Help Center Product GuideContactsExternal contacts

Add and manage external NAVER WORKS users

This feature is available after applying for NAVER WORKS Core or WORKS Approval.

You can add external NAVER WORKS users to 'External Contacts'.

However, the administrator must allow connecting with external NAVER WORKS users.

Your profile, as seen by external NAVER WORKS users, displays your photo, name, and company information as listed in your internal contacts.

External NAVER WORKS users

To add external NAVER WORKS users to 'External Contacts', the NAVER WORKS user from another company must also be authorized by the administrator of the company to connect.

To search for and add external NAVER WORKS users with a mobile phone number, the other party must first allow the mobile phone number to be searched.

Mobile

  1. Tap 'Contacts'.
  2.  Tap .
  3. Tap 'Add External Contacts'.
  4. Tap 'External Users'.
  5. If you know the other person's ID or cell phone number, or have their QR code, you can add people from other companies that use NAVER WORKS as contacts. When you search for the ID or phone number, you can check their name, company name, and profile picture. Adding a contact will register the NAVER WORKS user's contact information under Clients/Partners.
    However, if you do not know the ID, phone number or have the QR code, you can request to be added by sharing your QR code or business card image.

PC Web

  1. Click at the top.
  2. Click 'Contacts'.
  3. Click 'New'.
  4. Click 'External Contacts'.
  5. When you enter the other person's message ID or mobile phone number to search, you can see the name, company name, and profile picture.
  6. Click 'Add' to add the contact information of an external NAVER WORKS user in 'Add'. If you do not know the message ID of the other party, click 'Invite via Email' to send an invitation email.

Find contacts of external NAVER WORKS users

You can find the contacts of external NAVER WORKS users added to 'External Contacts' of Contacts.

External NAVER WORKS users are marked with in the list.

Mobile

  1. Tap 'Contacts'.
  2. Tap .
  3. Tap 'External' to find the list of external NAVER WORKS users you have added.
  4. Tap the name to view details of the contact.

PC Web

  1. Click at the top.
  2. Click 'Contacts'.
  3. Click 'External' on the left menu to find the list of external NAVER WORKS users.
  4. Click the contact to view more information.

You can also check external NAVER WORKS contacts in the message list in Messages.

Edit contact of an external NAVER WORKS user

When you add an external NAVER WORKS user to 'External Contacts', the user's name is automatically added to the contact name and nickname, and the company information is automatically added to the company.

You can edit your name, phone number, email address, and other additional information. However, you cannot edit your nickname and company as they are synced with the information of NAVER WORKS users of other companies.

NAVER WORKS users from other companies you add are saved in 'External Contacts' and will be available in 'All Contacts' of the 'External Contacts' and 'External'.

If the contact is related to work, you can easily share the contact of the external NAVER WORKS user with company members.

Mobile

  1. Tap 'Contacts'.
  2. Tap .
  3. Tap 'External'.
  4. Tap the user you want to edit.
  5.  Tap .
  6. Tap 'Edit'.
  7. Enter the contact information, and tap 'Save' to save changes.

PC Web

  1. Click at the top.
  2. Click 'Contacts'.
  3. Click 'External' on the left menu.
  4. Click the NAVER WORKS user from another company to edit.
  5. Click in the detailed view of the contact on the right.
  6. Click 'Edit'.
  7. Edit the contact information, and click 'Save'.

Delete a contact of an external NAVER WORKS user

You can also delete contacts of external NAVER WORKS users you have added to your contacts.

Once a contact of the external NAVER WORKS user is deleted, you can no longer exchange messages with the user.

However, if an external NAVER WORKS user you added is in the message room with another company member, you cannot delete the user contact.

Mobile

  1. Tap 'Contacts'.
  2. Tap .
  3. Tap 'External'.
  4. Tap the contact you want to delete.
  5.  Tap .
  6. Tap 'Delete' to delete the contact.

PC Web

  1. Click at the top.
  2. Click 'Contacts'.
  3. Click 'External' on the left menu.
  4. Click the contact you want to delete.
  5. Click in the detailed view of the contact on the right.
  6. Click 'Delete' to delete the contacts.

The deleted contact will be stored in the Trash of Clients/Partners.

Restore a deleted external NAVER WORKS user

Deleted external NAVER WORKS user contacts can be restored from the Clients/Partners Trash.

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