Login Status

You can track access by the user to confirm login success, failure, or suspicious login records (before June 3, 2024). You can also search and view login records by condition and download login records as an Excel file.

The Login Status page is laid out as follows.

Download Login Record

The following describes how to download the login records as an Excel file.

1. Click 'AdminMenu' in the upper right corner of the PC web screen, then click 'Management Support Settings' in the pop-up window.

2. Click at the top left of the screen.
3. Click 'Security > Login Status' from the menu.

4. If necessary, enter the login record conditions to be searched in the search window, and then click ‘Search’.

   • You can view the login records that apply to the entered conditions.

5. Click 'Download'.

   • Login records will be downloaded as an Excel file. The downloaded file is saved as "YYYYMMDD_LoginLog.xlsx" in the Download folder.

Manage Two-factor Authentication

you can manage application of two-factor authentication when accessing the management menu by service. By enabling two-factor authentication, you can reinforce data security and safety by conducting admin authentication again when accessing the menu.

The following describes how to set two-factor authentication by services.

1. Click 'AdminMenu' in the upper right corner of the PC web screen, then click 'Management Support Settings' in the pop-up window.

2. Click at the top left of the screen.
3. Select a service to which the additional authentication will be applied in ‘Security > Manage Two-factor Authentication’ and click ‘Save’.To access the management menu,additional authentication with email or mobile number in the Additional Authentication Login page is required.

Allow Support Access

You can allow Support to access customer information to handle failures that occur while using Business Support.

To be able to access the customer information, select 'Agree' and then click 'Save'.

After handling is done, you can block access by unselecting ‘Agree’.

Export Data

You can download all saved data in the form of the Excel, HTML, PDF file, attachment file, PNG, GIF, etc., at any time. You can download all documents created so far, download the entire information stored in the service used for storage, or migrate them to another solution in use.

Especially in the case of approval documents, closed documents (including declined and canceled ones) can be saved as individual PDF files, helping you store important documents of the company. You can back up data for each service based on the product you are using.

Request Data Export

The Export Data tab consists of the following.

The following describes how to request data export.

1. Click 'AdminMenu' in the upper right corner of the PC web screen, then click 'Management Support Settings' in the pop-up window.

2. Click at the top left of the screen.

3. Click ‘Security > Export Data’ from the menu.

4. Select a data download range.

   • To download all data of services in use, click ‘Download All’.

   • To download selected services or data items, select the services or data items and then, click ‘Download Selected Items’.

   • If you unselect ‘Include’ of the attached file item, you can exclude from the backup list.

5. Enter the details in the pop-up window.

   • Task Name: Enter a job name to distinguish a download task.

   • Period: Select a period of data to be downloaded. To back up the entire period, select ‘All’.

   • Split Size: If the maximum size is exceeded, select the size to split and store.
     

6. Click ‘OK’.

   • Data backup is requested.

   • The export request details are added to ‘Export Data’ tab as the ‘pending’ status.

   • When the download is ready, the status changes to ‘request completed.’ A notification email is sent to notify that you can download the data and you can download the data in the export tab. (See Export History)

   • To cancel the downloaded data backup request, click ‘Cancel‘ during the pending or request completed status. You can request the backup again at any time after the cancellation.

     • The Cancel button is displayed for 7 days and you can't cancel after this period.

Export History

You can view the export history and download files.

The Export History page is laid out as follows.

The following describes how to download the files requested to export.

1. Click 'AdminMenu' in the upper right corner of the PC web screen, then click 'Management Support Settings' in the pop-up window.

2. Click at the top left of the screen.

3. Click the ‘Export’ tab from ‘Security > Export Data’ menu.

4. Click the compressed file name in the download item to download the file.

   • The downloaded file is saved as ‘CompanyID_YYYYMMDDHHMM.zip’ in the Download folder.

   • The downloaded file can't be decompressed in Mac OS. Use another compression program.

Approval Document Deletion Status

You can view information of deleted approval documents and download it as an Excel file. You can also download deleted approval documents as a PDF file.

The Approval Document Deletion Status page is laid out as follows.

Download Deleted Approval Document List

1. Click 'Admin Menu' in the PC web screen, then click 'Business Support Settings' in the pop-up window.

2. Click at the top left of the screen.
3. Click 'Security > Payment Document Deletion Status' from the menu.

4. If necessary, enter the approval document conditions to be searched in the search window, and then click ‘Search’.

   • View the list of approval documents that applies to the entered conditions.

5. Click ‘Download’.

   • The list of deleted approval documents is downloaded as an Excel file. The downloaded file is saved as "doc_list.xlsx" in the Download folder.

Pledge Deletion Status

You can check the deleted pledges information or download it as an Excel file. You can also download and check deleted pledges as a PDF file.

The Pledge Deletion Status page is laid out as follows.

Download Deleted Pledge List

1. Click 'AdminMenu' in the upper right corner of the PC web screen, then click 'Management Support Settings' in the pop-up window.

2. Click at the top left of the screen.

3. Click 'Security > Agreement Deletion Status' from the menu.

4. If necessary, enter the pledge conditions to be searched in the search window, and then click ‘Search’.

   • View the list of pledges that applies to the entered conditions.

5. Click 'Download'.

   • The list of deleted pledges is downloaded as an Excel file. The downloaded file is saved as "pledge_list.xlsx" in the Download folder.