View and download photos/files

You can download photos, videos, or files attached to 'Post' to your device.

View and download photos

You can view photos attached to posts in larger size and download them to your device, drive, or folder.

Mobile

  1. Tap a photo you want to download from the post.
  2. Tap .
  3. Tap 'Save' to save the photo to your device, 'Save to Drive' to save to drive, or 'Save to Folder' to save to folder.

PC Web

  1. Click at the top.
  2. Click 'Message'.
  3. Click a message room from the message room list.
  4. In the 'Note'  tab right to the message room and select a post from the list.
  5. Click right to the photo to download, or click to save the photo to a drive or folder.

Edit photos

If 'Restrict file download on mobile app' is set to 'Do not restrict' in Admin, you can edit photos before downloading them.

Mobile

  1. Tap the photo you want to edit.
  2. Tap 'Edit'.
  3. If you need to edit the photo, use the functions below and tap 'Apply'.
    Rotate
    Crop
    Draw

    If you want to revert your photo back to the original, tap 'Back to Original'.

  4. Tap .
  5. Tap 'Save' to save the photo to your device, 'Save to Drive' to save to drive, or 'Save to Folder' to save to folder.

View and download videos

You can play the attached videos and download them to your device/computer, drive or folder.

Mobile

Download a video to iOS devices

  1. Tap a video you want to download from the post.
  2.  Tap .
  3. Tap 'Save' to save the photo to your device, 'Save to Drive' to save to drive, or 'Save to Folder' to save to folder.

 

Download a video on Android devices

  1. Tap a video you want to download from the post.
  2. Tap to save the video to your device.

PC Web

  1. Click at the top.
  2. Click 'Message'.
  3. Click a message room from the message room list.
  4. In the 'Note' tab right to the message room and select a post from the list.
  5. Click right to the video to download, or click to save the video to a drive or folder.

View and download attachments

You can check the attached document files such as Excel, PowerPoint, Word, .txt, etc. and download them to your device, drive, or folder.

Mobile

View attachments

  1. Tap 'Attach' to open the list.
  2. Tap the file of your choice.

 

Download an attachment on iOS devices

You can only download attachments to devices with iOS 11 or later versions.File download is not available to versions earlier than iOS 11 due to the nature of iOS devices.

  1. Tap 'Attach' to open the list.
  2. To download to a drive or folder, tap right to the file.
    To download to the device, tap the file, , and then select to save.

 

Download an attachment on Android devices

  1. Tap 'Attach' to open the list.
  2. Tap at the right of a file to download.
    Tap '' to save the photo to your device, 'Save to Drive' to save to drive, or 'Save to Folder' to save to folder.

PC Web

  1. Click at the top.
  2. Click 'Message'.
  3. Click a message room from the message room list.
  4. In the 'Note' tab right to the message room and select a post from the list.
  5. View or download files.
    • View file: Click at the top right of the file.
    • Download files: Click right to the file or .

Attachment file retention period

There is no retention period limit for files attached in Note.

Was this article helpful?
  • Yes
  • No
Sorry about that! Please tell us why.
  • The information provided in the guide is wrong.
  • The information is difficult to understand.
  • There is insufficient information on specific devices. (e.g. There is no explanation on Mobile.)
  • Other

How can we make it better?

Thank you for your feedback!