View and download photos/videos

1. Tap a photo or video in the folder.
2. Tap at the bottom right to save the photo or video to your device.

Download from the list

1. From the file list in Folder, tap right to the photo or video to download.
2. Tap 'Download'.

Download multiple photos or videos

1. From the file list in Folder, long-press a photo or video to download.
2. Select the photos or videos to download in order.
3. Tap .

When you select a photo or video that is not available for download, will not be displayed.

View and download photos/videos

1. Click at the top.
2. Click 'Message'.
3. Click a message room from the list at the left.
4. Click the 'Folder' tab right to the message room.
5. Click the thumbnail or name of the photo or video you want to view.
6. Click 'Save to PC' or 'Save to Drive' at the top right.

File types not supported by the viewer will begin downloading when double-clicked.

Download from the list

1. Click at the top.
2. Click 'Message'.
3. Click a message room from the list at the left.
4. Click the 'Folder' tab right to the message room.
5. From the file list in Folder, click right to the photo or video you want to download.
6. Click 'Download'.

View and download a file on iOS devices

You can only download files to devices with iOS 11 or later versions.File download is not available to versions earlier than iOS 11 due to the nature of iOS.

However, when a file is tapped, the mobile Document Viewer opens depending on the administrator's settings, and downloads may be restricted.

1. Tap the file you want to view and download from a folder.
2. At the top right, tap and then select 'Save to Files' to save.

View and download a file on Android devices

On Android devices, you can choose which program to open attachments with.

However, when a file is tapped, the mobile Document Viewer opens depending on the administrator's settings, and downloads may be restricted.

1. Tap the file you want to view and download from a folder.
2. Select the program to open the file.

Download multiple files

1. Long-press the file you want to download from the file list in Folder.
2. Select the files you want to download.
3. Tap to download the files.

When you select a file that is not available for download, will not be displayed.

View and download a file

1. Click at the top.
2. Click 'Message'.
3. Click a message room from the list at the left.
4. Click the 'Folder' tab right to the message room.
5. Click the thumbnail or name of the file you want to view.
6. Click 'Download' at the top right to save the file.

Depending on the file extension, some files may start downloading immediately after double-clicking.

Download from the list

1. Click at the top.
2. Click 'Message'.
3. Click a message room from the list at the left.
4. Click the 'Folder' tab right to the message room.
5. From the file list in Folder, click right to the file you want to download.
6. Click 'Download'.