply time for external messages

Mobile

  1. Tap 'Home' on the bottom.
  2. Tap on the top right.
  3. Tap 'Auto-Reply'.
  4. Tap 'Auto-reply to external messages'.
  5. Tap  on the right of the Auto-Reply Time that you have set.
  6. Tap 'Edit'.
  7. Change the day and time.
  8. Tap 'Save' to save the changes.

PC Web

  1. Click on the top.
  2. Click 'Message'.
  3. Click on the top right.
  4. Click  on the right of 'Auto-reply to external messages'.
  5. Click 'Edit' on the right of the Auto-Reply Time that you have set.
  6. Change the day and time in the 'Auto-Reply Time' window.
  7. Click 'Save'.

PC App

  1. Click  at the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Message' tab.
  4. Click 'Edit' on the right of the Auto-Reply Time that you have set.
  5. Change the day and time in the 'Auto-Reply Time' window.
  6. Click 'OK'.

Delete time slot for the automatic reply

You can delete the set automatic reply time slots, however, there must be at least one automatic reply time slot set.

Mobile

  1. Tap 'Home' on the bottom.
  2. Tap on the top right.
  3. Tap 'Auto-Reply'.
  4. Tap 'Auto-reply to external messages'.
  5. Tapon the right of the Auto-Reply Time that you have set.
  6. Tap 'Delete'.
  7. Tap 'Save' to save the changes.

PC Web

  1. Click on the top.
  2. Click 'Message'.
  3. Click on the top right.
  4. Click  on the right of 'Auto-reply to external messages'.
  5. Click 'Delete' on the right of the Auto-Reply Time that you have set.

PC App

  1. Click at the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Message' tab.
  4. Click 'Delete' on the right of the Auto-Reply Time that you have set.

Turn off automatic replies to messages

If you turn off the automatic reply function, it will no longer send automatic replies.

Mobile

  1. Tap 'Home' on the bottom.
  2. Tap on the top right.
  3. Tap 'Auto-Reply'.
  4. Tap 'Auto-reply to external messages'.
  5. Turn off 'Auto-reply to external messages'.
  6. Tap 'Save' to save the changes.

PC Web

  1. Click on the top.
  2. Click 'Message'.
  3. Click on the top right.
  4. Click on the right of 'Auto-reply to external messages'.
  5. Turn off 'Auto-reply to external messages'

PC App

  1. Click  on the bottom left of the screen.
  2. Click 'Settings'.
  3. Click the 'Message' tab.
  4. Turn off 'Auto-reply to external messages'.
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