FAQ - NAVER WORKS

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Administrator Guide

What is Admin?
Settings
Member
Security
Service
Statistics
Audit
Monitoring
Archive
Manage purchases
Apps
- Add, edit, delete apps

User Guide

Collaboration tools

Message
- What is Message?
- Message room list
- Message room
  - General Message Room
    - General Message Room
    - General Message Room settings
  - Group Message Room
    - Group Message Room
    - External Group Message Room
    - Group setting
    - Manage Group Masters and members
  - Team Message Room
  - Message to me
- Send messages
  - Send photos and videos
  - Send files stored in Folder or Drive
  - Send a form
  - Send a task
  - Share your location
  - Send files stored in the device
  - Send a template
  - Send a contact
  - Send a sticker
  - Send a voice message
  - Mentions
  - Recall a message
  - Forward a message
  - Reply
- Check messages
  - Message notice
  - Message reactions
  - Download photos, videos, and files
  - View all files and links
  - Save messages
  - Delete messages
  - Send an email or event invitations to all members of the message room
  - Send a message to Note
  - Send a message to Task
  - Print template
  - Message translation
  - Check read receipts
- Search a message
- Use Message Room Note
  - Open Note
  - Post
    - Write a post
    - Delete, restore, or permanently delete a post
    - Save as draft
    - Edit a post
    - Allow editing
    - View other content while writing a post
  - Check posts
    - Check members who read the post
    - Filter unread posts
    - View and download photos and files
    - Translate a post
    - View all attachments
  - Comment
  - Add as or remove notice
  - Send a post
  - Search
  - Print notes
  - Note settings and management
    - Turn on/off Note
    - Notifications for Note
    - Notifications for comments in Note
    - Manage boards
    - Manage posts
- Use Message Room Event
  - Open Event
  - View events
  - Create an event
  - Edit an event
  - Delete an event
  - Event settings
    - Turn on/off Event
    - Set to view in Calendar
- Use Message Room Folder
  - Open Folder
  - Upload, download and preview files
    - View and download photos/files
    - Upload photos and files
    - View file version history and restore the previous version
  - Manage files and folders
    - Create folders, rename, copy, and move folders and files
    - Permanently delete or restore deleted files and folders
    - File lock
  - Send files and links
    - Send as a file
      - Send as a file via note
      - Send as a file via email
      - Send a file via message
    - Send as a link
      - Manage links and view history
      - Send a link
    - Send a shortcut to a folder or file in the message room
  - Search a file or a folder
  - Folder settings
    - Turn on/off Folder
    - Set to view in Drive
    - Team/Group folder access settings
    - Turn on/off link sharing
    - Notifications for file uploads
    - Check the storage capacity in use for Folder and Trash
- Use Message Room Task
  - Open Task
  - View tasks
  - Create a task
  - Edit a task
  - Delete a task
  - Copy a task
  - Task settings
    - Set to view in Task
- Voice and video calls
- Screen sharing
- Interpreter mode
- Chat with external users
  - Chat with LINE users
  - Chat with external NAVER WORKS users
  - Block or unblock messages from external contacts
  - Report an external contact
- Bot
  - Message Bot
- Message settings
  - General settings for Message
    - General settings
    - Message settings
      - Message room settings
      - Sticker settings
      - Settings on automatically resending unsent messages
      - Photo/File settings
      - Auto translation language settings
      - Automatic replies to external messages
      - Reduce message data
      - Manage blocked contacts
  - Call settings
  - Message notification settings
    - General notification settings
    - Notification settings per service
  - Call minimum requirements

Mail
- What is Mail?
- Mailbox
  - Mailbox
  - Move mailboxes
  - Organize emails
- Write and send emails
  - Write an email
  - Save an email as a draft
  - Schedule emails to send
  - View other content while composing an email
  - Security level
  - Send an email
  - Track with read receipt or recall an email
  - Email templates
  - Use subdomains for Mail
- Check emails
  - Read emails
  - View attachments from the email list
  - View, download, send photos and files
  - Translate an email
  - Report as spam
  - Thread view
  - View all unread emails
  - Set up and view all email reminders
  - Mark an email as important and view important emails collectively
  - Mark email as read
  - Trash
  - Send an email to Task
  - Send an email as a message
- Organize and search emails
  - Move and filter emails
  - Manage My Mailbox
  - Search for an email
- Mail settings
  - Quick settings
    - Signature
  - Manage and sort emails
    - Manage and back up mailboxes
    - Filter emails
    - Automatic email forwarding
  - Import external emails
  - POP3/IMAP
  - Spam settings
  - Keyboard shortcuts
  - Sync external emails on mobile
  - Email notification settings
  - General settings for Mail
    - Read/list of emails
    - Write/reply to emails
    - Delete/store emails
    - Reminders setting

Board
- What is Board?
- Board
- Write a post
  - Write a post
  - Set featured image for post
  - Set post as notice
  - Mark or unmark as must-read
  - Allow post editing
  - Save a post as a draft
  - Edit a post
  - Schedule a post
  - Delete, restore, and permanently delete a post
- Check posts
  - View and download photos and files
  - Check posts
  - Check members who read the post
  - Post reaction
  - Send a reminder for the post
  - Translate a post
  - Board service notifications
  - View the latest posts
  - View must-read posts
  - View important posts
  - Add a board to Favorites
  - My posts
  - Check the profile of the author
- Leave a comment
- Send a post
- Search posts
- Print a post
- Manage boards
  - Add boards and categories
  - Board settings
  - The latest post settings
  - Manage posts
  - Manage board members
- Board notification settings

Calendar
- What is Calendar?
- Calendar
  - Share a calendar
  - Calendar types
  - Create a new calendar
- Create events
  - Create an event
  - Check the availability of attendees and resources
  - Quick invitations to an event
  - Add a video meeting link to an event
  - Delete an event
  - Import/Export events
  - View other content while creating an event
- Check events
  - Respond to an event invitation
  - Appointments with users from other companies
  - Translate an event
  - My events mode settings
  - Others’ events mode
- Search an event
- Reserve resources
  - View a reservation status
  - Reserve a resource
  - Edit or delete a reservation
- Calendar settings
  - Sync events and set sync period
  - General settings
  - Manage calendar list
  - Calendar notification settings
  - Additional time zones
  - Keyboard shortcuts
- Print Calendar

Contacts
- What is Contacts?
- Company members
  - View Company members
  - Manage company member information
  - Team feature settings
  - Search in Company members
  - Favorites settings
  - Contact company members
- External contacts
  - View external contacts
  - Add, edit, or delete tags for external contacts
  - Add, edit, or delete external contacts
  - Permission settings on editing external contacts
  - Save external contacts to your phone
  - Forward external contacts
  - Add and manage LINE users
  - Add and manage NAVER WORKS users from other companies
- Group
  - Group
  - External group
  - Contact by group
- Search a contact
- Export contacts

Task
- What is Task?
- Manage task list
  - My Task
  - Message Room Task
- Create tasks
  - Create a task
  - Edit a task
  - Delete a task
  - Copy a task
- View tasks
  - View tasks
  - Translate a task
- Mark task as complete or incomplete
- Search a task
- Task settings
  - Set up task notifications

Form
- What is Form?
- Create forms
  - Create a form
  - Form component
    - Add or edit questions
    - Add or edit answer choices
    - Add or edit pages
    - Add or edit paragraphs
  - Branching settings
  - Form settings
    - General settings
    - Collaboration settings
  - Preview a form
  - Save a form draft
  - View form summary
    - Form summary
    - Recurring form summary
  - Share a form
- Form response
  - Respond to a form
  - Edit your responses
- Form results
  - View form results
  - Send a reminder to non-respondents
  - Send messages, emails, event invitations, or forms to the respondents of specific answer choices
  - Download form results
  - Share form results
- Form notification settings

Drive
- What is Drive?
- Create and edit documents
- Drive settings
  - General settings
  - Storage capacity in use
  - Drive notification settings
- Upload, download and preview files
  - Upload photos or files
  - View and download photos/files
  - Set up and restore a file version
- Send files and share links
  - Send files
    - Send a file via message
    - Send as a file via note
    - Send a file via email
  - Send as a link
    - Share links
    - Manage links and view history
  - Send a shortcut to a folder or file to a message room
- Manage files and folders
  - Create, rename, copy, move, delete folders
  - Folder favorites
  - Restore or permanently delete a file/folder in Trash
  - File and folder list view settings
  - Mark file or folder as important
  - View details of a file/folder
  - File/Folder activities
  - Lock a file
- Search files and folders
  - Search a file/folder name
  - Search by text within documents or images
  - Advanced search
- Collect and view files and folders
  - View favorites and recently accessed files or folders
  - View only the recently uploaded files
  - View shared links
  - View files and folders marked as important in one place
  - View all Shared Folders
- Create and manage shared spaces
  - Collaborative Folders
    - Create Collaborative Folders
    - Manage Collaborative Folders
    - Set permission to access for Collaborative Folders
  - My Drive
    - Add a member
    - View or remove a folder shared by others with you
  - Message Room Folders
    - View Message Room Folder
    - Message Room Folder settings
    - Set Team/Group Folder permissions
  - Compare My Drive and Shared Folders
- Drive Explorer
  - Install Drive Explorer
  - Sync settings
  - Icons for each file status
  - Using online-only files
  - Delete or restore a file
  - System tray menu
  - Settings
  - Proxy server settings

Settings
- Notification settings
  - Notification settings
  - Snooze notifications
  - Notification hours
  - Notification sound
- My info
  - Edit My Profile
  - My status settings
  - Edit LINE profile
  - Chat with external users
  - Logout
- Security
  - Change password
  - Third-party app password
  - Login and security
  - Manage the access log
  - 2-step verification
  - Set screen lock
  - Manage devices
- Font size settings
- Screen mode settings
- Time zone settings
- Device settings
  - Device notification settings
  - Allow the app to access your device photos
  - Allow access to the microphone, camera, and screen recording
  - Allow access to your location
- Mobile Device Management
- Proxy server settings
- App information
- System requirements

General
- Check service notifications
- Home
  - QR code
  - Use multiple accounts
  - Menu
  - Widget
  - Image profile card
- Document Viewer
  - What is Document Viewer?
  - Preview documents
  - Document zoom in/out
  - Move between pages
  - Select spreadsheets
- Template management
  - Access Template
  - Create templates
    - Template component
      - Add or edit questions
      - Add or edit answer choices
      - Add or edit paragraphs
    - New templates
    - Copy an existing template to create templates
    - Preview template
  - Edit templates
  - Delete templates
  - Add to or remove from Favorites
  - Template draft

Business Support

Guides
FAQs
Contact Us
- Contact Support
- My Support Tickets

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